To schedule delivery of your stored items, login to your account and select "Order/Appt Management" under settings. If scheduling an appointment within 72 hours please email brss@studentagencies.com (rush fees may apply). With almost 30 years of experience as Cornell's Preferred vendor, the professional team at Big Red Shipping & Storage is committed to providing excellent customer service, convenience, and consistency to Cornell students and the greater Ithaca area!Buy boxes and tape online - We can deliver supplies or you can collect free boxes at on-campus distribution centers.
Services
We are committed to providing high-quality and convenient shipping and storage services to the Cornell student body and greater Ithaca community. You can trust Big Red Shipping & Storage to provide premium service. We've loyally served over 20,000+ contracts as Cornell University's Preferred Shipping and Storage Provider.
Buy boxes and tape online - with delivery to your room, or pick them up from on-campus distribution centers (free boxes from the tents with storage appointment). Pack your items, and we will pick them up during your scheduled appointment time for storage. Don't have time to pack for yourself? We can help!
Reviews (10)
Tiffany Guo
Sep 16, 2021
As many of the other reviews have said, the staff at BRSS are unprofessional and irresponsible. When I moved into my dorm, I found four large packages, which did not belong to me. I contacted the student whose name was on the packages, and we both reached out to BRSS to figure out why her packages were delivered to my dorm. In this situation, it should be the company's responsibility to fix their mistake by getting the packages to the right customer. However, after more than a week of constantly trying to contact BRSS and even going to speak with them in person, they did not even try to offer any solutions.
We ended up moving four large, heavy packages by ourselves all the way across campus. If I hadn't contacted her, maybe she would never have gotten her packages back. It is already quite unthinkable that this kind of mistake would happen, but their company's lack of organization and communication, as well as their inability to problem-solve, became extremely evident. Use RBSS at your own risk, because if you run into any problems, they may never get solved.
We ended up moving four large, heavy packages by ourselves all the way across campus. If I hadn't contacted her, maybe she would never have gotten her packages back. It is already quite unthinkable that this kind of mistake would happen, but their company's lack of organization and communication, as well as their inability to problem-solve, became extremely evident. Use RBSS at your own risk, because if you run into any problems, they may never get solved.
Hatch Hatchet
Aug 16, 2021
They said my package was going to be on campus with mailing services before arrival but it wasn't. I reached out to them and they emailed some time slots they can drop it off so I responded back with a time slot that works for me. The package was not delivered and I received no communication from them since I scheduled an appointment time. I sent them an email after the 1-3 time slot to make sure they were indeed on their way and never received an email or a call explaining why they never showed up.
I sent some follow up emails softly saying I haven't received my package and what the next steps are and they have completely ghosted me. They also haven't picked up any of the times I have called. If the ghosting continues and my package does not get delivered, I will be filing a claim with the local claims court. Will never use this service again.
I sent some follow up emails softly saying I haven't received my package and what the next steps are and they have completely ghosted me. They also haven't picked up any of the times I have called. If the ghosting continues and my package does not get delivered, I will be filing a claim with the local claims court. Will never use this service again.
Sunghoon Kim
Aug 09, 2021
I had a terrible experience with BRSS this summer. I made an appointment with BRSS for summer storage, and of course made sure to confirm with them a couple of times in advance. They were supposed to pick up my items the day before my move-out, but they didn't show up - obviously without any notification. This happened on Friday, and they never reached out to me until the next Monday.
No response during the weekend, and even then it was a very short email saying sorry, again without any mention of responsibility or compensation. I understand that accidents can happen and things might go out of hand; they should have at least contacted me or, maybe, answered my calls. Manner education is in dire need. Oh wait, not even that, simple common sense should do the job.
I would like to give a round of applause to BRSS for their abominably irresponsible and unprofessional service. I am left without words to think that this is one of the major storage services for Cornell community. In case any of you are looking for a storage service that's actually doing their job, I don't even mean to say excel at it, I'd thousand times recommend Uncle Marty's over BRSS. They kindly helpd me despite the sudden call of help; which wouldn't have needed to happen in the first place lest someone did what they were supposed to.
