Allied Van Lines

I made an appointment to get a in home estimate and no one ever confirmed the appointment, returned any of my calls or showed up. The lady i spoke to twice kept saying "they had scheduling issues". And she also promised to call me back and straighten the appointment out and never did. If they can't be trusted to make an appt for an estimate there is NO WAY i trust them to move me anywhere. Beware! Very unprofessional and disorganized.

Moved from California to Texas with a few Minor problems which is to be expected on Moving a 4 bedroom house. The packers in California and Texas were Friendly and professional. The driver of The moving truck named Mark was very Nice and on the ball. Had my phone number And stayed in touch with me and Tony in the Beverly Hills office was also very helpful Would use there company again if necessary Jerry

Moving across the country can be very stressful, however Mike who did my quote and Douglas the driver made it less stressful. Both gentlemen were kind and courteous and I greatly appreciate their patience with me. Douglas went above and beyond for my son and myself, thank you very much for all you did for us.

Deceptive business practices are how this moving company operates. Please don't be fooled by the 5-star ratings and Allied backing. Tonya Hedden demanded payment for services not provided and blackmailed us for tens of thousands of dollars while we disputed charges. Fraudulent charges were found on the inventory list, labor was charged even though it wasn't provided, and the original estimate was significantly lower to entice us to use them. An itemized list of charges or bill of lading was never provided by one of the managers, Jennifer Gomez.

She even denied knowing what itemized meant. Chris Fries never called me back. The company phone line was never answered. Check the Better Business Bureau (BBB): This company stole from a customer on 05/13/2021. BEWARE! I have filed a complaint with the Department of Transportation to protect others from companies like this.

I cannot warn people strongly enough to avoid using Beverly Hills Transfer & Storage. Their staff are liars and mislead purposefully to simply get the business. Extremely disappointed and they refuse to discuss our grievances. Furthermore they threatened to keep our belongings once on the truck without full payment, but the payment demanded far exceeded what they committed to

The salesman Joseph (with Allied) was awesome, the price I was quoted was what I paid. And they offered the lowest price easily. About$1000 lower than any of the other companies I called. The movers came and were very professional, and brought our stuff within 2 days. It was super fast, and everything came safe. My only complaint was the move coordinator Irma (Beverly Hills Transfer and Storage).

I called to ask her a question to verify specifics about the move and she verbally bit my head off and acted like I was trying to take advantage of the company. Luckily I talked to Joseph and was able to get my question answered. However I almost cancelled with this company because of Irma. I would suggest Allied/BHT&S put her through some customer service training because she needs it.

The driver was a total conman who repeatedly lied and made excuses as to why he was late. First it was he had am issue with the trailer prior to picking up our stuff, then it was an issue with the truck itself after pickup and then he claimed an elevator at another customer's delivery location was broken and he had to wait for the elevator to be repaired before he could deliver there and head our way to deliver to us.

Then it was delivery schedule changes along the way. After finally showing up a week late our stuff was damaged. To top it off they damaged the exterior of our home in the process of moving stuff inside. I wasn't there during the delivery, but my girlfriend was and brought up being late to which the driver told her well you aren't getting any money becuase the lateness was the result of a mechanical issue with the truck.

When she asked what about the elevator for which he decided to wait for and delay our delivery for 3 more days he said well I can give you $50 now. When she said I would feel more comfortable filing a claim he got upset and told her off. Then when she asked what about the damage to the house he said those stones around the entry way weren't affixed properly and it wasn't his fault they knock them lose and they fell off.

The driver had the nerve to call me and claim my girlfriend was just being a woman about it all and being too emotional. He said he need to talk to me as a man about because as a man I would understand. He was a total chauvinist and a liar. Other than the sales guy who porivded us the quote everyone else in the process was terrible. I would never use Allied Van Lines (Beverly Hills Moving & Storage).

Update: We paid a fake charge as they held our stuff ransom. Now they refuse to deliver and are ignoring all emails and calls. Be warned about the practices used. They offer a price beat guarantee for other companies. This dishonest practice got me unfortunately. I had a fixed price from a company and the staff member came out and checked everything on it.

He then waited until I was closer to my deadline and I got a price higher than the other quote. By then it was too late to go with the other company. I then reluctantly agreed to pay more. Next they came and made me sign a long form accepting terms and conditions. They packed up everything and took it away. I was using less than half of a container but paid for the full one.

They then charge me an additional $800 as it weighed more than estimated and I either accept it or pay more to get it back. They say it wasn't a fixed price and even though the guy said it was, the small prints says they can charge you extra. So watch out and avoid. Nothing is fixed and as soon as you accept they can charge you whatever they want and you are held to ransom.

Stay clear of this company by all means. They were Allied Moving. This was the biggest bait and switch ever pulled. The original moving consultant was wonderful, great customer service, very thorough, and a pleasure to work with. Once the paper is signed and it gets handed over to the moving coordinator everything was downhill. However the movers that packed up my place were great and very thoughtful, wrapped everything and were efficient.

The office and coordinator for the move has been another story. I was guaranteed up to 14 days for delivery time it's now been over 20 days and nothing. The communication and updates leave a ton to be desired I was promised a daily update however 3 days later and still no update despite the fact I was emailing asking for an update everyday. I was given a 800 number to a claims department, they were supposed to send an email to fill a form out to be compensated for every day the truck is late.

No email. The truck was supposed to arrive for the second time and I was guaranteed it would yet I never heard a confirmation. The coordinator Charles gave me the number of the driver "in case he wanted to reach out" I finally reached out to the driver since I hadn't heard about the delivery window, he said I wasn't scheduled for another 4-5 days.

It's definitely not the drivers fault it's 100% management. They had over 30 days to schedule this delivery but the day before the first arrival was set they still hadn't coordinated a driver.

I had to most amazing experience with Allied Moving Company Beverly Hills Transfer! They had so much professionalism and we're very nice. It was a bit difficult getting into our tiny complex but they figured it out and got all of our belongs into our apartment, with no damage. The things I loved the most were when they laid down carpets through the house to slide and place the items on, and how they made sure everything was covered and secure, especially the furniture which they disassembled and reassembled upon delivery. Very happy with the results!