Glass City Movers

I just had Tim and TJ arrive to pack up my furniture for my move out of state and they were absolutely fantastic! They took exception care for all of my heavy and fragile pieces. They were fast and efficient, you couldn't ask for better. I will certainly be requesting them for future moves.

Our driver/loader (Kane) was prompt and really knew how to pack our belongings on the truck to minimize any damage. A really good guy.

Nicole was prompt in answer my questions throughout the moving process. Cane was my mover with the truck and the dude is an all star. Personable and hard worker, there was not a scratch or dent on any wall. During unload Cane and Aiden were very positive and receptive to were we wanted our items to go and be assembled. I appreciate all of their hard work during the stressful moving process.

The move from HELL. First they send a truck that is too small. Then they take it to Ohio and put it in an warehouse with no heat control and leave it there for 2 weeks before delivering it to our home - during July when temperatures were soaring in the midwest. Just about every piece of our lovely furniture has a gouge, scratch, scrap or broken corner on it.

I am heartbroken. Antique pottery - which was carefully and securely packed - were broken. I had original hired American Van Lines who subcontracted out the move to Glass City Movers from Baltimore, MD to Illinois in July.one of the hotest months of the year. Of course I did not see ALL of the damage in time to file a complaint. WE WAITED TWO WEEKS TO GET OUR STUFF BECAUSE GLASS CITY DIDN'T HAVE ANYONE COMING OUR WAY SO WE HAD TO WAIT. AS FOR CLAIMS ALL OF THIS WAS HANDLED THRU AMERICAN VAN LINES. I WOULD NOT HAVE MADE ANY CLAIMS THRU GLASS CITY MOVERS BECAUSE I DID NOT HAVE A CONTRACT WITH GLASS CITY MOVERS!

These movers were professional and courteous! They were a pleasure to do business with. Management was easily accessible and accommodating. The movers themselves were efficient in loading, as well as unloading. They placed all furniture and boxes in designated rooms and were mindful to not bump or scratch anything! I was extremely pleased with their service!

I reluctantly used this moving company after reading a few reviews that were not favorable. I wish I had followed my instincts and used another service. However, after a few phone calls with Nicole I decided to go forward. She was attentive and returned my phone calls, etc. If my first few calls and experience with Nicole was not favorable I would have rated Glass City Movers 0.

I selected a date to schedule the move. Come to find out the date was a window and of course the actual date I requested was not the first date of the window but the last date. So if you decide to use them please know if given a window of (example 10/28 - 10/30, you better error on the later date which is what happened to me) The movers who showed up to move my things and to help pack some of the bigger items, were late.

There were only two guys. The main driver/mover complained the entire time. They were extremely slow and it was a frustrating process. I was told upon pick up and storage of my items (moving out of state) I was required to provide a Cashier's check for a portion. I had given a deposit previously to book the appointment but was allowed to pay the deposit with a credit card.

Not sure why a Cashiers check was required but I paid it (this will be important later) I was able to find a residence earlier than I initially planned for. My things were going to be stored until March. I called to schedule my things to be delivered on 11/27 (again I had to deal with a window for scheduling but in this instance it did work out) However a few days prior I called the office to get an accurate total for what was due when my things were to be delivered.

I was told the drivers will have your total. Why would you wait to give someone the total and what if the amount is wrong? Well of course the total was wrong when they showed up and by $1500, which was the Cashier's Check I paid when they picked up my things. So not sure why there was no record of this. If I couldn't come up with proof, they drivers were going to leave without giving me my things.

After many frantic phone calls and stressful filled 45 minutes, it was resolved. Now I will say the guys who delivered my things were helpful and assembled my things and helped place furniture where I needed them to. However, when they were finished there were things that were not on the truck. They noted that my sofa cushions were missing. And after they left and I began going through things I was missing other things.

I called the office to follow up and was told to fill out a complaint on the website. The website was incomplete in helping to resolve the issues. Also, I received another customers box. So if the box count was off, that would make sense why I'm missing some things. I tried to help identify the contents of the persons stuff I have and no one has gotten back to me regarding that.

