U S Van Lines

They were attentive, responsive, and professional. Working with them was a pleasure and I would definitely recommend them to anyone looking for movers.

Critical: Professionalism, Quality, Responsiveness, Value Bait & switch sales tactics. They do not pay attention to dates/times promised the customer. Ruined family heirloom antiques. Careless workers. Do your homework. Do not believe the positive reviews. This company cannot be trusted. If you value your belongings and sanity, avoid!

Couldn't have ask for better young men to move our furniture, polite, friendly and very careful with our furniture. They were the best! Thanks guys! Would definitely use again!

U S Van Lines is fantastic moving service. Professional, quick, and efficient. They maximized on the space and time. I was amazed at how much they were able to pack in a safe, secure, and tightly packed maner. All of our fragiles and furniture were packed with so much care. I will be recommending them to everyone I know that needs any moving or packing.

They were prompt, friendly, and did a great job with my small move and careful with all items moved. I would highly recommend U S Van Lines to friends & family. Thanks Guys! You were the BEST!

My husband hired this company believing it was an actual moving company, not a broker that hires out help and then goes dark. It's truly the luck of the draw regarding what moving company you are getting. The men who showed up were friendly enough, but they damaged our walls, banisters, and doors and mishandled (threw) our boxes, resulting in items being broken.

In addition, they raise the price of the move after they arrive at your home, resulting in somewhat of a hostage situation of your belongings. While US Van Lines takes your deposit via personal check, when the movers arrive, load, and deliver, they insist that you pay by cashier's check or money order (that way you cannot dispute charges or stop payment on a check if/when something goes wrong). This is unheard of! What a racket. Buyer beware!

Do not give them your business! Absolutely the worst moving company in the area. I provided them my first available date to move my items from Missouri to Arizona. Two weeks after the date had passed, the person who assisted with placing the move order stopped responding. I was only told that they were going to miss the delivery timeframe and that the dispatcher would call me when my delivery was scheduled.

No one ever called, except for the delivery driver who called me on a Saturday night to tell me that he was in Texas and that he would be at my home in less than 24 hours. No one from U S Van Lines made any effort to let me know that they loaded my items on a truck and that the driver was on the way. Because they acknowledged they wouldn't meet their delivery window they offered me a discount.

When the driver called me and quoted the amount that I needed to pay, not only did I not get a discount they charged me for an additional month of storage. By the way, my items arrived similar to others, broken items, damaged boxes, etc. My husband used another moving company and his items arrived on time and undamaged. Maybe they or ok for intrastate moves but for storage and moving across the country, look for other options.

Use only if you don't mind poor customer service and having your items arrive damaged.

I had my belongings tagged and picked up April 28th and I moved out of state May 1st. My stuff did not arrive to me until May 18th. I had to call them to get updates constantly. When my things finally did arrive, the movers hid/positioned my brand new still-in-the-box tv in a way that would not show its damage until they left and I unpacked, and once i did unpack everything, I was missing a valuable still-in-the-box side table as well.mind you, I only had a studio apartment full of things tagged upon pickup. WHATEVER YOU DO, PLEASE OPT TO PAY FOR FULL COVERAGE OF YOUR ITEMS, as I will only recieve $108 for these two items valued at close to $500. DO NOT sign up to get the.60 per pound coverage that they provide.

Long story short, I sent these issues to the claims department and I am just now getting word that my check will be mailed to me 4MONTHS LATER. I AM NOW BUMPING UP AGAINST THEM FOR 5 MONTHS NOW. They were rude and unknowledgable the entire process and I am CERTAIN that someone stole my side table and told me that it was "Lost".

Didn't show up, didn't call, I initiated all communication with them. They finally informed me they would be unable to handle my move a full 5 days after scheduled pickup date. I at least got a full refund.

Mover complained about stairs, broke a light fixture in our new house, didn't bring everything inside, hidden charges, and little to no response when I reached out about these issues. I was told if the movers didn't have to pack, they would ensure furniture was moved safely. I was charged hundreds of dollars for every jewelry box, night stand, etc. that was wrapped for moving.

They broke a glass table top and didn't even tell us. Said they would address the entry way light fixture they destroyed at the end and did not. I would not recommend at all.

3 guys came. Did a great job loading all my stuff up. No issues no complaints at all. They were careful with my furniture, they unassembled a table, king-size bed, and a bunk bed. They drove 3 hours out of state unloaded and reassembled everything with no issues. I didnt have to pay anything until the job was completed. Those guys are some hard workers. Will be using them again when I move in 6 months!

I used this company two months ago. I had a couple pf boxes labeled Christmas Gifts. Now that it's time to wrap gifts, I discovered a gift missing. It was a piece of jewelry for my mom. I didn't think I needed to check boxers once move was completed. My may be thinking maybe I placed it somewhere else. No all the other gifts where this with the exception of the jewelry. I'm really hurt by this. You save and save to get that one special gift to have it stolen.

I booked three services with the same company assuming that, since a nation wide one they customer service will be good. My mistake! For first one, the longer one, were 6 hours. The moving team was amazing and they work unstoppable until done. At the moment of payment I need to use a different credit card for the one I paid the deposit (they need the plastic).

The lady charged again the deposit since was not on the same card, charge extra $200 dollars (paid already) She ever told the moving team to keep my stuff in the truck until I cover the $100 dolar deposit that I already paid one week before the moving. I told me that they will return the other (nonsense at all). Still waiting. The second one was smooth.

Keep in mind that if you contact with the and pay with credit card (be sure that's it's the same one that you use for the deposit) they will charge an extra 3%. And the last one, I'm still waiting that they show. The office call me at 9:30 to told me that they were doing another job. That they will be a little late. Three hours. When I complained that told that they call and was just a little late.

