Ayer Moving & Storage

The movers packed our storage pod so badly there was so much space in the middle we couldn't use and when I called to tell them they sent someone to check it which was fine and he agreed it needed to be repacked. They came earlier than they said and we weren't here we rescheduled and again they came earlier than they said and he wasn't going to fix what they badly did so my husband told them to leave.

I wouldn't recommend them to anyone! They don't know how to pack for a company that supposedly does this for a living. And they don't stand by their word! Poor, poor service!

Given the fact I can't respond via comment I will respond here, here is a big fuck you Karen, it's easy to play stupid when you're behind a computer. no one would make up a scenario that hateful if it didn't happen. it's okay though, there is a special place for people like you.

Great experience working with Ayer moving and storage. The team was on time and went out of their way to help my mother move some furniture. This was a fair price. I would definitely call them again!

The movers showed up on time and ready to work. They diligently completed the move without any breaks going over and beyond what was asked of them originally in order to help us out. Timely, friendly, professional and efficient. Can't thank you all enough for coming to our rescue at the last second!

Very happy with my experience contracting Ayer Moving and Storage. The movers William and Tyler were Professional, Respectful, Friendly and quick. They come highly recommended and would definitely make a point of requesting them with any future moves. Moving can be stressful but they made it easy. Thank you for providing me with outstanding service!

The movers were very helpful. They quickly and efficiently moved our belongings and were accommodating in placing items in their final spots.

Really glad I chose Ayer Moving & Storage for my second move in the past year. After renting for almost my entire life, I finally bought a house 1-1/2 hours away from my past location. What a relief to see one of the same movers from last year again this year-the first time I have ever seen continuity in moving. The guys were professional, ultra-efficient and delivered everything ahead of schedule without the slightest dent or scratch.

This included hand-painted plates that are a family heirloom, handed back to me immediately by the supervising mover when we arrived. The new home is my forever home, but if someone in my family near Boston needs movers in the future, I will definitely refer them to this company for the outstanding work of its crew members!

I'm Ten and Dan Peterson. We used your service on Thursday 12 August. We are so happy with this moving company. The price is underestimate which is make us so happy. Team that you sent to us today was AWSOME, super nice. I feel bad for them to work on the hottest day. We bought them a brunch of water and cooler also lunch. Those kids are great for doing this job.

Thank to Allyson (i'm not sure about her name) I talked to her on the phone first-time I can feel she is really nice lady that why we choose your company. Thank you so much again.

We had to move my parents into assisted living on short notice (less than a week). Karen was able to adjust the schedule to get us a crew. They were the most efficient and friendly moving crew I have ever had. The estimate was for 4 hours, buy they finished in 2.5. That saved us over $250. They were very respectful towards my 90++ year old parents and their furniture. This is a great company to work with.

We just moved from Massachusetts to Wisconsin and Ayer Moving and Storage did a great job. Karen, Evelyn and Phil were great to work with. The quote given was spot on and was 2,000 pounds less than other quotes from two national companies.

We were a little anxious over the move, but Karen was very nice to deal with. As the owner, she always returned our calls/emails promptly and answered our questions. The office staff were pleasant to deal with and our three movers were outstanding. The movers, with William as the leader, showed up on time, started working right away and took the steps necessary to make sure our furniture was well cared for. Very happy.

I recently needed some furniture in my house moved from downstairs to the upstairs in my house. I called Ayer Moving and Storage and right from the first phone call to the work being done my experience could not have been any easier. The movers were professional and very polite. I also spoke with the owner Karen and she kept me up to date with all the specifics that needed to take place. I would highly recommend Ayer Moving and Storage to anyone interested in such a move. Very affordable pricing and very professional company! I could not be any happier!

Quote given was way lower than final price to move less than 20 items. Movers were pleasant but slow.

Horrible Awful, awful, awful experience. If you use them, GET THE INSURANCE. We moved out of state from Massachusetts last month. We were quoted 4 movers and 8 hours, they came in 2 shifts and each time had 3 movers, 1 was only responsible for logging and labeling so we really only had 2 movers. It obviously took well over 8 hours total. That's not the worst part.

When our truck arrived to Kansas City, they opened the door and there were boxes and furniture just thrown about, not just move related shuffling but everything was everywhere. We had damages to almost every piece of wood furniture, scratches, chipped edges, broken knobs, and even pierced holes in 1 piece. Most of the pieces of furniture are antiques so some are irreplaceable and others have sentimental value. Things that were wrapped in blankets when they were packed, drives without the blankets which means they literally took the protective pads off at some point for God knows why.