So if you have taken the time to read this very long review.if you don't want your things missing and want the best in service with you already stressful move, I would suggest you do not use Glass City Movers in Toledo Ohio. I've moved out of state on a few occasions and those movers utilized a process of labeling with numbers/stickers on your boxes/furniture. That should have been a red flag and I will know in the future to inquire about the labeling process to avoid things missing and not being able to help identify.

We called multiple companies locally in Toledo and after talking with John in the office we decided to go with Glass City Movers. The crew arrived at 9am and loaded up both trucks by 1pm. When they arrived at the new home the crew covered the floors and the door jams before moving anything off the truck. (We appreciated that). The unload went smooth and the trucks were empty by 5pm. The guys went above and beyond for us moving pieces on 3 different floors in the house. The move was flawless. I would highly recommend this company.

Did a really good job with both pick up and drop off. Movers were all professional and took really good care of our stuff. A mirror broke but one of the movers came right out and informed us of it and what specific steps we should take to get compensated for it (even though it was cheap and we didn't care). Only regret was booking through a broker, Trinity relocation services, who were terrible.

Do all of your drivers drive down the road drinking beer? Seen them leaving the Pilot Travel Center in Toledo Ohio. Not a good look for your business In response, I did not post this review the day I witnessed this. I am not quite sure what I would have to gain from writing a fake review? I just assumed the business owner would like to be aware.

Kane and Charles are the best! They packed us at our old home, and then unpacked us at our new one. They worked in the rain at the start and then in the cold at the end. They handled our furniture as if it was their own. Every item arrived in perfect condition and was placed exactly where needed, even when I had them move something around they remain pleasant and courteous. I would recommend that you ask for this first rate team to move you! Thanks Kane and Charles if you are in the area stop by so Lou can show off his garage to you!

We had a great experience from start to finish. Nicole was very responsive and answered all of our questions and setting up the move went smoothly. I wasn't at the house when the truck was loaded, my husband thinks their names were Darius and Wesley but they did a great job packing everything with care and making sure the truck got packed and split properly as we moved from a house to an apartment so some stuff had to go to storage. Kane and Charles.

I can't say enough good things about them. They put everything efficiently in our storage units so that we could still access our stuff if we need to. And then these poor guys had to bring the rest of our stuff up 2 flights of stairs to a 3rd floor apartment. They must have been dead by the end of the day. I would not have been physically capable of doing any of that. Thanks guys, I appreciate all of your hard work and how friendly you were!

Hired them for a local pickup and delivery from one residence to another, locally in Toledo. They moved a heavy front-load washing machine and a small futon. They charge a 2-hr min of $260, which was more than I was hoping to pay but less expensive than some other companies. Two strong guys moved the items in a timely manner. I was pleased that they were able to do the job the day after I called them as the other places I called wanted me to wait a week or more. The delivery guys didn't have masks, so that was disappointing, but otherwise I was pleased with the job.

Thank you Nicole and team. I was apprehensive at the beginning how this movement would be. It was really awesome and i didn't have a single piece broken or scratched. Clean. They're perfect and very professional. Handled each item with care!

Kane and Charles just moved my parents from Northern Ohio to Kentucky. They were both so friendly, positive and professional. They handled all of their possessions better than if they were their own. I highly recommend them. They made a stressful move enjoyable.

Don't even hesitate to choose Glass City Movers. By far this company prevails. Hit all my expectations. The men who showed up on the day of the move were pro's. They wrapped all my furniture packed up my kitchen china, stemware and precious moments as if it belonged to them. A quick turn around for delivery. Pricing was fair and worth the service. Glass City Movers was a 5 star experience.

Nicole. This is Lori Kallenberg. I just cannot say enough about y'all. From working with you to set up the move - you made everything so smooth and made me feel comfortable. The guys - Juan, Trey, and John, they arrived at 2:15 pm Sunday afternoon and worked like beasts, finishing at 10:15 pm. The care they took in packing my precious china, antique glassware and pottery, the pictures, antique furniture, and most especially, my mom's grandfather clock.

