Suncoast Moving & Storage Inc - Ft. Myers

How is this place still in business? What is wrong with Atlas Van Lines continuing their relationship with this place? The Owner/Manager, Frank, is awful to people. He will talk to you like you're trash even when you're spending thousands and moving across States. He doesn't care and for some odd reason.folks will still do business with them even after seeing some terrible Google reviews, BBB complaints, etc.

I should've done my research prior. Terrible moving experience. Problems galore. Do not use them! You will regret it. This is my consumer notice from personal experience. You're welcome.

This place is a rip off. Used them for moving through Atlas and had a terrible experience all around. The owner, Frank, will talk to you like you're a piece of garbage and is out to make money anyway he can with no regard to what is write and no responsibility for his Company and employee negligence. Just take a look at what others have said and form your own opinion.

Do your research before moving forward with a company. Don't make the same mistake that I did. Steer clear of this place. There are many choices and in 100% sure you can do better.

WOW - We had another moving company that moved our condo contents to storage - they were okay, broke a few items. Then we called SUNCOAST Moving & storage after seeing them at the storage unit moving someone else. Can't say enough about this Company. Jonte, Carlos and Jamie went beyond the call of duty. They were on Time, Courtesy and hardworking.

I can only give them a five star because I ran out of stars. Highly recommend this company for all your moving needs - Great Job - And Jamie is a not a bad singer! - L&K-D Fort Myers.

Critical: Professionalism, Responsiveness over priced, they will rob y oh and destroy your items and then they will cut you ancheck for 25.00 to cover the thousands of dollars losses you incurred. youve been warned, so Id call the many other moving and storage facilities available in the area.

They literally destroyed my things and i recieved nothing in return

I went in here for an interview. It was very disorganized. My interview was at 9am I got there at 8 55. 9:38 came and still no interview. The older lady was rude. Finally at 9:45 I left and told her I was no longer interested in interviewing

On time. Efficient. Professional. Conscientious. A very pleasant experience. Thank you!

Great Service, Timely and Professional crew. Did a great job moving us into our new house. Made the transition smooth for us. Highly Recommended.

Wow! Everything was delivered in perfect condition! They also worked hard to set a time that I would be available thank you Danial! Over a week later they called and told me Frank found a small plastic piece.it was the footing for my outdoor lounger.and they are mailing it to me! Best moving experience I've ever encountered! Thank You!

Excellent care given to our belongings, very courteous & friendly. Rene & Carlos did a great job! Kudos to them!

I have moved many times in my life, but this one was the worst. We were planning on moving from Ft. Myers, Fl to Pinehurst, NC and had two companies out for estimates. 1. Suncoast Moving & Storage and 2. Allied. We decided to go with Suncoast Moving because they came in slightly lower for storage costs. As we did not know how long the storage was needed (we had to look for a new residence), we thought to be better off with Suncoast.

Another advantage Mr. Frank Dethlefsen, the head of the company, said that we could get free insurance because we are AAA members. So all nice perks. He even said, when I asked him about wardrobes, I throw a couple in there. We received the quote from them for 8307 lbs. for an amount of $ 7,795.48. This included the first 30 days of storage. We knew the final bill would be higher, an estimated $600 per month for storage. Well, we had everything packed on April 27. April 30, everything was loaded on the truck and put in storage on April 30. An initial payment was made by me in the amount of $ 4,335.76 in May for the items they packed (I myself packed all items, except for big art work as well as the TV and furniture).

Early July I called Suncoast that we found a place and that we liked to have the move delivered on July 23. Ultimately it got delivered on July 24 because they had a load for Wake Forest, NC that needed to be delivered first. On the day of the move, while the guys were unloading the truck, I got a call from Suncoast to charge the remainder of $9,342.06 on my credit card.

This gave a total of $13,676.82. I could not believe this. I asked how this could be. They claimed we were way over the weight estimate of 8307 lbs that Frank made and it was now 11,940 lbs. They claimed we took extra stuff, which we did not. The Allied quote can attest to that because they had a weight based estimate for 10.413 lbs. At my request they sent an explanatory bill by email that day because I refused to pay the $9,342.06.

In it we saw the following and discussed this also with several people we had on the phone from Suncoast that day: 1. the overweight - which we contest based on the estimate of another mover 2. use of two shuttles of $ 1,208.00 because they claimed the regular van could not come to our house. This was NOT made known to us until we received this bill, and it was not true.

We have seen other large trucks come to our neighborhood. They used three shuttles because they had three different jobs, one in Wake Forest, one in Pinehurst (us) and one in Asheville, as the guys on the truck told us. 3. SEVEN wardrobes at $53.06 a piece. Guess what: we only got 4 from Suncoast, and 1 I purchased myself at Home Depot And where were the wardrobes that Frank allegedly would throw in (read: gratis) 4. Packing all of a sudden went from an estimate of $759.02 to $ 1,421.79 and additional charges to pack the Flat Screen TV for $207.87 and unpack it for $ 15.19.

