Tower Self Storage

Rented a pick up truck through Uhaul through Tower Storage and was told to pick it up from an alternate location. That location was closed. When I went back to tower, they said all they had was a 29 foot truck. They removed a box spring from the back. Pressed for time at this point, we took the 29 foot truck and saw a mattress left on the back. I immediately called before even getting around the corner and was told they'd note my account about the mattress and I would just receive charges for the mileage of the pick up truck as compensation.

I have pictures and time stamps of the time of the rental, time off the phonecall about the mattress and time I took the picture with the mattress and without my authorization, they STILL charged my credit card $200 and even added a gas charge on there for ONE mile. How do you determine if being off one mile of gas? We filled it back up to the 1/4 of a tank like it was at pick up.

I filed a complaint and an investigation was supposed to be launched. I hadn't heard back yet and all of the sudden I was charged $200. Currently, disputing charges with my bank and have reported to the Better Business Bureau.

This place is amazing Manager Robert goes above and beyond to assist you with your needs

It seemed as though they would raise the prices every month and closed out our account and we were paid up for the month. If Ken wouldn't of gone back to get the axcess code Who knows what would of happened.

Consistent rate increases. I asked if I could speak with someone about it and I was told all pricing is done through their corporate team. They wouldn't provide me with contact information but said they'd pass my information on. That means I'm not going to be able to talk to anyone. I've experienced other minor dissatisfactions. But the consistent rate increases and lack of providing information beyond "it's up to corporate" is unacceptable.

Reading past reviews, I'm not the only person that's been aggravated with this. Go somewhere else or request some type of terms in the contract saying you're not subjectable to rate increases. BE WARNED.

Very friendly staff Alexandria and Chris are amazingly kind and funny. The only criticism I have is in regards to the carts they have to assist all butn1 or 2 of them are in need of some serious WD-40 and or complete repair. The unit was clean and I was given a tour and where the nearest elevator was in relation to my unit. If I ever need a storage space again without a doubt I'll be seeking one from Towers. Again Alexandria and Chris definitely made my day the day I decided to rent a unit from Tower.

Used this place to pickup uhual, was overall a pretty smooth experience, the front desk employee was polite and really nice. I had reserved furniture blankets however, and they were not there, and t hat might be more of uhuals issue, but still, it would be nice to know this before picking up the truck. Also, my truck was the incorrect size, but I ended up needing the extra space anyway, so not an issue for me; however it might be an issue to someone else considering picking up a truck from here.

The truck itself was in great shape with no issues. Someone inside the office was vaping behind the counter with their mask off, not sure what that was about but was not a good look

Nice staff. Seems like a pretty clean and secure facility. Prices creep up on a pretty regular basis. Prices continue to creep up. They have now added an insurance fee to my automatic monthly bill even though I have provided a copy of my homeowner's policy which covers my property on a rental location. I have called multiple times and have been unable to speak to anybody at the location; I keep getting a corporate office or an answering service.

I have asked repeatedly to have an onsite manager call me and it has not happened. They have also added an invoice fee to my bill; no clue what that is. I am becoming very dissatisfied with the service here and I really wish I was in a position to move my stuff out.

The staff is always so kind and reliable. I needed to rent a uhaul and a storage unit for my move from Ohio and the process was quick and easy. I was able to find the perfect sized unit with Landon's help to store all of my items. I will definitely continue doing business with such a great company.

We have had a very positive experience with Tower Self Storage. We have been a customer for several years and have several climate control units used to store business files. I am always impressed with the customer service we receive and the cleanliness of the facility and property in general.

The staff is nice and friendly, although the weekend morning I was there was only one person working and she was working as fast as humanly possible. Things would have been easier for her and faster for customers had she had help. The sign out front states they have safety deposit boxes, however girl working was unaware of them. Storage units are very clean however have seen bugs running around in Halls Although there is a dumpster behind building, I was not informed it is not for tenant use at all. We were scolded for attempting to put a blanket in it.