National Van Lines

This was a very stressful move for my husband and I but NVL could not have handled it better. They picked up our shipment in Las Cruces New Mexico and brought it to O'Fallon Missouri. We received updates by emails and phone calls throughout the process. Their customer representative Tiffany provided nothing but professional and friendly service. She answered any and all questions and kept me posted.

I can't thank her enough. Shipment was delivered to our storage unit with no problems. Unfortunately I failed to get their names but they were courteous and efficient. Thank you to everyone who helped us along the way. I would definitely recommend NVL.

We are deeply disappointed with this moving service. The operation is very misleading and unorganized. We paid over $4,500 (not including tip) expecting to have our belongings delivered safely - and that wasn't the outcome. The lack of transparency is really frustrating. It's the manager's responsibility to make sure the employees follow protocol.

Which they simply didn't do. The random day movers in TN also left trash on our steps, which is extremely disrespectful after we gave them a generous tip. The movers also carelessly threw our boxes around while picking them up to be transferred to our new home. A majority of the boxes arrived mangled. They improperly wrapped our new TV and it arrived broken. I felt taken advantage of. I thought I could trust this company but that certainly wasn't the case. Stay away from National Van Lines Inc.

Had a dishonest experience with this company. We specifically asked to work with an asset-based company for our move and our desire for our belongings to not be brokered to another carrier. We paid a premium price for this service only for them to broker it out to a third party. We are now dealing with additional fees over 1 month after our move was completed and paid for. Still waiting on a call back from the credit department. Would not recommend using this company.

I expected more from a well known van line. My items took 23 days to be delivered, and the excuse was a shortage of drivers. I'm pretty sure that a shortage of drivers would have been known 23 days earlier when they picked up my things. Rather than be honest they quoted 5-20 days. After 10 days I started asking where my things were and they had not even left my previous city---nor would they leave until the 20th day. Had they just told me then that my goods would take longer I would have planned very differently.

We had no bed, sheets, towels, cooking items. NOTHING. When my items finally arrived the driver was very haphazard unloading my items. At one point he attempted to unload someone elses couch and cushions. I told him they were not mine. After unloading he tried to get an immediate signature. I walked my home and realized that my own couch cushions and a chair had not been delivered.

He went back into his truck and located a missing box---but never located the chair. Also, my items were filthy---likely from sitting in a warehouse for 20 days. I communicated my missing chair to National Van Lines--and crickets. Again, communication is the key. Do better National Van Lines.

Where to start? 1. Quoted 11 grand to haul my Mom's furniture from California to Arkansas. Then required to pay over 6 grand cash to the moving truck driver. 2. Took 3 weeks to get the furniture. 3. Not given 24 hours notice of arrival. 4. Informed on arrival day that it was my responsibility to provide 2 uhaul vans and a crew to unload the trailer.

The transport company threatened to take my 94 year old mother's furniture to New York, fines would be levied, the furniture would be auctioned and litigation initiated. What kind of company is this? Please. Hire a reputable company. This was one of the most stressful transactions I have ever encountered.

I have a great experience with National Van Lines! My booking agent, Michael, is very responsive and willing to answer so many of my questions. He cleared all my concerns and helped me make a decision to move with National Van Lines! The movers are on time for both loading and unloading. Although I have two mirrors broken during moving, still overall it's a great moving experience! I will recommend National Van Lines to my friends who are moving in the future!

My experience has been horrible with this company. I end up paying three different companies for my move. VAN Lines didn't even move my items. Charged me extra for everything. Lies and said they are a family friendly company. Once they get their money for the move they did not complete I couldn't get in contact with them. The last company had my items in route and did not notify me and cost me extra money for storage. Called me last minute to tell me they need to know where to drop my items off. I paid for the move and my items to be taken down and transferred and set back up. Let's see what happens. I move in Aug 20

We used National Van Lines to have our 10x20 storage unit contents to our new home in June 2021. We were torn between saving $$ by moving ourselves, or using professional movers. I've used many, many movers over the years, and had had a really bad experience with movers back in 2018, so was quite apprehensive. But, from my first contact with Kenny, only 2 days before our move, my mind was eased that our move would be handled well.