These items were not itemized on the original estimate and were totally new to us. During the day of the move, the guys were told to leave the remainder of the stuff in the truck until we paid. We finally got to talk to a lady who gave us some credit of $731 because she probably felt we were treated unfairly. Last but not least we got to talk to Frank who got so upset and started screaming and yelling at us that we took more stuff than we told him (not true) and that he would take us to fraud court if we would not pay.

I thought he was going to get a heart attack. Where was that nice gentleman that first came to my doorstep? We decided to go ahead and pay ($ 8,611.93) to prevent Frank from getting a heart attack. Ultimately I should have gone with Allied because they gave me a 'binding' price. Suncoast tricks its customers by estimating lower weights so they come in with lower non-binding estimates. They get you on the day of the move. Besides, we had may items damaged that were packed by them. DON'T BE FOOLED. They are crooks.

They are horrible. They will destroy your belongings and then deny the cost of replacement or repair. Quote you one price and charge you a significant amount more then the "estimates" if you have anything of value they will steal it and ic you have your items stored in their facility you can count on them being damaged, moldy and musty and infested with roaches and bedbugs. They store them in a filthy warehouse with no AC and crates piled on one an other. Its aweful.

From the moment I contacted their office to meeting with the sales representative my experience was amazingly smooth. The office staff was very pleasant and professional. The sales representative Frank was extremely helpful, answering all of our questions and concerns. His estimate was in line with others received. Then from the day of moving to day of delivery things were just as amazing. I would recommend them to one and all.

I find it hard to believe that Suncoast is a moving company. I tried on two occasions to get an estimate for our move. The first time Frank arrived 10 minutes early to the appointment. When I ask for 5 minutes to get my kids out of the house he refused and left in spite of my pleas to stay. I reluctantly called and rescheduled. The second appointment was set for the first thing in the morning.

I waited through the scheduled time and then received a call saying he couldn't make it. Very unprofessional of Frank. My move will cost upwards of $20,000 dollars and I'm happy to spend it elsewhere. Avoid this company.

KEEP AWAY, we were promised one thing and given a nightmare. Our furniture was in storage for two months and when they were delivered, two of our most prized pieces were wet, water dripping and ruined. Estimator must have been getting kickbacks, they broke a six hundred dollar tree and he estimated it at fifty dollars, would love to shop with him.

This has been a total joke, Frank the owner comes real professional and when they deliver items broken or wet, he's no where to be found. Customer service doesn't take care of you, don't return calls, it's a total nightmare. We moved from Naples Florida with our high quality furniture and over 10 pieces were either damaged or broken, over eight thousand dollars worth of items were paid at 1,000.00, all I can say is KEEP AWAY, go somewhere else, this company is a total ngihtmare to deal with, they're a joke. I'm so upset and disappointed that I would recommend them to my worst enemy.

This business is the worst, most unprofessional moving outfit I have ever dealt with. The broke many antique items; they did not show up when they said they would; they delivered items to our home that were supposed to be delivered elsewhere, and they delivered our items to other locations. The men on site fought amongst each other and the manager did not return calls. Stay away - get another moving company!

Tired of voicing my concerns about this company. Rude, careless, and mismanaged. Late, lost, and damaged items yet charged full price. Constantly redirected to voicemails and no returned calls. Please believe the bad reviews and go elsewhere. Side note: read all the "not currently recommended reviews" at the bottom that they had removed to get a better idea of what I'm talking about.

Awful experience out of the Ft Myers office. Please read other reviews. I wish I had. 8 hrs late for pick up. Lost our two largest and most important items in our out of state move - our mattress and box spring. Absolutely no efforts on their end to fix this or apologize (referred us to Atlas for all claims) or take off the charges for packaging and unloading these items that never made it.

Awful to no communication the whole way and when we could get in touch with anyone they were so rude and not understanding. Impossible to get in touch with a manager and never returned our calls. They "accidentally" charged the card 5 days early before we even knew where our belongings were and couldnt reverse the charge. Charged full price for a move that took over 3 weeks with items that were both lost and damaged. Bad business demonstrated all around. Find another company!

Sorry that I fell for a classic "moving scam!" The owner of the company cam to my home to do an estimate and was a great salesman. We walked through the entire home to do the estimate of costs and he came in at a much lower price than other companies. After looking over all estimates, we signed with Suncoast, and packed and shipped our entire household.

I noticed things were a bit funky when I ended up having to help pack because the packers were having trouble packing in a reasonable amount of time, but I thought if I helped then I would save some money. NOT the case, after my items were loaded and trucked off I received a phone call from the Suncoast office stating that I owed $2000 more than the original $6000 quote, and they couldn't even tell me when my household would be delivered.

It took four days to get Frank on the phone, who persisted to scream at me for about 10 minutes, then side step every which way to call me a lair and state that "I had snuck items on the truck to make it overweight." Still don't know when my household is being delivered, and now have to get a lawyer. So far not so good. Beware, don't get fooled like I did.