I love the moving team but if no that I already had my time organize I would not use this people again. The lack of costumer service and incapacity to work with the client it's overwhelming. Conclusion: Don't hire them.

I had to move for my job recently to Richmond, VA and i utilized US Vab Lines to help move. The rates were reasonable and the moving process was efficient. They did not damage any of my possessions and we had a smooth pickup and drop off. I had few bulky items that arrived in perfect condition without any dents or scratches.

The men worked hard and were nice. They did not, however, seem to have a lot of experience or expertise in maneuvering things in and out of tight spaces. They would try something and decide within a few seconds that it just wouldn't fit. I had to push them very hard to get our box springs upstairs. They also scratched walls pretty significantly trying to get things out of our basement and upstairs in the new house.

Do not use this company very unprofessional. Please read the reviews on the consumer affair website. It is now 3 weeks or more and im waiting for my shipment. Every time i call i get bounced around do not get fooled by the below reviews please make sure to go on the consumer affair website. I ask to speak to a manager and still no response. Unprofessional, rude!

I had US Van Lines pick up my furniture on July 30th moving from STL to CA. The guys called and told me they were on their way and arrived during the window they gave me. That part was fine. I explained that I had my flight on August 11th to CA and would like my furniture on the 12th. They said sure no problem and finished moving all my furniture out.

One of the movers asked for a tip which I found extremely unprofessional. I get a call on August 9th (4 days before my furniture was supposed to be in CA), saying that I had too much furniture and it wouldn't fit on a truck so they're waiting for a larger truck. I called them the next day and they said that they were waiting for a larger truck coming in from the east coast to drive to STL and then they could move my furniture. Now.why had my furniture been sitting in their storage unit for 10 DAYS before some genius figured out that it was too large to fit on the smaller truck they had. Meanwhile, I was in California on August 11th and yep, no furniture.

I kept calling and asking when it would be delivered, and instead of giving me a time frame or an estimate, they kept saying that "we have a 14 day period from when you want the furniture delivered to actually deliver the furniture." Why would I have you pick So one whole week later, I get a call on August 19th saying "Hi, we're in the front of your apartment with your furniture." I didn't get a call the day before, or even a courtesy call an hour or a half hour before they arrived. Thank God I was home, otherwise I'm not sure what they would have done with my furniture. Long story short, DO NOT USE THIS COMPANY FOR YOUR MOVE!

As a retired military member I've experienced dozens of moves. So, I think I'm more than qualified to rate this company as the worst I've ever experienced from beginning to end. Let's start with the estimate. How do you do a total walk through of a home and come up over 60 boxes off?!?! But, the packers did me "a favor" and called the office and got the rate reduced. So, when they showed up to pack my 5,000 square foot home with a 26' truck everything wouldn't fit and they needed to call for a second truck that actually turned out to be a delivery van. So, after being at the house four hours later than they should have our stuff was off to the new location right? Well, most of it anyway.

The moving truck arrives in the morning with the driver's hand extended. Not for a shake, but instead for the rest of the payment before they'll unload. Here's the catch, final payment must be a cashier's check so you can't stop payment after you see the condition of your household goods. The driver then unhooks the cab from the trailer and then leaves "to run a few errands".

While he's gone the workers unload all of our stuff and every piece of solid wood furniture was damaged. Not some. ALL OF IT. And, several boxes went missing. Ironically it was all high end electronics and gaming equipment. They not only damaged the furniture, they also damaged the landscaping and lighting outside. And as for the character of their staff; one of the movers went through my wife's purse during the delivery. Thankfully we were cautious and move all the valuables into the safe before they arrived. I'll end it like I started it.worst moving experience I've ever experienced from end to end.

Nine years ago my wife and I hired this den of thieves to move us from St. Louis to Poplar Bluff, MO. The quote was way under proced. They griped the whole time about the amount of stuff to move. The broke several items and stole more. My wife's entire jewlery collection, some gold coins attached to a basebaall picture and a $300 baseball card to say the least.

I tried to get the police involved, but neither Poplar Bluff nor St. Louis County would take the case. "We don't know where the crime was committed"--Thanks for nothing. I called these swindlers several times and always got the run around. "We have rights--we are Americans too" Turns out biggest part of them are illegal aliens from Mexico and Bosnia.

Thanks International Institute of St. Louis--we did not have enough domestic thieves--you had to import some! To add to the misery--the loss added up to $6000 which caused my homeowners insurance to pay me and then cancel my policy! They showed up in Poplar Bluff at 1 am and wanted to unload. I told them it was too late and they came back the next day and threw things around. This trip took me 2.5 hours to make--them 7.5 hours. I guess it takes time to fence items! DO NOT HIRE THESE THIEVES----I HOPE THEY ALL ROT IN HELL!

Should've read yelp first. Terrible experience, and I was only moving a few towns over. They charged me more than double their quote rate. They worked very slowly. They damaged several things and didn't wrap the furniture like they said they would. Did not treat fragile items with care. Pressured to hire an extra worker at a higher rate. Came back the next day saying I owed more money that I didn't owe. Spoke to a manager at the office and got very little help from them.

It was a pretty awful experience. A desk was damaged and part of the shipment was lost; I was told the maximum I could claim was $75 because I hadn't taken out additional insurance. Was pressured to accept the $75 settlement ("If I give it to our office manager, I suspect he'll throw the whole thing out and you won't get anything.") The cost of moving to the West Coast was $800 more than my estimate (non binding), and I don't believe any attempt was made to find the missing pieces from my shipment. The man who packed up my belongings asked in front of the other workers "Will you be giving us a tip?" I'll never use this company again.