Alexander's Mobility Service

Worst experience moving ever. I have moved 8 times with professional movers and this is the worst. First our delivery was delayed 4 weeks and then we only received part of our shipment. they lost hardware for my son's crib and then fought us for paying for a new one. they changed trucks and lost multiple items. they denied claims on missing and broken items and did not pay out. not sure they are still in business but I would advise avoiding them at all costs. this was a corporate move so I did not have a choice in the moving company.

I literally cannot imagine a better mover. The team was incredibly responsive, professional, and went way and above the call of duty. The overall process was fairly simple to get a quote. I took a video and pictures of all of the rooms in our condo, and in 2 additional storage units. Then Alexander's came back with a quote for the weight that I accepted.

From there, everything was all set up and I had to even change our destination a couple times but Alexander's just updated the route no problem. The week of the move, Jeremey (who is the most amazing moving professional I have ever met) contacted me to put me at ease about the move, finalize some logistics about where they were parking, and confirm the move date.

They arrived early and got to work right on time and moved 3 destinations worth of stuff within 4 hours. I honestly have no idea how they were able to move that fast. Josh and the rest of the team were also complete professionals. They worked with us on a changing delivery date on when we could move into our new apartment, and never once let us in on the complicated nature of all the other moves and logistics they had to take care of that day/weekend/etc.

Just another day in the office for them. When they moved us in, we had a very complicated setup and a smaller apartment, and had to tetris in a bunch of furniture into a couple storage units that were rather small, and literally, whatever we told them needed to go into storage, just fit somehow. They made sure it worked. It was complete magic if you saw what they fit into the space.

Nothing was broken from the move and we have a lot of fine glassware that has broken in the past from me pressing too hard on the edges. And on top of everything, they even remembered where a lot of the furniture would go from our old apartment and worked with us to place it with that context in mind. You can tell they really cared and paid attention despite how many other moves they have to deal with on a regular basis.

The guys were also just so kind and nice and supportive to us in a stressful process. Of course you want to get all your stuff there unbroken and in a timely fashion, but I can't speak enough to the professionalism and how enjoyable they were to be around. If I can help it, I would never move with anyone besides Jeremy, Josh, and their team. Trust me when I say the money is worth the cost with Alexander's. The amount they took care of for us was truly unbelievable. Highly highly recommend.

I hired Alexander's Mobility Services for an office move in August. The team was friendly, but the quote was about $4,000 more than several other competitor bids. I had to use them bc they had the level of insurance that my building required and I was in a pinch. They evaluated all of our furniture and made it clear that they understood how to disassemble and reassemble our desks and furniture, and added fees for a team of "installers".

In our new space, they mismatched all of the pieces to our 40+ desks and simply placed desk and table tops on top of the legs to make it appear like it was all reassembled. They placed power cords under the desks to make it look like they reassembled the power. They lost furniture and equipment and several of our tables were bent at the legs or broken.

The entire time it felt like I was trying to keep them on site to finish the job, even though they assured me they were charging a flat fee and hourly wouldn't matter. Overall the job was sloppy and rushed even though we discussed the issues up front that we knew would create potential challenges and we factored all of that into the bid. We had to pay thousands of dollars for the furniture company to return and reassemble all of our desks that we paid Alexander's to set up.

If you use them, please evaluate the work as close as possible and hold them accountable to the line items in the bid - have multiple people on site to review the work. I submitted a complaint detailing all of the above to our contact who offered zero remediation for the poor quality so it's important that future customers are aware of this.

They threw out some office furniture and promised to replace it. They lied as they never intended on fulfilling that promise. They also told us they could move some other office furniture to another location. The first time they didn't show up. The second tone they didn't have enough oriole and said it was too much trouble as they would have to move the roof off the elevator. We hired another company that showed up on time and move the furniture without touching the roof of the elevator. Don't hire this company.

