Auburn Moving CO - Auburn

Not good at all. The company employees did not move all of my things, broke my 55 inch OLED television and offered only 60 cents a pound to replace it, missing parts to my refrigerator and freezer compartment, did not set up my bed because the movers left parts of the frame behind so that I had to set it up by myself (I am a small older female), scratched furniture, and took longer and used extra packing supplies even though I was already packed. I let it all go until I saw the damage to my television. I used this company in the past and it was not like this. I do not recommend them.

I had the best two male packers ever who represented Auburn Moving & Storage exceptionally. They arrived on time and presented the required paperwork for me to sign before starting the packing process. I was really amazed at how these two young men, Jamell Missouri and Larry Aniya, were so professional, polite, and knew exactly how to construct an orderly method in packing.

I have had to move, literally, 5 times within the last year, and was not up to doing the packing as I usually do. Jamell Missouri and Larry Aniya, SAVED THE DAY! Cheryl, I really appreciate your professional and quick response to creating this awesome experience as well. Thank you, Shari M.

Wow these guys were one time, nice, quick and safe! We got 3 different quotes and based on Yelp reviews chose this co and people are right they are awesome. Thank you for your hard work.

I recently contracted with Auburn Moving & Storage for a long-distance move from Lincoln, CA to Virginia. Auburn Moving & Storage is an agent for the long distant moving company, Bekins. I gave them the loading date, but they gave me the date range for delivery. I was flexible on the delivery, so I didn't request a certain date. The range they gave me was between 11/5 and 11/20. 11/20 was their chosen drop-dead date.

I was told this date was set by Bekins. The loading day went very well on 10/28. The movers were professional and efficient. They told me they would know the next week when a driver would pick up the load. I didn't hear from anyone the next week. I didn't hear from anyone the following week, so I called them, and they told me they were still waiting for a driver and there was still time to get it delivered by 11/20.

They never mentioned once that it would probably be late. I made arrangements to fly to VA on 11/13 to make sure we were there for the delivery between 11/15 and 11/20. It wasn't until I had made the trip across country, and I reached out to them on 11/16 regarding the delivery that the Bekins Customer Service rep told me "It would take a miracle for me to receive my delivery on time".

I wrote a complaint email to the president of Bekins and Auburn Moving and Storage just trying to get a realistic date without "divine intervention". Auburn M&S manager never contacted me and the president of Bekins just referred me back to their "so called" customer service. If I had not complained, who knows when my delivery would have been made.

As it was, instead of taking delivery on 11/20, it was 12/2 - 12 days late. I sat in an empty house for 3 weeks waiting because they could not be bothered to communicate with me regarding a realistic date. If they had told me at the beginning it would be 12/2 because they were short of drivers, I would have been fine. I would have delayed my trip.

They really don't care as long as they get their money. They thought that knocking $1800 off a $14,000+ bill was doing me a favor. I didn't care about the money; I just wanted their contracted dates honored or at least be honest about a delivery date, so I wasn't wasting my time. They did neither! This was my 38th move so I am very experienced with movers.

This was by far the worst experience with any mover, local or long distance. They were late, poor communicators and they didn't care. The breakage is certainly much worse, and they still have not responded to my inquiry regarding their uncrating service - something I paid for. Obviously, I would not recommend either company Auburn Moving and Storage or Bekins.

The friendly and honest conversation from Kelli, the office Manager was the first indication of my eventual good choice in my upcoming potentially stressful moving experience. Oh, the prep and packing was stressful! However, once my movers Keeler and Franco showed up and proceeded to take care of all my life's belongings as if they were their own, well, I was relieved and relaxed.

Just partially, this was an important move. When all was said and done and the Moving Men departed, all my belongings were safe and the boxes properly distributed to the proper rooms not one issue of damage or breakage has been found. These were friendly and confident workers that did not drag their feet or complain one bit. Keeler even too extra precautions with a few cherished items and treated them extra special. Made me feel like a valued customer.

For that I am grateful! Because I'm not planning to move again anytime soon, I will highly recommend Auburn Moving and Storage to everyone. Across town or across country? Not a problem for this awesome company I'm sure. Tell'em Joe sent ya!

I found Auburn Moving & Storage on Yelp back in March of 2021. I was in contact with Carrie and she held my hand all through the process via phone, email, and text. They are excellent in providing information and their price is way too low for the excellent service they provide. My husband and I moved from San Francisco after selling our multi unit house to their storage facility in Roseville, CA.

Our life possessions were in their storage facility for 3 months. When we purchased our new home in Lincoln, CA, they moved everything from storage to Lincoln, CA. Everything went smoothly and professionally. Their office staff and moving staff were beyond superb. I would heartily recommend them for their expertise and proficient manner in conducting their business. Thank you Carrie and all the staff at Auburn Moving and Storage!

AMS did a superb job. They were in time, professional, and efficient. They were friendly and moved everything to the exact location I needed. I would definitely use their services again.

Auburn Moving and Storage was recommended to us by my sister who had a great experience. We found them to be very fair from the original bidding process and concluding in the move. The crew we had today was Mike, Joe, and Alec. They arrived on time and really worked diligently, safely, and thoroughly. You can see that customer service was ingrained in everything they did for us. They did a real nice job padding and packing pictures, mirrors, and the television. I would highly recommend this company to anybody needing a mover.

This place was amazing. My fiance and I moved from Sacramento to Reno and they were able to help. The day of our move, Jamel (sorry to him if I misspelled his name) and Jared showed up and were beyond helpful. Took care of everything we asked for. The next day, the borough our stuff to Reno early and we're in and out within a couple hours. These two made the whole experience painless and easy. Would recommend them to anyone looking for movers.