No response during the weekend, and even then it was a very short email saying sorry, again without any mention of responsibility or compensation. I understand that accidents can happen and things might go out of hand; they should have at least contacted me or, maybe, answered my calls. Manner education is in dire need. Oh wait, not even that, simple common sense should do the job.
I would like to give a round of applause to BRSS for their abominably irresponsible and unprofessional service. I am left without words to think that this is one of the major storage services for Cornell community. In case any of you are looking for a storage service that's actually doing their job, I don't even mean to say excel at it, I'd thousand times recommend Uncle Marty's over BRSS. They kindly helpd me despite the sudden call of help; which wouldn't have needed to happen in the first place lest someone did what they were supposed to.
Divya Maheshwari
Jun 10, 2021
Richard Lee
Jan 17, 2021
Carolyn Sanderson
May 09, 2019
My son is a freshman this year and I reached out to Big Red Shipping. I called several times for info and a nice employee took the time to explain everything to me and help me navigate through the process. I was of course nervous with spending so much on items for college but they came highly recommended so figured I would give them a try. I labeled everything EXACTLY as I was told and it was delivered and waiting upon on our arrival this year. Made it a smooth transition for us in a very hectic time. Definitely happy with their service and I do recommend.
Nicholas M.
Mar 28, 2019
Big Red Shipping and Storage was incredibly understanding and accommodating of my unique and highly specific storage needs. When I arrived back in Ithaca, fresh off an exciting summer in Australia, they returned my boxes within 2 hours of me calling their office 15 times. The managers (Max and Claire in particular) were polite, communicative, and efficacious in responding to my storage needs.
I was thoroughly impressed by their service, especially considering that the company is entirely run by full time students (who have class and other obligations on campus just like me!). Even when I did not schedule an appointment correctly on time, failed to answer my phone when a field representative called, and scheduled an appointment within the 48 hour blocking period, Max and Claire went above and beyond to return my things and placate by beating heart.
Even better, my fragile items, which I had packed rather hastily and without proper wrapping, were all intact and unbroken, a true testament to their attention to detail and delicate handling of all boxes. In the future I will continue to use Big Red - a Student Run, Student Led organization that supports the Cornell community and provides an invaluable service to Cornell Students.
I would urge fellow reviewers (positive or negative experience) to do the same. In my opinion 99% of the time Big Red will exceed your expectations for a storage company - however the rather mundane nature of storage means that only the most jilted customers will write reviews, leading to the misleading perception that this is not an incredible and well organized operation.
I was thoroughly impressed by their service, especially considering that the company is entirely run by full time students (who have class and other obligations on campus just like me!). Even when I did not schedule an appointment correctly on time, failed to answer my phone when a field representative called, and scheduled an appointment within the 48 hour blocking period, Max and Claire went above and beyond to return my things and placate by beating heart.
Even better, my fragile items, which I had packed rather hastily and without proper wrapping, were all intact and unbroken, a true testament to their attention to detail and delicate handling of all boxes. In the future I will continue to use Big Red - a Student Run, Student Led organization that supports the Cornell community and provides an invaluable service to Cornell Students.
I would urge fellow reviewers (positive or negative experience) to do the same. In my opinion 99% of the time Big Red will exceed your expectations for a storage company - however the rather mundane nature of storage means that only the most jilted customers will write reviews, leading to the misleading perception that this is not an incredible and well organized operation.
T. Guerra
Jan 24, 2019
So far our first impression of this company has been noted as unreliable, unorganized, and zero customer service training. A student/Manager displayed a lack of service excellence by telling my daughter that they have been busy fulfilling new orders and CANNOT deliver the missed order. Even if this is fact, this is not an example of what is said to frustrated customers!