Alexander's/ Atlas packed and moved our belongings from St. Paul to Arizona. When belongings arrived many items were DESTROYED, ! Marble slab, which we paid extra to have crated was broken in half. Glass headboard smashed to smithereens. Artwork broken in 20 pieces and our dining table, part of a 3 piece set, had to huge forklift holes in it! The dealing with their claims department was a brutal experience taking years off my life. Run away from Alexander's/Atlas!

Next time we will cell all our stuff and repurchase everything. That would be much cheaper for sure. Horrible experience. Costly. The company asked us for extra money two weeks before everything is delivered. Not worth it. If we had known, we would've never used their service.

I want to preface that i totally understand the post covid world, including supply and demand with all services - including moving. I also understand that there seems to be a mass exodus from California - driving up the demand with limited supply. All of that is perfectly understandable and was made crystal clear when I reached out to this company.

Where my frustrations come in is that I had signed a contract for the amount of the move and received a confirmation email detailing the move. This confirmation email detailed when the pick up would be, address, and drop off location. I had spent hours on the phone prior to that confirmation working with the representative on my location (lake arrowhead) - which can seem on a map to be quite remote, but I assure you we have major supermarkets up here and 18 wheelers make it here daily to stock the grocery stores- so we're not remote in the least.

Out of the blue, 6 days after I got the confirmation email, an email comes stating they have denied my move (remember - I had already received a confirmation email that the move would happen) due to my "remote" location. When I called, the stories became more convoluted - now the rep was saying it was due to no planned moves in the foreseeable future to my area, which is rather different from the "remote" excuse I was told in the email.

But ok. Me, being the problem solver I am, I offered to hire movers and load a uhaul and get my belongings to their facility in Tustin. You know, me - move my belongings to a moving company that I'm paying to move me. Ironic right? The rep said he would check. He never followed up with me. So, I followed up with him.and he said "we don't have the manpower to send to load the truck". What?

I hired movers and a uhaul and literally was going to drive my belongings TO THEM. At this point I called BS on them and told him he's making up excuses. I have filed a formal complaint to the BBB and hope that if anyone is seeking services from this business they look elsewhere. Good luck!

These movers were above and beyond from what I expected! Glenn and Ron were a life saver for me! As a disabled person, they helped me more than I could have expected! All I have to say is; thank you, thank you, thank you! You all were AMAZING!

From my experience in using their services the men and women at Alexanders are the best for all types of moves. Their attention to the details and letting you know whats happening before and during your move will save you a lot of stress, and time. Time is money so if you are ready to move, and save save give the Alexanders office a call and see what these true professionals can do for you.

This is the best mover I have ever used -- and I have done a LOT of moves. I will definitely only be using Alexander's for now on! Here's why: 1) They are very careful with our belongings. They treat them as if they were there own. They meticulously protect everything from damage. 2) They really care about getting everything right. For example, when they put down furniture they actually made sure it was placed in exactly the right place. 3) They were very reasonably priced and fair. 4) They communicated very well about all the logistics. 5) They were very timely -- they arrived exactly when promised and weren't late. 6) They were very flexible with inevitable changes by us. 7) They were very nice people. Nestor and crew in particular were very professional.

I had an inter-state move and I wasn't actually present at my old home. My landlord was able to let them in and they packed up my stuff so nicely, even without my supervision. I received my stuff in reasonable time and although this was a little pricey, it was very worth it considering the care they took with my belongings. Also, my customer service rep was really helpful. At multiple points along the way, I was impressed with how easy this company made my move!

This company lost a lot of my belongings while storing my goods. Then when I submit a claim, they decide to do another "trace". as if all of my stuff is going to magically appear after 4 months of being lost. AVOID THIS COMPANY

Another great multi-state move with Alexander's, my second in barely 15 months, and I'm hugely grateful for their continued excellent and speedy service, fair and affordable rates, friendly and dedicated team members, and overall special attention. Moving 700 miles away at the height of the pandemic is a tremendously stressful experience, but knowing I'm in the excellent and capable hands of the Alexander's team is a huge relief and made the entire experience simpler and easier than it had any right to be.

