Your new apartment is the fulfillment of your plans for a better life. So shouldn't the upcoming move be a pleasant experience? Unfortunately, at this aspect of the purchase, you may have experienced trouble with the boards, or the lawyers, or the contractor. But now is the time to rise above these irritating matters. A little strategic planning can create the rest of the transition enjoyable.
Reviews (10)
Dave B.
May 18, 2021
Elias G.
Nov 04, 2018
We contacted Brownstone Bros. for our recent move upstate. We had such a good experience with them 20+ years ago, we figured why not give them another go round. Sarah provided an onsite assessment and a cost we could work with. The fellas, Josh, Sean and Kevin arrived on time and finished the job all in one day, moving us to the Catskills without a hitch. Great friendly crew, got the job done in one fell swoop. Thank you Brownstone Bros.
Katie M.
Sep 11, 2018
I'm a professional organizer and recently had the opportunity to work with Brownstone Brothers and it was an awesome experience. I have worked with several moving companies in the past and none of them has been as organized as Brownstone. It made my job so much easier that the movers were mindful while packing and labeling each of the boxes. This cut down my team's unpacking time and ultimately saved the client money in the long run.
Their overall organized process would be especially helpful for anyone working with these movers who is unpacking themselves. I would highly recommend working with Brownstone Brothers.
Their overall organized process would be especially helpful for anyone working with these movers who is unpacking themselves. I would highly recommend working with Brownstone Brothers.
Benjamin P.
Jul 24, 2018
I had the opportunity to use Brownstone Brothers for a furniture move of some stuff from my apartment that I need to be put into storage to make space for a baby. It wasn't what I would call a "big" move, but we got to experience their really unique service and I'm excited to use them for our upcoming "big" move. What I did get to see firsthand was that they really do an accurate job of pricing out an estimate, and making us feel comfortable with our options.
They helped us navigate what we needed to let our Co-op building know before we took out the Furniture to be replaced with the new stuff we were getting. On the day of the move, their team was excellent. They laid the planks down and even wrapped cushioning around the glass-table which definitely made me feel better! Their team worked fast and it was a relief to pretty much be done within an hour! (Again, we weren't moving a ton of stuff out - just some bigger pieces that we were clearing out).
I was thrilled with the experience, and I'm actually excited to use them again to get the stuff out of storage and the overall apartment move. Thank you Brownstone Brothers! You have our business as long as we're in NYC!
They helped us navigate what we needed to let our Co-op building know before we took out the Furniture to be replaced with the new stuff we were getting. On the day of the move, their team was excellent. They laid the planks down and even wrapped cushioning around the glass-table which definitely made me feel better! Their team worked fast and it was a relief to pretty much be done within an hour! (Again, we weren't moving a ton of stuff out - just some bigger pieces that we were clearing out).
I was thrilled with the experience, and I'm actually excited to use them again to get the stuff out of storage and the overall apartment move. Thank you Brownstone Brothers! You have our business as long as we're in NYC!
Anne Nguyen
May 30, 2018
Brownstone was highly recommended to us by a friend, and we're so glad she did! Everyone on the crew was skilled and confident. It was comforting to see how swiftly and painlessly the entire process went. They were on-time, friendly, and just knew their stuff. The foreman Maurice was really impressive. They took incredibly good care of everything (we have LOTS of breakables and a baby grand), and there was absolutely no damage from pick-up to drop-off. I would absolutely use Brownstone Brothers again and am already referring them to others.
Mario Pensotti
Apr 09, 2018
Zena Schulman
Apr 05, 2018
Straightforward, honest, and easy to work with. Sarah came by before our move, assessed our belongings, and gave us not only an estimate, but a play-by-play of how our move would go. On moving day, the truck and movers arrived exactly on time. There were some complications with our new building when we discovered they hadn't reserved the elevator for us at the right time, but the foreman was quick on his feet and just changed the plan to accommodate it, no complaint, nothing!
At the end of the day, the move took 2 hours longer than expected because of the building's slip-up but Brownstone didn't charge us ANYTHING extra! They stuck with the original quote, because that's how they do business. I recommend them for any and all moves!
At the end of the day, the move took 2 hours longer than expected because of the building's slip-up but Brownstone didn't charge us ANYTHING extra! They stuck with the original quote, because that's how they do business. I recommend them for any and all moves!
Cayetana S.
Oct 24, 2017
I hired Brownstone Brothers last month to move my grandmother from her very large, very full Upper West Side apartment to her newly-remodeled home in Connecticut. I was anxious about the move for months, because my grandmother is very, very particular, and has a lot of expensive, delicate art pieces. That is, I was anxious until I called Brownstone.
From the very beginning, this company was so helpful and kind. The people at the office, the estimator, the movers, everyone not only treated me and my grandmother with so much patience and respect, they even listened to me when I broke down over a negligent contractor. The crew was really the greatest, and a month later we've finally unpacked everything and I can't believe nothing was broken.
