Cross Road Storage

Rented a storage unit here for a few months between moves. The location is spotless and storage units are in great shape. 5 stars specifically because the front office was so helpful both moving in and moving out.

I had my storage unit for four years, never had any issues except a few years back someone broke the lock on my unit & the unit next to me! Thank goodness nothing was taken so no police report but the unfortunate part is where the unit is located there is no camera to actually see who did it? I called a few times after we had this issue to find out any info never received a call back! Other than that issue no other problems!

Well maintained, clean, and is easy to access with convenient access hours and keyless entry to the facility. Very comfortable with the security set-up.

We have used their storage units on many occassions. The people and service are extraordinary: considerate, fair, and consistently so. The facility is clean, well kept, and we feel comfortable storing things there. Highly recommended!

I have rented a unit from them for over 2 years now. Last time I was in my unit was 1 year ago and there was some sort of GOO leaking into my unit from the one next to me. I called to complain but was told all they can do is call whomever rents it and hope they come out to correct it. This past weekend I went back to my unit for the first time in a year and not only is the GOO still present, but the door was broken and collapsed on me.

It wasn't broken a year ago. but it was broken miraculously this weekend. I left a voicemail and received a return call 3 days later from an employee who couldn't have cared less that I was injured by their facility. I told her I'm pulling my stuff and I will not be renting from them anymore after this issue and she said "that's fine, go ahead".

My daughter is attending UMass and we live in Idaho. I was looking for storage for her items. Cross road is located conveniently by UMass and they were so incredibly helpful. The gal who works there is amazing, efficient and so pleasant to deal and visit with! Thank you for making this such an easy stress free process! We will never look anywhere else for storage!

My husband called inquiring about a larger storage unit and they didn't have one available at the time but then we got a call the next day to make us aware that one was going to be available the next day. They offered us a moving truck for free. Great customer service. They were very pleasant and helpful.

This is the third year we have used this storage facility. We have been extremely happy. The staff is very helpful and friendly. The storage space is big and clean. The hours of accessibility are convenient. Highly recommend.

Very clean and secure storage facility. Staff is friendly and accommodating as well. My husband and I needed a large temperature controlled unit to store our belongings while moving into our new home. The prices are very affordable, and you get a free truck rental when you move in! That came in very handy when we moved to a smaller unit. I would highly recommend them