Star Moving & Storage

Had a driver that was running behind. Called them and they stayed there till he got there to deliver. Thank you

Great place for all of your moving and storage needs. The office staff are wonderfully and the workers are top notch. Very professional and know what they are doing. They come prepared to do the job.

I don't even feel as though they deserve this one star. I was supposed to receive my mattress yesterday. The movers arrived yesterday and said they'd be right back with my mattress and then left without coming back inside. They called me to say that it wouldn't fit and that they had already gone on to a new town. When I called the company to resolve this problem on the phone the woman I spoke to was rude and told me I still wouldn't be getting my mattress until tomorrow. Extremely frustrating.

After reading some of the reviews. I was REALLY worried about getting my delivery. I purchased a mattress set from Sam's Club and this company was the one they contracted with to deliver. Based on the reviews, I would have never chosen Star Moving. The service I got is worthy of the five stars. There were two delivery men who were in and out of my house in less than ten minutes. They removed the old mattress set and all the packaging materials for the new mattress set. Very impressed with their professionalism and speed.

I wish I could give these people a negative star rating! They were supposed to deliver my mattresses from Sam's Club between 12-4pm. They called me to say they were already in route at 11:08 and would be there around 11:45 and for me to return the call to confirm. I did not receive this call until 11:50 and when I returned the call to explain that I wasn't going to be able to be there before 12, the driver stated that the delivery had already been made.

They entered my home and delivered mattresses with no one BUT MINORS IN MY HOME! When I called the company to complain, they said the driver stated there was an adult on premises. I asked who signed for the delivery and confirmed that it was a MINOR. A MINOR! Now I'm left waiting to have someone call me back to come pick up the mattresses they were supposed to take when they delivered.

I have had good and bad experiences with this company. I waited for a delivery last night that was supposed to come between 4-6 and they just never showed up. There is one gentleman in the office who should never talk to customers because he is so rude and they have damaged some of my furniture. I have at times had everything go very smoothly and been pleased. I think they just have a few bad employees.

One star is being generous! Absolutely the worst customer service I've ever experienced. I've been waiting for this order for a month. They only deliver to this area at certain times. The driver called at 9:54 and said he would be to my house in 45 minutes, I said I would meet him there. I pulled in at 10:29 as they were pulling away. I immediately try to call him and he wouldn't answer.

I tried twice, no answer. I then called the number on my order. She said the driver was already 20 minutes away. I know he wasn't because I just watched him pull away. She said he could not come back. I asked to speak to a manager who was absolutely the rudest person I've ever talked to, blamed this on me. Insinuated I was the one lying and said they would not come back today! Terrible customer service!

Great service from start to finish. This company did a white glove delivery and set up for a furniture order from Costco. The delivery was done on time as promised. Delivery guys were very polite and efficient.

Star Home Delivery supposed deliver mattress from Costco. Was problem with driveway so we're supposed call me to reschedule next business day early. By 10:30 no one called. I called them and the rudest person I've ever dealt with in phone, Ian, abusively started in on me about Costco. I'm 67 and have NEVER dealt with such an aggressively rude person regarding any kind of customer service! Would NEVER deal with this company for anything!

We just wanted to say how pleased we were with the outstanding job your crew did on our moving day! They were such hard working, respectful and STRONG group of men I have ever met. They went above and beyond to make sure they had everything the way we wanted it before they left. We have never moved an entire house before but when the time comes again for us or anyone else. you will be my #1 recommendation!