From the very beginning, this company was so helpful and kind. The people at the office, the estimator, the movers, everyone not only treated me and my grandmother with so much patience and respect, they even listened to me when I broke down over a negligent contractor. The crew was really the greatest, and a month later we've finally unpacked everything and I can't believe nothing was broken.
Betsy B.
Jan 31, 2016
This company was recommended to me by the designer who's renovating my NYC apartment, and despite a negative review online I took his advice. I am VERY glad that I did. The estimator, Paul came first. He was friendly and quick. The estimate was better than I anticipated, came via email that day, and included Paul's cell phone in case I had questions.
I booked the move, was contacted in case I wanted additional insurance (I did), and the move was confirmed with a deposit on my Amex. They contacted my building's management, handled their insurance paperwork and confirmed the date. They arrived at 9AM on the day of the move. Six people, happy, friendly, clean and professional introduced themselves and shook my hand. Maurice, the foreman and Charles, Heron, Aziz, George and Sarah (who makes a detailed inventory).
They packed and moved in a very organized way. It was impressive. No radio, no shouting, no trash. It took almost 7 hours (including a short lunch break when they went out). They could not have been more professional and nice. They were glad to include a couple of pieces that were last minute decisions. No attitude. I was happy to tip each worker and they seemed politely grateful for that and some water bottles. I'll pay them the extra to have them unpack when we move back in.
I booked the move, was contacted in case I wanted additional insurance (I did), and the move was confirmed with a deposit on my Amex. They contacted my building's management, handled their insurance paperwork and confirmed the date. They arrived at 9AM on the day of the move. Six people, happy, friendly, clean and professional introduced themselves and shook my hand. Maurice, the foreman and Charles, Heron, Aziz, George and Sarah (who makes a detailed inventory).
They packed and moved in a very organized way. It was impressive. No radio, no shouting, no trash. It took almost 7 hours (including a short lunch break when they went out). They could not have been more professional and nice. They were glad to include a couple of pieces that were last minute decisions. No attitude. I was happy to tip each worker and they seemed politely grateful for that and some water bottles. I'll pay them the extra to have them unpack when we move back in.
L. P.
Sep 03, 2015
The guys who actually do the heavy lifting were mostly terrific. But the reason for my one star review is because of the man who does the estimate for the move who treated me horribly. We were moving just a few blocks away and I told him that I planned to pack most of the folded clothes and the towels in our own duffel bags and as many of the books I could fit in the boxes he left for me.
I also promised to pack up the smaller art work and hand carry a collection of remote control airplanes that were fragile. I did all of the things I said I would. On moving day they were short 2 men. The guys told me there had been a problem on another move and that they were sent to a different job. So things went slowly. Very slowly-- especially because one of the men they sent barely spoke English and was constantly misunderstanding the direction that the lead guy was giving him.
I called the office in the afternoon to say that things were going slowly and they finally sent more men over late in the day. What should have taken one day did not. The next day the office guy called me and SCREAMED like I have never been screamed at from the first minute of the call. He accused me of not packing what I said I would and literally lost it on the phone.
My kids came running into the room because they could hear the screaming on the other end. As soon as I tried to speak he hung up on me. It was completely unprofessional and uncalled for. The guy in charge of my job said they had a really hard time at the other job but that is no excuse for taking it out on me. He called me back yelling again and when I tried to speak up he just yelled over me.
He eventually called and left a semi apologetic message. It was a hideous experience with a very angry man. We have moved nearly a dozen times in the past decade and I have never experienced someone like this. It turns out the amount over the estimate was something like $250 dollars. We are moving again but this time I will be calling Celebrity Moving. I hear they are the best.
I also promised to pack up the smaller art work and hand carry a collection of remote control airplanes that were fragile. I did all of the things I said I would. On moving day they were short 2 men. The guys told me there had been a problem on another move and that they were sent to a different job. So things went slowly. Very slowly-- especially because one of the men they sent barely spoke English and was constantly misunderstanding the direction that the lead guy was giving him.
I called the office in the afternoon to say that things were going slowly and they finally sent more men over late in the day. What should have taken one day did not. The next day the office guy called me and SCREAMED like I have never been screamed at from the first minute of the call. He accused me of not packing what I said I would and literally lost it on the phone.
My kids came running into the room because they could hear the screaming on the other end. As soon as I tried to speak he hung up on me. It was completely unprofessional and uncalled for. The guy in charge of my job said they had a really hard time at the other job but that is no excuse for taking it out on me. He called me back yelling again and when I tried to speak up he just yelled over me.
He eventually called and left a semi apologetic message. It was a hideous experience with a very angry man. We have moved nearly a dozen times in the past decade and I have never experienced someone like this. It turns out the amount over the estimate was something like $250 dollars. We are moving again but this time I will be calling Celebrity Moving. I hear they are the best.