I was so impressed. They were so friendly and easy to work with. Thank you for everything. I look forward to working with you again when my belongings are moved from storage to my forever home in PA.

I can't say enough about this company. From working with Nicole in the office to schedule the move, to having Juan, Trey, and John here packing and loading the trucks. Everyone is friendly and does an outstanding job. The guys arrived to do a 9000 lb job at 2:15 pm. They carefully packed and loaded my china, glassware, antiques, and furniture, all in eight hours, working almost nonstop. They were amazing. I would recommend them to anyone.

We had a great experience with Glass City. They were very helpful from start to finish. I have moved several times in my life, but never during crazy times like this! They went out of their way to assure me things would be done professionally and on time, they were spot on. Delivery and pickup was timely, professional, clean, and efficient. I was actually also amazed that in this day and age you can actually talk to a person when you call, not a long list of automated selections and hold music! Very refreshing to be honest. Thank you from myself AND my family.truly you guys/gals made this an excellent experience!

Glass City has helped me move 4 times now. The first 3 experiences were wonderful, and it was a no brainer to continue contacting them for help. However, the 4th time was a nightmare. The movers were supposed to arrive between 9-930, and when they weren't there by 10 without any contact, I called. No answer multiple times. I left a message. Finally, near 10:30-11, I received a call saying they would be heading my way around 12-12:30.

I told them that was fine, but what happened to my original time? The guy told me, "sorry bro, I didn't schedule it I just do what they tell me." Unprofessional, but not a big deal. Certainly not enough to complain on Yelp. The movers arrived around 12:30 after failing to locate my location multiple times. I gave them my correct address and even spelled it for them.

I ended up giving them the address to a nearby restaurant, where I would direct them from there. When they finally got here, they told me I spelled my address wrong, and they would have found it if that wasn't the case. The funny thing about that was that they misspelled the ENTIRE address, not just one letter. Additionally, they spelled the address wrong to the restaurant which was located on one of Toledo's main streets.

They finally started working, and one of the workers was great. He was doing 75% of the work while the other kid (tall, skinny, long hair, leg tattoo) complained the whole time about the heat, what they had to move, and how many stops there were. As they were wrapping up the first location, the kid with long hair told me they couldn't move anything else from the apartment.

The other guy told me that they absolutely could, and he didn't know why he would tell me that. They told me they would take a 5 minute break of which I would not be charged for, and then they would continue on to the next location. We left at the same time, but for some reason, the same route that took me 15 minutes to get to took them 50 MINUTES.

No courtesy call, no updates as to why, nothing. Fast forward a couple hours. The long haired kid has continued to complain the whole time. Everything is wrapping up. I look at my entertainment center and I'm missing a handle. I ask them what happened and they said they didn't know. Still not a big deal. I am extremely laid back and don't handle confrontation particularly well when it is someone doing me a favor.

I let it go. They charge me an OUTRAGEOUS fee for moving. This was by far the most I was ever charged, and again, I've moved all the same stuff now 4 times. It took way longer this time, and was over $260 more than I have ever paid. On top of that, I gave each driver a nice tip. I think that the less than ideal situation was over. Before moving, I always empty out all my drawers to make it lighter for the movers to carry.

This time, I left two drawers with stuff in them: one with t-shirts, and one with 6 bottles of cologne. When I went to open the drawer, I noticed There were only 3 bottles of cologne. This was weird because I hadn't touched anything. I have now opened every box and every drawer that I own, and there is nothing. They straight up robbed me of 2-3 bottles of cologne.

Perhaps it is my fault for leaving it there and trusting Glass City Movers, but since the previous times have gone so well, I felt more than safe leaving this in the drawer. Long post, but in conclusion, I will never use Glass City Movers again. This experience was bad from start to finish, and the kid with long hair and leg tats is a horrible representation for your company.

I would give a 0 if I could. Save your money and use another company. We moved from IN to FL in 12/2019 (I'm still bitter at this experience). While I understand that a large move is not cheap, this company intentionally did not deliver our stuff until they could capitalize off another mover. So basically, they waited until they had someone moving from FL to the mid-west before they would deliver our stuff.