This opinion never changed! Kenny, and each person in his crew, was very professional, efficient and friendly. I HIGHLY recommend National Van Lines, and if you're lucky enough to have Kenny arrange your move, you'll be in good hands!

April 2021. Many thanks to Two Brothers Moving, Inc. (Nate Volk and Kyle Volk) and National Van Lines and its super driver Damon Clark. Having been in my Chicago house for 25 years, hiring a company for a cross country move was a huge decision, wrought with worries. I sensed that I wanted someone local, and I contacted National Van Lines through Two Brothers, in suburban Chicago. Having Nate Volk come to my house in person was very helpful; he walked through with me, taking notes, answering questions, making me feel comfortable and less fearful.

I'd read too many negative reviews and was imagining all that could go wrong. A day or so before the move, I was told the name of my driver, Damon Clark. Then Kyle Volk came to my house and put all the individual framed artwork I had already wrapped in several big boxes; put clothes on hangers in another giant box; boxed outsize lampshades and the various odd shaped things I couldn't pack, like my vacuum cleaner.

This version of final packing had been explained to me, but I couldn't envision how it would work, so I was impressed. Then Damon Clark called me himself the day before the move, and told me he'd be at my house between 8 and 9am, and that the move would probably take until 1:00pm. My house was mid-block in a conventional Chicago neighborhood with narrow streets and parked cars.

My neighbors worked to park their cars in front of three houses with mine in the middle, and moved the cars when that gigantic National Van Lines truck arrived shortly after 8:00am. It filled a third of the block! I was expecting to move a year ago, but being waylaid by the pandemic, I had time to pack nearly everything, and so Damon and his crew of three young men moved rapidly in and out of my house, in good spirits, and were finished by 11:30am.

I should add that I did not take much furniture but dozens of boxes. When everything was neatly packed floor to ceiling in the van, in a surprisingly small area up front near the cab, Damon posed for a photograph in front of that solid stack. I learned that Damon, his crew, and several other Chicago households of goods were all going to Tucson in that giant van.

My belongings wouldn't be redistributed in another truck, or go with another driver. I was so glad and relieved. That Chicago move-out was on a Saturday. I couldn't leave town right away, and departed the following Tuesday on the four-day drive to Tucson. Damon texted me that week saying he could deliver my things on Friday, and I had to tell him I wouldn't be arriving until late on Friday.

How about Saturday? he asked, accommodating my needs. And that was my last concern -- would I have to wait for several days for the van to deliver my things in Tucson. And so on Saturday afternoon, Damon and his crew unloaded everything, again with good spirits, and now I am unpacking, and remarking on a job well done. Kudos to the Volk brothers and National Van Lines, and I'm especially appreciative of the professionalism, cheerful attitude, and hard work of Damon Clark and his crew. Judith Randall.

Hands down absolute worst moving experience ever. They handled our move from Arizona to Maryland. They delivered our stuff 2 weeks late and the only reason I knew about the delay was because I called them. There was zero communication from them before my calling and harping on them! Then 2 out of the 4 large items that arrived were damaged, one of which was my piano and I am a professional pianist.

It is obvious that the entire finish of the piano was sprayed with something and someone tried to wipe it off. Unfortunately they did a horrible job in covering up what they did and were unable to get to the parts of the instrument that were locked so it actually dripped into the instrument. They are taking zero responsibility, tried to blame it on me possibly cleaning it before they picked it up and even threw their own driver under the bus.

Now I am having to hire a refinisher to take a look at it and assess the damage inside and out. The entire instrument may need to be refinished because whatever it is, it is irremovable! Even the driver that dropped off the stuff admitted that when he went to pick up my stuff from the warehouse my piano was completely uncovered and that the dresser was already damaged prior to even being driven cross country. I don't know how a company that touted they are so reputable can make such a mess out of one simple move. Shame on you National Van Lines!