Shepards

Wow! Started out really good but that is only if your entire load of the semi is HIGH VALUE ITEMS. Definitely NOT ORGANIZED ENOUGH TO GET 3rd PARTY TO HANDLE WASHING MACHINE WHICH THEY MAKE YOU PAY FOR THEN HAVE MOVERS DO AND BREAK THE SHUT OF TO THE WASHER AND FLOOD YOUR HOME. STILL NO FOLLOW UP ON IT AND THE MOVE IS DONE ON THEIR END. THE INVENTORY LIST WAS DONE TERRIBLE THE TEAM IN THE NEW STATE WAS SO DISSATISFIED TOO. SOFA - HAVE MULTIPLE DIFFERENT COLORS ONES BUT ALL WERE SOFA! THIS WAS DONE ON EVERYTHING! THEN THE PACK JOB AFTER THEIR LUNCH WAS A JOKE EVERYTHING IS BROKEN - NEXT BATTLE GETTING IT REPLACED BECAUSE IT IS TOO DAMAGED! UNREAL! WASTE OF YOUR MONEY HERE AND YOUR TIME. MY HUSBAND HELPED THE MOVERS TOO - HE WORKED SIDE BY SIDE ALL DAY WITH THEM. ZERO APPRECIATION FOR THE ASSIST. ZERO FOLLOW UP! THIS IS A MAYFLOWER COMPANY. THE NEW STATE WAS UNITED VAN LINES - SO MUCH BETTER! THANKS MELISSA FOR YOUR LACK OF OVERSIGHT. LET'S NOW DISCUSS ALL THE DAMAGED ITEMS AND FURNITURE STILL NO RESOLUTION-CLAIMS DEPARTMENT JUST AS DISAPPOINTING AS THE MOVE DO NOT USE THEM

Super nice people. Quick unloading Only took about 30-40 min for the whole truck load. They were friendly. Came outside to my truck to tell me they finished. They have enough room for backup drivers when u enter just go left and proceed to building 14 for delivery.

Had called Shepards to get a quote for our upcoming move. Was hopeful of using a local company. The initial call I had was very good going through the contents of the house, suggestions etc. I was told I would get a quote by the following week. After a week I contacted them and was told I would have a quote by end of day. After a few more attempts over the next several days I gave up. Never did receive a quote and went with another company which has been extremely responsive.

Our family will be forever grateful to Shepard's Inc. We were recently faced with the complex challenge of consolidating an estate--a sizable household of furniture, kitchen goods, books, clothing, everything!--and distributing inherited items to several far-flung destinations (California, Georgia, and Arizona). All while navigating the complications imposed by Covid. Shepard's transformed a daunting task into a smooth and efficient operation.

Their professionalism is impeccable, and their kind attention and personal touch a truly rare find. To say that we were in safe and capable hands is understating it. We could not have done it without them!

I recently coordinated a clothing fundraiser at my organization and reached out to Shepard's to see if they'd be willing to help us out. Upon calling, I was warmly received by Dave and put in contact with Stephanie who stayed in touch with me over the duration of the project (about 3 months). Shepard's worked with us to coordinate a pick-up and drop-off within the time frame we needed and even had their driver assist our staff with loading and unloading.

He was incredibly professional and went above & beyond to ensure that we stayed on target with our drop-off time. Not to mention doing all this in the sweltering heat! We wouldn't have been able to go through with the fundraiser if it hadn't been for their generosity. As someone who grew up in Bethel, works in Danbury, and now resides in Brookfield, it makes me feel good to know that our community fully supports one another. I would highly recommend them for any of your moving or storage needs!

The Warmup Team would like to thank ALL at Shepard's for the EXCEPTIONAL service provided during COVID-19. David and Cherie most certainly have gone above their promise from the beginning in providing excellent service. Nicole and Michelle have always gone that extra step and now are going extra miles to meet our needs during this changing and unknown time. Bert and Ryan thanks for making my trips a pleasure! Stay safe and keep up the GREAT JOB! THE WARMUP TEAM

I've hired Art and his team three tImes in the last year for some very tricky moves. They provide a fantastic and reliable service. Great problem solvers, they always find a way to get it done fast, safely and damage free. I highly recommend these moving professionals for any job, big or small.

Shepard's is an outstanding moving company. My move date changed multiple times and at the last minute. Linda accommodated me every time and with a smile. On the actual day, the movers were on time, courteous, and professional. My furniture was wrapped so well and handled so carefully that nothing even came close to breaking. Costs were reasonable and transparent. Highly recommend!

Very easy to deal with. Was able to plan everything around my schedule. Movers were friendly and professional.

Shepard's staff guided me through a stressful cross country move with great customer service, professional service and on time and on budget delivery. They guided me through each step of the process and made moving as easy as it could be. From John's on target estimate to Cindy's office follow up to my driver Don's sunny personality helping me through moving and unloading day, just had a great experience with everyone from beginning to end. I highly recommend!

Outside the misscommunication we experienced before singing contract we would like you to know that the whole moving process was EXCEPTIONALLY good. All teams did an outstanding job and made the whole process very smooth. Loading team performed a great and super fast job at Danbury, the driver kept us posted as needed and arrived right on time. Uloading team did a wonderful job as well.

Not as fast as loading but considering they were just 2 (+ the driver) vs 5 at origin the it was still great. Only bumps we experienced during the process were: 1. Some miscommunication on the pre hire process which make the deal almost to fall apart. 2. During loading process some of the crew member left boxes on wet floor outside. Eddie, the supervisor took care of that and no damages occured so it ended up not being a big deal. 3.

At unloading process, the day bed was not assembled properly. I had to re assemble it my self later. Again, thist was not a big deal. 4. At unloading process crew member left foot prints on the stairs carpet. The look to be removable by professional cleaning service only. Other than that, all of our stuff arrived in perfect conditions except for one very cheap coffee mug and one small glass vase which is equal no nothing. We are very pleased we made business with you and you can be sure that we will recommend Mayflower to anyone else who may needs it.

From the estimator, to the crew chief, to the driver, to the crew, a big Thank You all for an effortless, stress free move. All our furniture, china and possessions arrived well packaged and intact. Very satisfied with Mayflower at both ends of the move.

Our intrastate move was easy thanks to Shepard's. Tom did a great job with the estimate. We did the packing ourselves but they were so efficient loading and had our truck at our destination exactly when they said they would. They driver was the best and he and the destination moving crew was also very efficient. They took care to unload things exactly where we wanted them. I would definitely recommend Shepardss!

AVOID THIS MOVING COMPANY AT ALL COSTS. The moving services are good, but their quoting practices are remarkably questionable. I was quoted one price and served another. If you do decide to use them, be sure to GET YOUR QUOTE IN WRITING at the beginning of your quote process and be sure to MATCH IT TO THE PRICE YOU GET ON THE DAY OF DELIVERY. I was charged over $130 more than the quoted price.

They also overstated the labor and took 20 extra minutes than I did to drive the same distance, at the same time, on the same road on the same day. I disputed the charge, but they had my signature. Naturally their CFO, David Albin did not return my call (after stating verbally that he would investigate and call me back). Go elsewhere if you can!