Hacienda Storage

Convenient, but seems as if monthly rental fees, increase often

My family, friends and I all have had storage units at Hacienda for years. Nothing but great things to say, it's exactly what you'd expect for a storage unit facility. No one has ever been rude to us, some of the below reviewers seem like they could do with some common sense. Personally have never had anything damaged, everything is always clean and seems well maintained.

Great rates, easy to deal with and sign up or move units etc. (Just a side note, what fool thinks they'd let them use their truck to move out and leave the storage unit. Common sense would do you some good, you sign up, you'll be a paying customer etc. here use our truck to move in and make things a bit easier. Why on earth would they help you out when you're leaving and no longer going to be a paying customer. Morons)

Five stars for today and I will be back next month for a more detailed review

Owner is a miserable rude POS. Staff is young girls that he hires to look at as creepily as he can. Overpriced, furniture had water damage when I removed it. Don't waste your time or money here.

A unit was rented by my elderly mother-in-law to store furniture and she used the space for no less than 10 years as she moved from home to assisted living to a nursing home. When the day came to move everything out, my husband and myself (both age 60) came with a truck to do the whole job. There was a lot of work involved, but we were determined to empty it out and leave it swept and ready for a new customer.

As we worked (very productively we thought) a young employee came down the hall and rudely asked if that was our stuff in the loading area. Obviously it was. We were told to hurry and get it out before the "bosses" got upset. Sorry - thought we were "customers" doing what is necessarily going to happen in every case - moving out. Facts: we were using only one cart, we were blocking no one at all, we were moving at a good pace, we only saw 3 other customers while we were there and we were nowhere near them.

I can't even guess what we did that was so annoying to the employees/manager there. We were gone in 1.75 hours having swept out the space and leaving no trash. Feel like we were victims of people who are miserable, self-important and just come to work to be annoyed at? nothing. Just get up in the morning to treat people badly and display complete total lack of kindness or patience. Glad it's over and we don't have to pay or see them again. Just rude to be rude there! (Milford CT location)

Clean, secure facility; never had an issue with the unit. A lot is left to be desired with the owner's customer service (reas this as the guy is flat out RUDE) and the office staff engage in some pretty questionable billing practices. If you choose this place for storage, and i stress you do not, WATCH YOUR BILLS AND PAYMENTS. They LOVE to bill early before you make the payment and tack on late fees, they occasionally miss applying payments and will harass you, illegally threatening to auction your property without following proper notification procedures (they don't seem to understand CT storage rental laws), and if you don't keep track of your account yourself it will eventually get confusing how much you actually owe if not current.

Moving is never fun or easy but Hacienda made the process a little more bearable. Pricing is great and I got a free month and truck so it was easy to just go with them. Couple stipulations with truck usage but overall an easy option to have especially if you're in a hurry and don't have time to go pay and rent from somewhere else. Front desk people were really helpful and recommended some great movers. Hopefully I won't have the storage for to long but at least I feel like where my stuff is secure. Place is super clean too.so thats a plus.

Started renting about a month ago- well priced and clean facility. I was surprised by the amount of large rooms and space they had available. The room we got was able fit my whole 3 bedroom apartment, while we wait to move into our new home. Took advantage of the free moving truck and was even able to get a cheaper unit on the second floor. They also had everything we needed to move our stuff- moving carts, boxes, large elevators etc. Great Place!

Came in looking for a unit to store my garage items, I had no idea what size unit I was going to need. The helpful front desk staff was able to put me in a unit that fit all of my items accordingly. They gave me a great price on my unit. They offered me a free truck to move my items in and the 3 month special. I highly recommend Hacienda to store.

Overpriced and under Service I can't believe how rude and unprofessional the staff was after keeping my belongings there for over a year. They even went as far as charging Me extra for moving out early

My wife and I had our apartment flood last August so we were in need to move our stuff out in a hurry. We called Hacienda and talked to a very nice receptionist who informed us about a new storage special. We ended up not having to pay for the first month. They were very accommodating, and let us move in just hours after speaking. I highly recommend their facility and would definitely use it again. Also very clean! 5 stars!

My wife recently went to Hacienda Storage with my young child. The owner was yelling at her and others for being 4 minutes late leaving the business. Yelling in front of kids is not cool. Have to agree with Kaitlyn S.

Is good place to put all the stuff cheaper and always big rooms.clean storage and friendly costumer service.

The manager Bob Killey was extremely rude and unhelpful, going as far as lying to me, saying they didn't have my storage key (they did) because he couldn't be bothered to look for it. The roof is leaking in dozens of places, for such a high price, you'd think they could afford to patch the holes. God knows how many people's items have been damaged due to their neglect.

This is absolutely THE WORST customer service I have EVER experienced. In every interaction (besides, of course, when I initially signed up and gave them my money) I have been treated like I was a burden and spoken to with disdain. As a paying, honest, and rule-abiding customer, I expected a much different experience than the condescending relationship I found.

If you sign up for three months, they offer a free month and a free truck for moving. I was NOT informed that the truck was only lent out for moving into the unit, not out. When I called as I was planning to move out of the unit to use the truck (I used a friend's car to laboriously move in), I was informed they would not lend the truck to me.

Not only this, but when I inquired why I had not received this information earlier, I was told with an impatient tone "There are three of us here with a collective 18 years experience, none of us would have told you anything deceitful." Yet the omission of information upfront IS deceitful. The conversation ended abruptly when the man told me to "stop talking and listen to me, " and I decided I'd had enough and hung up. Absolutely DO NOT GO TO HACIENDA STORAGE. Hours are abysmal, they're always closed, and treat you like garbage.