In addition, we are missing about 35 boxes as well. I've called Phil (owner) and got an email from his wife who is also an employee saying to file the claim with North American Van Lines directly. Not 1 apology for the damaged furniture, lost items, and stress caused by them. We are in the claims process now and I hope that we are reimbursed accordingly, but like o said, most of the things are irreplaceable and money cannot buy a replacement. My advice, do not use Ayer Moving and Storage if you like your household items as is

I highly recommend Ayer moving and storage. This has been the best experience that I have had moving. Their crew was courteous, professional and responsive. In a situation where closing day took place during a major snow storm I appreciated the flexibility and support. My experience far exceeded my expectations

Pros: nice guys moving your stuff Cons: even with a "video survey" where they go through your entire house with all your stuff they low ball you on their estimate to get your business. Then you're stuck with them and whatever they charge you they charge you. We asked for an estimate for them to PACK our entire house, store then move our belongings.

We ended up packing 90% of our belongings before they got there. We were quoted $5300 for EVERYTHING and still paid $5100 after they barely packed anything! They charged us for an extra truck they somehow didn't realize they needed after the video survey. They also broke a lot of our things. So we can pay $250 deductible on top of the $250 policy to replace our daughter's crib, her stroller etc.

Also had my husband sign something saying they worked until 330 and then crossed it out and said 4. not to mention one of the movers napping during the move in day. There was a $90 mileage charge for moving our things from storage to our new house (less than 3 miles). So overall even though the guys moving your stuff are very nice they'll probably break your stuff and overcharge you/under quote you

Everything seemed to be ok until the day we moved into our brand new house. Our furniture had been in storage with them for 9 months while our house was being built. The workers were pleasant enough but took no care while moving our things in. Our beautiful hardwood stairs were so scratched up from them bringing furniture upstairs. There was no care taken to avoid it.

I thought they would have put something down on the floors and railings to make sure nothing happened. Nope. I called the office immediately and sent them pictures. Someone came out to look at the damage (there were banged walls and dented furniture too) and we didn't even realize he was a 3rd party until the end of the appointment. He said he needed to know the exact materials used on the stairs to repair them.

It took months of back and forth trying to get the information. We stopped communication for a bit because of a health issue in our family. When I tried to get things going again the office said it had been too long since the incident (10 months) and they couldn't file a claim. I argued that it was 10 months since the damage but not 10 months since we were trying to get it repaired. Bottom line they sent us a check for $100. TO REPAIR AND REFINISH HARDWOOD STAIRS!?! That barely covers the materials. RUN don't walk away from this company

Zero stars in not an option, sadly. DM me for more information. Go to a top tier firm like Gentle Giant, whom I have had terrific experiences with. Do not make the mistake I made

Just finished a 4 day move with this company. It was an utter disaster from pack day to delivery day. The crew wouldn't take a tv off the wall or move items from attic and the salesperson selling the company to me said these would not be a problem. Crew arrived without box cutters or packing materials. Some crew were day temps with no training.

My furniture was badly damaged and / or lost as a result of careless handling. The president of the company at best told me it was a busy moving week so I shouldn't expect much and at worst, hung up on me when I phoned to address a concern with the crews handling of my very expensive mattress. Do yourself a favor and do not hire this moving company. There are lots of options out there so pass this company by.

Good people and helpful, experts when it comes to moving and storage

I used Ayer Moving and Storage to move my family a few months back and was very pleased with their service. I obtained quotes from a couple different moving companies, but was by far the most impressed with the initial meeting/estimate process provided by Brian from Ayer Moving. He was extremely professional, honest, not pushy and was very detailed and spot-on in his estimate process and delivery making the decision a no-brainer.

The movers were punctual, fast and efficient workers and very careful, completing the move in a timely manner without any damage or complaints of any kind. I would highly recommend these guys to anyone in the area looking for good professional moving and/or storage services!

Communication was definitely lacking. I had to contact them on a regular basis to figure out when they were picking up my stuff and when they were delivering everything. The only time they ever contacted me was to pick up my stuff a day earlier than scheduled or when I wanted a re-weigh on my shipment ( which they said they frowned upon that). Everything did make it safely to my destination. Evelyn was very helpful with all of my questions and concerns.

