Community Self Storage

Pain to deal with. My SO and I have a unit and they can't seem to get their automatic payments to work. We constantly have to call in order to pay because they tell us we have a past due balance. For a self storage facility that has to do the bare minimum to take care of their customer, they can't even do that. It's frustrating and annoying to deal with the same issue month after month.

This place is the literal worst. We came from out of town, had reserved a U-Haul days before, waited in line and were told no trucks were available. No remorse. Nobody tried to help. One of the ladies didn't even have her mask on. Sub zero star rating.

Like many of the reviews here, we also had a truck reservation issue. We arrived and were told they did not have the truck we reserved. They could not look up our reservation so they had us call U-Haul Corporate. Fortunately, U-Haul was able to resolve the issue and called to inform the person at the desk that we did have a reservation and they did have a truck for us.

We had also reserved furniture blankets and dollies and were told those were not available. We did not have enough backup blankets so a lot of of furniture was damaged and we had to waste an hour of our movers going to Home Depot to rent dollies.

These guys have 0 respect for their customers. Old man with white hair is rude and disrespectful, wouldn't let me park my truck when I went to pay for my Storage. The rest of the staff doesn't operate by any customer service standards.

Take your business somewhere else. Elevator has been broken for upwards of 8 months +. Never seen anyone working on it even once. Management doesn't seem to want to fix it. In addition to that, what really bugs me is how rude the people are that work here. With how many different storage places there are, go an extra 2 minutes down the street and rent somewhere else.

Read the other reviews where people have billing problems. Has happened to me too. THEY mess up the billing one month, and immediately will put a lock on your unit. Then when you go to see what the problem is, they said it was their system. Has happened to me twice now.

I love this place! The staff is knowledgeable, helpful and friendly; the building is new, strong and fortified. One doesn't have to worry about flooding, even in the basement lockers, because they're situated so high up over the bayou. You can pay by phone, online or go by and visit and pay, that'swhat I like to do. There are long hours back in the storage area where you can take care of business. I feel safe there too. Highly recommended.

Happy with the unit. Unhappy with the service. Almost 10 years a customer and they charge me a $15 late fee because someone didn't do their job. They basically said they can't do anything about it, almost alluding it was my fault. I'm on AutoPay. Went in person to get credit card issue resolved. Weeks later see a late fee. Seems I'm not the only one who got charged (based on another review).

I'm willing to stay (and update the review) if they're willing to address the issue. 5/5/19 Again I get a call today that my credit card didn't go through. Third time in five months I've had to give the same credit card information. Again, happy with storage, but either the system or people are not working. And still no word on being charged a late fee in March because credit card didn't go through.

I reserved and paid for a truck from this location. When I arrived they had given it to someone else and said I would not be charged. Really screws up a moving day when you've already paid movers but don't have a truck. Filed a complaint with national company, hopefully they can find me another truck. Update: after reading Community Self Storage and Uhaul reviews on Yelp, I decided to rent from Penske Truck Rentals.

I made a reservation for one of the trucks was told everything was taken care of. When I called to adjust time I was told my reservation had been moved to another pick up the u haul truck. No one communicated the change. I had made arrangements for people to meet me to empty my storage unit. When I was speaking w someone from community storage she hung up on me.

This is unacceptable. My storage unit has the only things that survived Harvey. They are happy to take your money but no follow through w customer service. When I ask for manager or owners name the girl said she could not tell me. Again, take money no problem provide help or communicate big problem. Do not use this company because they do not care about you as a customer.

I wish there was a way to leave a negative amount of stars for this place. When moving out of our storage unit, we threw away 2 small boxes into the dumpster. No sign was placed stating we weren't supposed to use the dumpster. A few minutes later and lady came out and was banging on my car window. She proceeded to yell and scream at my husband regarding him throwing the boxes into the dumpster.

She stated that her employee should have locked it but he didn't but that she was going to charge us a fee for using it. The next day when I went to close out my account, she was EXTREMELY rude to me, embarrassing me in front of the other staff members and customers saying if I didn't pay the fine she was reporting me to collections. Keep in mind I had my 6 month old baby with me and never argued or said I wasn't going to pay the fine. I called my husband after letting him know how rude she was and he tried calling 3 times but she would never answer. GO SOMEWHERE ELSE!