1 Irvine Movers - Budget Van Lines

Avoid the spam company. I saw them originally on a Facebook Ad. I was potentially relocating for work and thought I'd see what an estimate might be. Their form implies they will email you a quote - they will not. They will email you to call them for a quote. I have been inundated with emails, calls, and texts ever since from dozens of moving companies. They sell your info and don't look back. I am drowning in spam now.

Moved cross country, they wanted a 250$ nonrefundable deposit before they would do anything. Once paid they asked for pickup up and drop-off location pictures. Sent them everything all is well, then two days before the trailer is delivered they said the drop off location is unsuitable. I send them a different location with better parking. By this time I've already driven to the location and they've picked up my stuff in trailer.

They call me again and say drop off location is unsuitable and that they are taking my stuff to a terminal 2hrs away from the drop-off location. I send pics of a different location for drop off that has a history of having big trucks dilever to, do all the work in getting permission to park the trailer there. And they say its still unsuitable. I am pretty sure they where just trying to save a few bucks by not delivering it the whole way because there was absolutely nothing wrong with the drop locations.

Now I have to rent another trailer and drive two hrs to the terminal to unload, reload, transport and unload it all again. Tried dealing with mangers who where extremely rude and less than useless. On top of all of this they still charged me the full amount for the delivery dispite being two hours closer to the original pickup location. All in all very unsatisfied with the staff at budget van lines. Would NOT recommend.

I decided to cancel the day after because of the pressure to put down an initial deposit. I wish I really hadn't talked to then at all because they force you to pay through Zelle, which can not be easily disputed by your bank. I thankfully have everything in writing, but have not been refunded for the initial down payment for about a month now. This is definitely a scam and I'll be suing soon. Update: I was able to get my money refunded, but only after an entire month and threatening to sue.

Whatever you do, do not give them your phone number! It says they will email you a quote if you fill out your info. I was looking for a general idea of what it would cost to move. Against my better judgement I gave them my phone number and verified it. I have received probably 20+ calls from all sorts of moving companies. I never got a "quote". I think they are lead generator for other businesses. The spam is unreal. Run!

I used their online website to get a quote. Guess what? you cannot get a quote online, as their website states that you can. They say a "representative" will call you. Guess what? NO ONE FROM Budget calls you, but 100's of other companies call you. Companies you've never heard of before. Not only moving companies, but insurance, and companies that you didn't need or want to talk with.

Budget sells your information immediately and you can expect 10-20 calls within the first 10 minutes after giving your phone and email online. DON'T DO IT! Very unethical business. I will NEVER use Budget Van Lines.

One star is generous for this company. I would give it a negative if that's an option. Do not use them. They hire an actual moving and storage company, LD which is another company you need to avoid, to do the job. They make a lot of promises like be with you every step of the way of your move but they disappear as soon as they get your money. They're like a used car salesman, by the name of Selvin, who will pressure you to make a decision right away and take advantage of your stressful situation.

They gave me a quote of $7k for my move from San Diego to New Jersey that turned into $11k. There were hidden fees, charges and adjustments that were not explained. Sampel, the dispatcher was unreliable and a liar. Their customer service by the name of Ronald is a joke who never followed-up and just disappeared. It was a nightmare from the beginning.

If you want to be lied to, aggravated, and pay be forced to pay double then go ahead use them. On top of that, I'm missing a box and a few of my belongings were broken. Moving forward, I'm looking at making a complaint to the better business bureau so this doesn't happen to anybody else

Amalia was our rep and she was fantastic! This was our first long distance move and we were very nervous. She calmed our nerves and walked us through it all. They were very honest from the start that they were a broker and not the movers. She gave us excellent advice and great service! The movers we were partnered with were SSM Movers.they were super fantastic too! Thank you!

Budget Van Lines operates as a moving broker. They arrange long distance moves for a booking fee. While they claim that they will assist with any issues, they abandon you as soon as the pickup is complete. Epic failure in communicating with the movers they brokered. A failure to fully vet the movers they brokered. I was extorted at both the pickup and drop off and Budget abandoned their so called agreement to stay involved. James Beck is a fraud and refuses to answer emails and phone calls as does customer service.

The moving company that they selected for me had a horrible online reputation and when asked about it, I was told they did good work for them. James toured Budgets reputation, but it doesn't matter because they end up being simply the booker and claim no responsibility after the fact. It took over three hours to get the amended contracts to the movers.