I was livid and they didn't care. They kept our stuff in their storage for another month (which made it stay there past the prepaid cost). This costs me ~$5000 more than the original quoted and estimated cost (once they picked up my stuff in IN). I spoke to the mngr who basically said that if we wanted our stuff, then we needed to pay the movers or they wouldn't unload our stuff.

Of course we paid, as we had been sleeping on the floor for more than 1 month in our new home. While we didn't have our stuff, we had to buy all new pots and pans to cook, and many more things had to be purchased just to live day to day. Worst experience EVER. DO NOT USE THEM!

I recently moved from OH to PA for a job relocation. For the process I used Colonial Van Lines, who contracted the move out to Glass City. My experience with Colonial was terrible, and they only received 1 star from me. But I wanted to make sure I gave Glass City their credit. Both pickup and delivery were great. The movers were a pleasure to work with both times.

The only reason I am giving 4 stars rather than 5, is because my delivery was 7 days later than I was told. BUT that date was given to me by Colonial, and not directly from Glass City, so I have a feeling that Glass City was not the issue in this situation, but cannot confirm. Either way, I have decided that in the future, based on my experience with them, I would gladly contact Glass city directly rather than using Colonial as a middle man.

We actually did three moves with Glass City. This update is a move we did for my dad. All the excellent customer service, planning and advise we received from Nicole was superior. For my dad, we moved some items to storage with them, and then a big final move after the house sold. On the day of the big move they scheduled another before ours which ran long.

They showed up at the end of their shift and had to come back the next day to finish the move. This caused my dad a big inconvenience! When the truck arrived all the items that were retrieved from storage were not ours. All the items that were moved once he sold his house were there and the guys did a nice job of moving his items with care. Once they finished, we called the main office to let them know half the truck were not our items.

I spoke to John the owner who apologized, said he would find our items and call back to confirm they were found and when they would be delivered. I expected a call in an hour or two once they uncovered where our items were. After a WEEK we did not receive a call. WE had to call and ask for a status update. This was incredibly disappointing. It seemed as if they went about their business and forgot our move was unfinished.

I can confirm this because another employee called to ask us to do a survey and do a review! When we said we were still waiting for our items he said he knew nothing about this and would check. After two weeks we were scheduled for a delivery and received our missing items. There is a definite disconnect and lack of communication about orders, dates, locations and communications between departments and personnel. John is very difficult to work with and lacks the customer service and care required for his position to grow or maintain his business. Nicole can only do so much to carry the good natured efficient customer service.

The movers for all three moves were excellent but when there was a problem you could tell they feared being blamed and made the scapegoat. John needs to realize, he can not compete on price alone and needs to be able to deliver the full package from start to finish, This includes problem resolution and customer service.

We had the best experience today with Glass City Movers! This is the second time we've used their services, and have been more than pleased both times - both with the customer service & with their efficiency! Juan and David completed our move today and were a pleasure to work with; they communicated well beforehand, showed up early, worked quickly, and both had a great sense of humor. Kept us laughing all morning! Thanks, guys!

Glass City Movers stepped in last minute (less than 24 hours) to save us after the first company our moving broker sub-contracted to dropped the ball. I cannot say enough good things about the two men, Strado and Freddy, who completed our move. They are not only extremely professional and experienced, but they are incredibly personable and took care of my elderly parents belongings like they were their own.

They helped us trouble shoot numerous logistical dilemmas we encountered due to the first mover not showing, and they thought of the little things (I.e. packing the vacuum last so we could vacuum as they emptied the rooms). They worked efficiently and communicated with us extremely well the entire time. As military veterans, my father and I have had A LOT of experience with moving companies.

We can both honestly say these 2 men were the best movers we've ever had the pleasure of dealing with. It's so refreshing to meet such wonderful, caring people who obviously have an incredible work ethic and take pride in their work.

I am in majority with a few of the reviewers that if I could not issue a star for the rating I wouldn't! I felt everyone's frustration with this company. They showed up in time! The only thing that they did right. I was also told that they wouldn't start charging us until they got to our place and started working. That was untrue! They charged us from the time they left their office which is WAAAY over on the West End and we are in Oregon.