Other employees complained that there is "nothing they can do" due to lack of communication between warehouse and office personnel. Again, not the correct response to an already frustrated customer! My daughter is a freshman this year who attended a summer program at Cornell which ended 1 week before move-in. Her summer program recommended Big Red Shipping & Storage to store her dorm room essentials until move-in.
My daughter received email confirmation for delivery on Saturday of move-in weekend. As of this TUESDAY evening, NO DELIVERY, only empty promises. My daughter has been given the run-around everyday since Saturday by every employee there on phone and in person. How can this level of service become a "preferred vendor" at Cornell? So sad that I must get involved because my student has already started Orientation and soon classes! Unacceptable treatment of our Cornellians.
Other employees complained that there is "nothing they can do" due to lack of communication between warehouse and office personnel. Again, not the correct response to an already frustrated customer! My daughter is a freshman this year who attended a summer program at Cornell which ended 1 week before move-in. Her summer program recommended Big Red Shipping & Storage to store her dorm room essentials until move-in.
My daughter received email confirmation for delivery on Saturday of move-in weekend. As of this TUESDAY evening, NO DELIVERY, only empty promises. My daughter has been given the run-around everyday since Saturday by every employee there on phone and in person. How can this level of service become a "preferred vendor" at Cornell? So sad that I must get involved because my student has already started Orientation and soon classes! Unacceptable treatment of our Cornellians.
Alice Pham
Jun 07, 2018
I recently booked an appointment with Big Red Shipping to pick-up my items on Monday for a Wednesday pick-up. No reply to my online appointment or my phone calls so I went to them in person. Gave two numbers, mine and my roommates, and address. Missed my appointment with no call or email and wasted two hours of my roommate's time. Tried to re-book to a Saturday pick-up (in the email, took no responsibility for the missed appointment, said it was likely my fault and I probably put the wrong phone number. when I put down two phone numbers and my email and none were contacted) and appointment was confirmed. Again, no-show. Emailed them to cancel my appointment with them and received no reply.
No email to apologize for the incident or anything. Very rude communication from beginning to end. Went with Storage Squad and had a 10x better experience. Showed-up 10 minutes early, sent texts/emails before they came, very responsive. Used to love using BRS and experienced great service in the past, but will never use it again.
No email to apologize for the incident or anything. Very rude communication from beginning to end. Went with Storage Squad and had a 10x better experience. Showed-up 10 minutes early, sent texts/emails before they came, very responsive. Used to love using BRS and experienced great service in the past, but will never use it again.
Nathan Alexander
Jun 17, 2013
I had a pretty good experience with this company. I graduated last year and decided last minute that I would need to store half my things from my apartment over the summer. I was able to make an account on their website pretty easily and schedule a pickup appointment for the following day. Appointments are scheduled in 2-hour intervals, so you might have to be patient as they could possibly arrive toward the end of that interval as they did with me.
The rates are a definitely a little on the higher end, however I personally think they made up for it with their convenient service and reliability. I say they are reliable because I didn't know if they would be able to ship my things on time out to my new residence in the city. However, after telling them that exact date I wanted my things delivered on, they were able to send me a tracking number for the shipment the very next day. Fortunately, everything did come in one piece, which I was grateful for after seeing that picture of the crushed box on this review page. Overall, despite their higher rates, I found their service to be more than satisfactory. So, if you need a place to store your things and you can spare the money I would, without a doubt, recommend this company.
The rates are a definitely a little on the higher end, however I personally think they made up for it with their convenient service and reliability. I say they are reliable because I didn't know if they would be able to ship my things on time out to my new residence in the city. However, after telling them that exact date I wanted my things delivered on, they were able to send me a tracking number for the shipment the very next day. Fortunately, everything did come in one piece, which I was grateful for after seeing that picture of the crushed box on this review page. Overall, despite their higher rates, I found their service to be more than satisfactory. So, if you need a place to store your things and you can spare the money I would, without a doubt, recommend this company.
