Fort Knox Self Storage

This is pretty much the only storage facility I have used (off an on) for the last 15 years maybe. It's conveniently located and a clean environment.

Great place, one of the workers even helped us empty the moving truck. Love that they have a moving truck to help customers. The lady at the front desk is very helpful. Great customer service

Thieves have broken into the storage area where we park our motorhome. Twice they have stolen from us. First time was several years ago when they broke into it and stole our brand new 42 TV we had just installed. Manager at Fort Knox assured us that security cameras would be installed in our area. Well, second time thieves have done something again. This time they cut the catalytic converter from our motorhome and approximately 8 others. The storage facility will do nothing. And security cameras were never installed.

I've rented here 3 times in the past ten years, this last time since February. Always had good experiences, with the employees! They have always been super nice, professional, and friendly!

Top Notch Service and reasonable prices, especially when compared to CubeSmart in Avondale!

Over the years I have rented around 5 or 6 climate controlled storage units from Fort Knox. I'm always impressed by the cleanliness of the grounds, the helpful staff, and the security of my items. The website is user friendly and if I've ever had any questions, one phone call answered my questions quickly. Unlike other places, the staff really take the time to make sure you fully understand the rental agreement, so there are no "hidden fees" later.

Any changes to schedule or billing issues are clearly posted and I always received notification beforehand in the mail. I truly feel Fort Knox is the only True climate controlled storage on the Westbank. I Highly recommend them to all of my friends and family. Keep up the great work!

My family has rented from Fort Knox on & off for many years. The staff have always been very professional in every dealing any of us has had with them. Mr. Kevin & all of his staff are knowledgeable, courteous & willing to help in any way they can. The facilities are always very clean & well maintained. I would recommend this company to anyone looking for a clean storage facilities & helpful staff. Thank you for years of excellent customer service.

I have been a customer for quite a few years paid faithfully by bank draft every month. Go to storage unit today and it is padlocked. When my husband spoke with Devon she stated they had not received my check as they are not on electronic transmittal through banks so it is sent snail mail. Now after all these years faithfully sending the check Devon states you have to understand its a business and we need to collect the money.

So now besides having my money already drafted I have to pay another monthly fee because they have not received the check by mail. Devon's response to when I asked her to hold my check to Monday because it is showing on my statement that it was paid on 11/30 was the check that I write today would be posted but the check that will be coming in the mail can be used for December's payment. Dianne would have never let this happen.

I totally understand they have all types of people that rent from them but when you look at customers statements over the last few years and see they are always on time paying at least you can give them a couple of days. Devon you totally suck and I will report this to the BBB and Consumer Affairs of the Attorney Generals Office. This is totally horrible and the worse customer service ever.

I have no control over the mail delivery of United States Post Office but I am being penalized for an isolated incident after I have been a customer for over 5+ years. Devon didn't give a rats ass about us being a loyal customer of this establishment. Now I have to wait to get into my storage unit until the mail comes with the check that was sent from the bank. Totally unacceptable.

Awesome storage place, it is so clean. I have rented at other facilities and this place is so much better. Clean neat and I always felt safe going there to get stuff out or put something in. Payment was easy as they posted it to my credit card on the same day each month. Staff is helpful and friendly and I will absolutely go back there should I have storage needs again.

I find Fort Knox employees very accommodating. The auto pay feature is a big plus in my opinion since I auto draft all my bills and I like all my bills paid on time. Devon in particular was very helpful with explaining the process and an all around nice person. She had no issues showing me the ins and outs. I fully understand that the draft may fall at different times and I may not have access at that moment but fear not I'll see my items again. I hope this helps anyone looking for a unit to try Fort Knox. Their staff is excellent.