We literally moved around the corner from one apartment complex to another. If we weren't old and crippled we could have walked our stuff to our new place and got it done faster. It seems (after reading most of the reviews) that the people that gave them 5 stars didn't have the same two morons that we had. They came in and the older guy just wanted to stand around and run his mouth and the clock was ticking.

The first thing that happened was that the kid dumped all of my clothes (yes! All of them) in the middle of the parking lot because he tried to run up the ramp forward with the hand truck instead of walking it up pulling it. They told us 3 hours and it's only a one bdrm apartment, but it took them at least 3.5 hours when it should have been less than the 3.

Like I said, RIGHT. AROUND. THE. CORNER. They also said that they refused to move a bunch of stuff because they were "uncomfortable" moving it. They why work for a moving company or own one if you're going to pick and choose what you want to move? That's BS! They also blocked in our kitchen and living room in our new place by piling everything (mostly the kitchen) in there.

There was a bedroom too! We had to climb over stuff to get in here to get to stuff. The bill was ridiculous! Now to be honest this was our first time hiring movers, but $350 to move us literally around the corner in the same block is f**king ridiculous! I should have saved $300 and bought beer and or pizza for friends and probably would have gotten done more efficiently and with more finesse.

I had to wait a while before I wrote this because I was so angry and felt like we were taken for an expensive ride. I still feel robbed, but I learned a very valuable lesson and will not let it happen again. Bottom line, you look for cheap you're going to get cheap and it may cost you in the long run. I DO NOT recommend this company and if you don't believe me read the other reviews. They even tried to call one person a liar.

Do not use this mover. I have moved 7 times and this time I decided to use a local company instead of a national chain. I was moving from Ohio to Florida. On the day of my move, I was waiting for them to arrive and had called twice and was assured they were "on the way". I called a 3rd time, they checked my name and had my move scheduled for the next day.

They gave me no options and did not take responsibility for their major mistake! I was all packed up with my pets ready to drive to FL and had no movers. I had to inconveniently make arrangements for family to meet them the next day because I needed to get on the road. When my items finally arrived (they were late, but that's the least of my issues.) They also damaged my wooden dining table.

It was only 2 yrs old, a 6-seater and in great condition. Something in their truck leaked all over it, the corner was completely buckled and ruined. I had to chase them down for 3 weeks with emails and phone messages for any type of compensation, and the kicker. They are giving me a check for $60. They can damage your stuff and then only pay you 60 cents per pound for your item.they are guessing that my table weights 100lbs and therefore think $60 is enough compensation for a $1500 dining table! HORRIBLE MOVERS, DO NOT USE THEM.

The most disappointing experience I have ever had. The crew of 2 showed up an hour and half late due to a broken down truck, and that set the bar for the rest of the day. 2 movers were sent to move our belongings - in a 2.5 hour time frame all that had been moved were 3 dressers, 2 night stands and a mattress. There were more cigarette breaks being taken (on the truck with our furniture) than work being done.

Cigarette butts were left all over our driveway in fact. When we asked the movers why things were taking so long they were extremely combative and argumentative with us - us the PAYING customer. After numerous calls to the office and speaking with the owner - we decided to ask them to just stop and we would have to move items ourselves as we were being charged by the hour.

The owner did not like this and threatened to not give us our belongings back that were already on the truck! We were charged $450 and the few items they had moved were left in our driveway. Never in my existence have I seen such poor business practices. I was truly horrified and felt extremely "taken". I had actually used Glass City in the past and had positive experiences - but they have lost my business permanently and that of everyone I know.

I would not recommend this company to my worst enemy as clearly their motto is taking people for everything they can and not even doing the job they were hired to do. Beyond disgusted and disappointed.

Horrible service. They were a no show on the day and time they said that they were going to come. Tried calling the number that we were given no answer had to email and set up a different day and time which was an inconvenience to us after we already had this set up. They did not wrap stuff like we were told. They were not very careful with our stuff.