The crew showed up on time and moved my family more quickly than I thought possible! They were all polite, friendly and treated my furniture as if it were their own. This was by far the best moving company I have ever used - I highly recommend them.

CROOKS! CROOKS! CROOKS! FIND ANOTHER COMPANY! They destroyed my husbands desk, my sewing table, bookcase, my daughter's desk, my other daughter's bed post, lost several missing parts to several items. I know when you move, things are going to get messed up, that's why I didn't make a big deal about it or a claim for everything they broke.

My husband and I said no big deal, we can fix it.don't worry about it. I filled out the claim forms with pictures and showing that I just purchased the desk less than 6 months ago for over $700.00, all of the claimed items and furniture worth over $1000.00. WE EVEN PAID FOR THE INSURANCE! After all of that, I still get a letter stating "we are very sorry for your loss, but we're not liable".UNBELIEVABLE!

I thought being a family owned business from a small town that they would do the right thing. When you break it you should pay for it, it's that simple! Clearly we were wrong! DISGUSTING!

I chose Auburn moving based on Yelp reviews & they customized a quote to fit my budget. Throughout the process they were professional & accommodating. The quote was fair based on what I wanted done. They checked in the day before moving day to make sure we were a go. Jamell, Larry & the new guy showed up on time & called while in transit. They worked hard & took care of my stuff. I hope to never move again but would reccomend them to anyone. No fine print or shenanigans, just honest hard work. Thanks guys!

So glad we chose this company for our move from Vacaville to Auburn! It was faster than anticipated and went smoothly without any hiccups. Everyone on the crew knew what they were doing and worked as a team to get the job done. All in, the entire day including travel and lunch was only seven hours! Furniture was disassembled, wrapped securely, then reassembled quickly and items placed where we wanted them.they even asked if we wanted anything repositioned before they left!

Big thank yous to Johnny, Jamelle, Romance, Marcus and Alexander! They're a hard-working and very respectful crew. Would absolutely recommend. The total bill also came significantly below the high end of the estimate, which was great.

This morning an Auburn Moving truck sped up near Ophir Rd and quite literally zoomed/flew by my mom as she was attempting to merge. Almost made her crash. Due to your complete unprofessionalism and inability to even slightly acknowledge your faults, i want nothing to do with your business. Thanks!

I can't say enough about our movers! Larry, Alex, Spartacus and Scott were the most amazing team to help us on our moving day! They were so fast and efficient, while still being very careful and respectful. Not only did they pack and move our entire house, they also watched our dogs and made sure they didn't get out while the door was open and they were going in and out moving stuff. they were so patient with us being indecisive on where we wanted things and what needed to go and stay. they were so professional and kind the entire time and i know we can be a lot to deal with. we want to move again just so we can have them come back!

We moved from Sutter Creek to Sacramento last week and used Auburn Moving and Storage. The movers they sent were Spartacus and Romance. They were fantastic. The price was very reasonable and the guys knew what they were doing. They made quick work of it without cutting corners on doing it right. Both of the guys were great. I would define use them again.if we ever moved.

Alex and his friend came at 8am and moved everything from our apartment to our new house so fast that it made it much easier on my wife and I which we really appreciated. In hot north auburn these gentlemen were able to move us in before noon. I will definitely use them again and ask for those two gentlemen. Thank you guys!

This was the third time we have moved using Auburn Moving and Storage and I have to say, I wouldn't use anyone else. Spartacus, Argyll, and Scott emptied two of our storage units and delivered the contents to our home and put them exactly where we wanted them. The guys were professional, kind and so patient. I would highly recommend this company to you if you are considering a move. They are great to work with. Thank you guys!

Had a great experience with this company on a very small moving job. The 2 young men, Larry and Johnell were quick, organized and efficient. They got the job done in exactly time I thought it would take and were patient with me as I sorted out where to place things. I will use their services again next time I move.

The people in the office were easy to deal with for scheduling. I can't say enough about the guys that moved our stuff. Very professional, courteous, careful, and these guys really hustled yet took great care to not damage our belongings or our house. I have referred them to friends and family and will continue to do so.

Great kids! They wrapped everything and didn't break a thing. We moved a block away and they took the care of us moving perhaps to another state. We tipped them well and they earned it. The minus one star is for the proprietor not checking in and following up on customer care.

We went with Auburn Moving and Storage for our second of two moves. For the first one, we went with their competitor, Ernie's (see my review for that experience). This experience was superior because there were four people on the crew, and lots of storage space so they got every single item (versus not being able to fit everything and having a three-person crew take 14 hours to do the job, as with Ernie's.) The crew worked hard and were professional and careful.

Everything was reassembled correctly. The only unpleasantness came at the end. The estimator had clearly written "Not to exceed" with the quote for the time and materials. The head of the crew said that we exceeded the budgeted material cost because they used a carpet protector. We were also 45 minutes over their estimated time. I told him that the estimator, the owner I believe, had said that the time could go a little under or over, but would not exceed that amount.

I said we would pay for the extra materials, but he added the entire cost on top of the original quote, even though the original quote included almost all of them. He said he had to write it up with the extra time etc but that we could go ahead and not pay for it. It seems like there is a communication disconnect around the materials and estimating a little, and it is too bad an otherwise very good day had to end with a little bit of dickering over what the original estimate said and included.

5 rating. Rob at Auburn moving company generously donated his employee, the truck, the gas, and their time on a Sat. This was all to support our donation drive. They helped us fill up an entire truck full of donations and drove it to victims in the Paradise Fire. We could not have done it without their help. I am a local real estate agent in town.

I have been in the business 14 years. You learn fast who you should and should not refer. I ALWAYS refer them to Auburn moving company. Great prices, amazing customer service, super helpful and very quick. They should be your only call when looking for a moving company.