I can't recommend them enough for all of your relocation needs. Of particular note: both my 2019 and my 2020 move saw a turnaround and transport time of barely 2-3 days between packing/loading and delivery/unpacking across 700 miles and several states. That's unheard of and continues to blow my mind, especially after frustrating experiences with competitors in the past that dragged on for weeks.

A special shout-out to Lynn Taff, who handles business development out of their Nashville, TN office, who takes such exceptional care of me and is such a star. I'm so grateful to have her on my team.

Jeana and the team at Alexander's provided exceptional end-to-end service for my cross country relocation. I've made many moves over the years as a member of our military, but this was by far the best experience I've had. Jeana, my relocation manager, provided timely and detailed information and quotes, which led me to choose Alexander's over Suddath to manage my move. Jeana helped accommodate my schedule and my property arrived earlier than I anticipated. Jeana and Erik kept me updated throughout the process, and the moving teams in both California and Texas handled my property with care and the utmost professionalism. Based on my positive experience with Jeana and team, I've recommended Alexander's to multiple colleagues considering cross-country moves. Moving made easy - thank you!

Their speed, quality, openness, clear communications, and their style are all superlative. This was my 2nd move with this company, and I cannot be more than pleased. The accommodated all my requests very nicely, gave me a detailed appraisal. What stood out the most was their communication and organization. They ensured that I don't get stressed out by the details of the move, the packings, the boxes, etc. ABSOLUTELY PHENOMENON job! I highly recommend them over other firms. They worth every penny to keep your belongings safe and protected.

Best Movers Around Nobody Compares to Alexander's this is who u call if want the job done right, quick, n professional.

Excellent & quick service. our 2 bedroom apartment was unloaded & the larger pieces reassembled with 2 hours. plus, we got local restaurant recommendations! HIGHLY RECOMMENDED.

We have used this company multiple times over the past 20 years. They moved us local ( Orange County to Los Angeles County) and cross country ( California to Ohio and then back again). Each and every move was handled with absolute care and concern. We opted to pack ourselves. When the movers arrived, they repacked some of our TVs and lager artwork to insure they would arrive at the destination undamaged.

We have recommended them with confidence many times and will continue to do so. Our friends have used them for both home and business moves and have also been extremely happy with the service.

Wow! Talk about making moving easy and smooth! They come in are friendly, kind and hard working! Have a very organized system to get you out of your old place and into the new place! All of my belongings were handled with care and respect! I've moved with this company 3 times now and will continue to use and refer them to everyone I know!

I cannot say enough-professional in every way they took such good care of everything we just couldn't get over how great they treated our move Please don't use any other firm they are number 1!

We had this company move us as a part of relocation This was not our first relocation, but by far the absolute worse. Olivia from Alexender's Mobility Service wrote us through our Relo company and stated that we were over 1600 lbs. over the weight allotted, which was over $1700. The thing is that I knew this to be absolutely false. When the company came to give us an estimate, they estimated for everything that we had, sheds, tools, household items, furniture, etc. to be a little less then our allotted weight limit.

From that time, I did a thorough clearing of our things, as I knew that we would be downsizing in home and so I I literally gave away or threw away OVER half of our total belongings. The actual moving guys also told us that we were greatly under our limit. So I knew for a fact that this charge was completely false. I then asked for the certified weights from an independent government agency.

I was even willing to be present at the reweigh so I could verify this information. Of course, she could not provide this. When they reweigh was complete, she stated that I was then only about 60 pounds over the weight limit! When I asked for another certified weight of the reweigh, crickets. The facts are that this person blatantly and boldly provided false information about the first weigh in, or the company stole over 1600 lbs of our items.

It gets worse, the company broke most of our furniture, and many things were stolen. I am planning on filing a police report to include with the claims. I packed boxes only to have the movers cut those boxes in half and put a number on it. The packing was horrendous. I literally had to throw boxes of items away, as they were so damaged. I would strongly suggest that anyone who goes through this company document everything, as I did. This was not my first move through a relo, but was the most dishonest.