They were not careful with walls and doors at either of the houses. They complained a lot about having to move our furniture. They cost a lot and talked about personal stuff around my three kids. I would not recommend this company

Don't waste your time. Call someone else. You may pay a little more, but it will be worth it. I used them to move on Saturday. They arrived on time, but it went downhill from there. One of the movers told me the other was highly allergic to cats. I have 2. They took 6 hours total (not including travel time), did half my move and told me that they had to leave because the movers allergies were bothering him and he had to use his inhaler.

I was told call back on Monday and tell them I needed a truck to finish the move. I could not wait as I needed to be moved by the end of the weekend. I had to scramble to find friends to help me finish my move. When I called on Monday I got a "so what" attitude and was told something completely different by the Manager as to why they had to quit. The movers told him, my house stunk so bad they were trying not to puke.

They had to get out of there. Which story was the truth? No one else has ever said anything of the kind about my house. I paid a large amount of money for a partial job! Not even a mention of any type of refund for my inconvenience. Very unprofessional all the way around. If they couldn't or didn't want to do the job, they should have said so up front and not taken my money for half a job. I feel I was taken advantage of as a widow. I will never use them again, nor recommend them to any one. Take your money somewhere else, and get the whole job done.

Glass City delivered a mattress and foundation for us from Saatva Mattress Co. I could not have been more pleased. The gentlemen were professional and courteous. They were here at the time promised and did call to confirm delivery time. I was impressed. Thank you Glass City.

Absolutely horrible! Please believe the reviews. We called ABF who hired these guys through Moving Staffers. This is our 4th move in 4 years so I'm pretty sure we know how things should go by now. My husband and I packed a lot of things ourselves to save cost on the move. This seemed to annoy the head guy that they weren't going to need to be here as long to pack and use as much materials.

No lie, the dude packed empty grocery plastic bags from our drawer to fill up boxes! Really?! They seemed to be annoyed by all the things they missed in wrapping and packing, so towards the end they stopped. Didn't even bother to wrap my husband's golf clubs, just put it on the trailer. On top of that, they don't pack the trailer completely to the top so that your stuff uses up more of the square footage in the trailer. Horrible company. Do not use!

I wish I could give them 0 stars but unfortunately I had to give at least one post this. Absolutely horrible company for long distance moving! Their customer service is horrible and very rude. First of all they do not provide any kind of moving materials, straps, or pads. So pretty much you are just paying for their muscles. I wish we would have just asked our friends, things would have been way better!

They did not pack our trailer appropriately which we had a lot of damages and issues. I noticed a problem when I saw how they were packing it and I asked them to correct it which they took an attitude after that the rest of the time. Do they not realize that this is our belongings and we are paying them to do this? It's called your job and you should do it correctly.

Once I called the manager after our stuff arrived he was very rude and inconsiderate. We have reported them to their contacting company and to the BBB which is in progress. Please take it from me to not hire them for your movers. You will be very disappointed and not happy. I have worked hard for my money to buy my items for my house and my life. These people do not care and just through stuff in the trailer however they want.

I wrapped all of our stuff incredibly well and spent $200 on all the packing materials and things still got broke and damaged. That says a lot for these people! We only had 2 weeks to move and with work, I had no time to find a good moving company, so I left it up to my fiance which was a mistake. So please research and invest time in finding the right movers for you. Update: As you can see from their response, they do not know how to read and get all the information accurate.

If they did, they would know that I had provided pads, straps and blankets, everything they needed to protect my belongings. And yes. I paid them $1,000 to load half of the truck while I did the rest? Are you kidding me? Please everyone do not trust this company they are liars and do not care about how they pack stuff or what gets damaged!

We hired this company for our move to Cleveland. They were great. The crew arrived a little early, accessed the furniture and got started. I was impressed the guys wiped their feet when hey were in the house and were very accommodating in adding some last minute stuff like the dog crate. They did not waste any time and handled the fact we moved into a high rise condo like it was a piece of cake. I think it helped that we were organized and ready on my end. I had everything boxed, labeled, and set aside.