We contacted North American Van lines for a quote and they sent out Ayer moving and storage. The agent promised a quote that day, I received it four days later. Then proceeded to get two more revised quotes as he forgot to include certain things. Questions I asked via email would be answered only partially and felt like I had to drag things out of him to get the information I needed. Was told I needed to put down a deposit to secure my move date, and that it would be refundable.

When I receive the contract to sign it clearly stated it was nonrefundable. When I asked about this I could not a reply. Then out of the blue I received an email saying they couldn't guarantee a crew on my date and if in fact they did not have a crew available they would charge me almost $2000 more to send an alternate crew. As well, the they had provided earlier was non-binding. One of the worst customer service experiences I have a come across in a while. So many red flags going off I am so glad I did not end up signing the contract.

The absolute biggest waste of money and time EVER. DO NOT I REPEAT DO NOT RENT WITH THIS COMPANY. Their employee Pamela Lewis is an absolute f*cking horror in every essence of the word! She was a witch over the phone when we made the reservation the night before. We told her we would pick up the truck at 1130am bc we had to drive from Rhode Island and she starts calling us at 9 am saying she's waiting for us when we told her already when we would arrive! Threatening to not let us rent the truck that we needed, wasting HOURS OF OUR TIME (it is now 1pm and we are still here) and telling us that it was our fault that she had to sit at work all day and not get paid for it. Like why is her company not paying her for being at work? There's something seriously effed about this business. Stay far far far away.

If I could give them no stars, I would. Ayer moving company moved us last summer. They seemed to just throw items into boxes while packing. Due to their lack of packing & moving our things appropriately, a number of items were damaged. In submitting a claim, we were told to contact a certain individual for repairs. We have left a number of messages for this individual but when he doesn't call us back & we report it to Ayer Moving Co, they just tell us that he is the only one that can help us. At this point, we intend to call a local news station to see if their consumer assistance will help us get this resolved.

Yes, I read the reviews here before selecting Ayer Moving, but I wanted to use a local, family owned company. Pros Rates are fair. Unlike others (Gentle Giant) they charge you for the time they're working, versus getting from and to their facility. The movers work. Getting paid by the hour, there's some motivation to slack, but our team didn't. Careful.

We lost nothing, nothing was broken or damaged. Cons Not great, at least in our case, on follow up. Sales agent said he'd stop by a day or two before the move to check in, and we had to reach out to him. Also, we didn't get confirmation of the move and ended up checking in to make sure we were still scheduled.

Update 4: we have finally had a chance to unpack most items and file a claim for missing/damaged items with North American. My prized die cast airplanes were thrown into a box without any packing and are destroyed. We are missing a number of boxes, noted on the manifest, including one that had some expensive wine and all my wife's summer clothing and most of her business suits. Worst decision ever to use Ayer.

These guys are great. They work with you, provide excellent service, and really take good care of your belongings. I've moved with more than a dozen different companies over the past ten years or so, and Ayer is definitely one of the best.

I was very pleased with the Ayer Moving company and how they handled my intercontinental move. The whole process from setting up my move to having the movers pick up my stuff was a very pleasant experience. Thanks for the move!

Ayer moving and Storage packed my goods and moved them into storage on their site in two installments, before listing and before closing on my house. The packers and movers on both ends of the move were very competent and professional, and adapted well to our schedules. After a month or so in storage, the goods were loaded and delivered complete, intact and quickly into my new house. The staff were very friendly and helpful, and I would hire this company again to do my moving.

I had an excellent experience hiring Ayer Moving and Storage to move my entire office to a new location. I had great friendly service from Alicia and Karen. Thanks for helping us!

Is one star required? Why can't I reward zero stars, or.5? Spend the extra money, and use a different company! This was by far the worst move I've ever experience out of my 3 moves so far (state to state, not within the same state). The crew that came to my residence was extremely unprofessional, and shady. They worked at a very slow pace, and took frequent breaks.

The inventory they created was almost impossible to read and later came back to haunt me when I tried to file damages and claims against them. My wife is still missing a necklace and pair of ear rings which thankfully we photographed and appraised before the move, thanks to the guidance of our insurance company. The cost of the items can be replaced, but they were an anniversary present so the value is beyond their worth. I would recommend you avoid this company at all cost, you may not know it, but you'll be thanking me if you do.