They refused to load the truck during this period creating much stress. James walked away and has ignored all attempts at communication. The moving company stole over 11k worth of goods and refuse to communicate as well. They contracted with some no name driver to deliver my goods who refused to provide name, business name, or DOT number. He extorted money for a shuttle which I already paid for in the original agreement and stated my items would be placed in storage if I didn't pay his demanded amount.

He also didn't have an accounting of my total box count, refused to stay while I verified that my items had all arrived. 14 boxes were unaccounted for and none of the movers involved will communicate regarding this or where my goods might have gone which tells me that the items were stolen. It was the shrinkwrapped bins that were taken, this is not coinincidence. DO NOT TRUST BUDGET VAN LINES under any circumstances. They abandon you at the first opportunity. I would give zero stars if I could.

DO NOT USE THIS COMPANY! Overcharged amount of space used among so many other things. While they have all your stuff they require new documentation to get your things delivered and overcharge.

DO NOT USE this company. Too many things to list in detail. Not honest. Wrong in most information they give over the phone. Truck was late in drop off at old place. So many phone calls and emails, all frustrating. Our stuff has been at final terminal a week or so some of the interactions have stated while others give different answers. They continue to not schedule the truck to be delivered to our house. DO NOT USE THIS COMPANY!

Critical: Professionalism, Quality Beware that requesting a quote through this company with SPAM YOUR PHONE AND EMAIL! They are a moving broker and not a moving company. Highly regretting my decision to get a quote from here as I am getting nonstop unwanted calls.

Critical: Professionalism, Quality, Responsiveness, Value My friend used them. Everything was broken. Jewelry box opened and all jewelry stolen. 2weeks late. Put in storage which she was not told about and was charged an extra 1000 dollars or they would not unload Truck. Do not use them

Critical: Professionalism, Quality, Responsiveness, Value Horrible, do not use this company! So many issues, they contact other moving companies that are horrible. 3 weeks later none of my items, over charged me. Can't get the moving company on the phone. Won't refund you for their horrible services. Save your time and money, worst service I have ever used for moving.

They never disclosed that they were not a moving company, they hire out. We did not receive all of our stuff, they held it hostage & charged us more after they picked our stuff up. The people who delivered our belongings spoke very little to no English. Boxes marked books were on top of boxes marked fragile. Had a lot of broken items. I only have few photos left, deleted most of them.

They would promise a delivery date and we would fly out to the house then they would not show. It turned out to be more costly than we ever expected or thought! We did receive a call from an agent from Texas asking us questions about the company, told us they had arrested the owner and the others were under investigation. The office they had in Texas didn't exist they were out of Florida.

The agent informed us he was forwarding all the information he had gathered from us and over 25 others to Florida. He said unfortunately they will eventually move to another location and change up their name. Please beware of this company! Especially Paula! If that was her real name!

WARNING - this company is a broker, NOT a moving company. Their DOT doesn't matter because they don't move your stuff. They get someone else to move it and you have no way to know if the company moving your stuff is good or bad. They also tell you that the moving company allows debit cards, but then the moving company charges extra because they wanted cash. SHADY

The company is very responsive, but the deposit is a scam they just take your money. They also outsource all of their movers and have no control of how your belongings are treated. Thank you to Belkis who helped me when the moving company Jacob and Sons Moving and Storage provided horrible service and was late almost 2 weeks for delivery when items were supposed to arrive 1-7 days after pickup. Customer service is somewhat helpful, but the overall process is a scam.

This is a broker and not a moving company. They charge you a fee for offering you a low bid, then they look for a moving company for you, but they did not include all my belongings in my bid. The truck company that showed up (a week late, after the first company's truck broke down), almost did not have room in their truck for my belongings and charged me $2000 more than the contract set up by Budget.

I had asked Budget several times where all my boxes (kitchen, wardrobe) were included in the initial estimate, but it was hard to get answers or even get a hold of Budget customer service throughout the process. I would not recommend them.

These supposed moving specialists basically promise a professional and stress free moving service but nothing could be further from the truth. Original quote was doubled upon "quality follow up" prior to movers arrival. Job was given to Moving Mainia. First they missed not one but 3 four hour windows of arrival. Then immediately stated it was underbid and raised the price. The list from there is long and horrific so take my word and attached pictures and stay away from this service.