Security Self Storage

I found a great deal for a unit online, and I could not be happier with the layout location and especially the customer service. Shantel was wonderful to work with on the phone and even better in person. She quickly got me set up with my unit and made me feel like a really valuable customer.

Shantel was very helpful and informative. She helped us to get the best deal on the unit of our choice! Thanks so much

At first we thought it was great. We need the 24 hour access because our hours run late or early both for my work as a contractor and in our personal lives. I have been trying to catch up with organizing the remains of a packed 4 bedroom house with 2 car garage, full of hardware, family memoribilia and tools, while enjoying ADD and life on the autistic spectrum.

My girlfriends mother recently passed away, and now we are including her items into the mix. The security would drive by and wave as we unloaded our truck into the wee hours of morning. We felt safe and welcome. Then, maybe a couple of days into the process, after a grueling couple of days packing up a storage at another company, I awoke in our moving van to a manager explaining that we could not sleep there.

My gf had apparently parked in front of the unit and fallen asleep after I had fallen asleep on the drive. We apologized, and got up to unload. Two days later as we were again unloading our rented vehicle, we received a text telling us that we had now been at the property for 45 minutes, which was considered loitering, and we had a hf hour to leave.

We did not see that text until the next day, and we had ended up unloading for an additional 4 hours. A day later, we were informed that our lease was terminated. No amount of explaining or apologies were accepted. 10 days were given for us to move the 20' by 10' storage we had just taken time off to fill.

Absolutely the best 24-hour accessible storage facility in the Denver metro area. It is the third time that I have used this exact location always very impressed, appreciative, and amazed by the assistance I have received. I can go as far as saying that this specific location on Quebec and Evans and also the location on Holly and Evans are Head and shoulders above the rest. FYI, that's also to say that the location of Havana and Iliff is not included in this review/recommendation ( as I have received absolutely horrible, unexcusable, downright unethical or acceptable at any extent in this day and age type of service on more than one occasion from the gentleman that claims to own/manage/live/dictate over this location).

Please stay away from there irregardless of where you end up renting from. He is a truly scary individual I will always and forever do everything in my capabilities to keep people clear of. I am posting a detailed review on his Google Maps Location shortly after I finish moving. Please feel free to check it out if you are interested in additional information on what I've experienced over there multiple times now. FYI, FYI - this is my honest review and opinion, I do not work for nor do I have any reasoning to post this info other than sharing my actual experience with people community. Thanks

Great service! Shantel at the front desk helped me with everything and made moving in a breeze! Would totally recommend to anyone.

The management is wonderful here. They're always ready to assist me whatever I need help with. 5 stars 4 sure!

Shantel was great! She made the process extremely simple and easy. Glad I chose Security Self Storage.

I've kept my stuff here for several years now, and I have been treated with respect and fairness and definitely recommend this location. You guys rock! Except for some awful woman who was filling in for Chantelle, never had any issues at all til her. So glad you are back Chantelle.

24-hour access is the reason I chose this place the staff tends to leave you alone as long as you are actually doing something at your storage and not trying to camp

Shantel did a wonderful job showing me around the property and helping me get into my unit.

Shantel was on top of it big time. She even knew who I was before I told her my name when I got there! Had a few options for me to check out just in case I changed my mind and we were done with everything within 15 minutes. I've had sons unfortunate run in's with a couple of storage facilities this year thus far but I think I see myself getting comfortable here and that's exactly what I needed for my life and my business. A breath of fresh air, that's the best way to describe my experience today. Thanks guys

Shantel was so efficient, full of knowledge, incredibly helpful and so dang nice! Great process, place & location! (Oh btw, price is great too!). Thks!

Shantel is a wonderful person and a great general manager she makes me feel I can achieve anything she's spectacular cone on down.

I worked with Shantel today to get my new unit and I am so happy with the service! She was friendly and professional and answered all my questions with great ease. Very clean and organized place.

What a wonderful experience! Shantel, a receptionist will place a hope in your heart. As we all know, we seek the self storage to skip the reality of homelessness, or temporary relieve from annoying roommates! Or a shelter for a long summer vacation or whatever you are looking for, the hope is right here, Shantel! Shantel. Lately, I realised she is GM at this location. She will welcome you with a real smile and spread her arm widely to accommodate your need.

Shantel is super legit. Her amazing customer service is enough to keep me completely loyal to security self-storage. I will stay with them as long as she's employed there. She should be given a raise.