Rinkens International Moving

Had no issue at all. Shipped my car from NJ to AZ. Was glitch free and had good customer service.

I feel like this company did a phenomenal job shipping my vehicle and given all the issues surrounding Covid. I was two weeks out from leaving Belgium and running into nothing but issues with other companies to include being told that I needed a European registration on my American vehicle that never passed European/Belgium's inspection. I explained this over and over and was told I still needed the registration to get the car out of the country and back to the US - to include about 3 days before pickup.

I was prepared to leave it and scrap it. My own property! I reached out to CFR Rinkens and sent in a few pieces of information and everything was smooth from then on out. I received my car in about a month with no issues, works fine looks just as I left it. Tisa at this company really put up with me and my questions - so I'd really like to say thank you to her- great employee. And thank you for making a stressful move one headache less.

Very bed experience. I brought car to them in beginning of November and my car supposed to be in Ukraine in an around 45-60 days. It's already 45 days car is still in their storage sitting. Idk how much more time it will be sitting there but I am very upset with their business and most likely never will choose this company.

When you hire this company to ship something, double the fee quote and triple the time quote. I dealt with Connie Chan for all aspects of the transaction for the shipment of my car from Germany to Miami. First the fees, I was quoted $2,000 but when my car arrived, Connie Chan emailed me a bill for almost $4,000. I have attached as pictures the quote and final bill.

She was the one that gave me the quote and I had to hear all of her double talk, excuses and nonsense when she sent me the bill. She lied right to my face. I had to pay the inflated amount or I would have never seen my car again. As far as timing, I was told four weeks and it took over three months. Connie Chan went dark during most of this time window, refusing to answer emails and phone calls.

She only contacted me to collect the final bill, sending me four or five emails demanding payment (ZERO customer service skills) I offer two stars because the car did arrive, but the process was not polite or smooth. Go into business with these people with your eyes open to the bait and switch. You've been advised.

This was my first time importing a car into the U.S. CFR Rinkens, specifically Connie Chan, handled everything smoothly. Connie knows her job well and made sure all documentation was in place before the vehicle landed. Whenever I had a question along the way she always answered promptly and kept me informed. The car arrived damage free without any hangups at the Port and that is all I could ask. I would not hesitate to use them again.

I had my car + boxes to move from NYC, USA to Bremen, Germany. I asked a few companies for a quote and info. CFR Rinkens caught my attention by answering my questions exactly and immediately. To make sure I even went to their NJ wearhouse. All looked real and reliable. They were able to explain all my additional questions. Then I just delivered my stuff there and 10 days later picked it in Bremen - without any damage.

Had a motorcycle shipped from Tampa (Tampa to Miami port) to Stuttgart Germany. Bike was picked up April 18 2019. Finally getting the motorcycle tomorrow June 19 2019. Originally i was quoted about 45-55. The poor part about the process was lack of communication once the motorcycle was received in Germany (17 May 2019). It has taken a month to get trucked from Bremerhaven Germany to Stuttgart Germany (7 hours away by car) without an explanation. It has been two months and now I'm getting orders back to the USA.

Excellent service and shipping times always there to help especially Gino would highly recommend using this shipping company

Very disappointed, even though their staff is friendly. Shipped my personal belongings from LA to Germany and it took 5 months door to door. The Partner Company ITO here in Germany took at least a week. It seemed like there was a lack of communication in between the company and the partners that they're outsourcing. My packages arrived partly damaged (two out of twenty). I really wanted to like them because they were sooo friendly over the phone in LA, but I guess that's just their salesman.

Have a buyer trying to use CFR Rinkins to purchase my Car. So far the process has taken over a month. They have delt with sensitive information in an insecure way. They have made clerical mistakes, attempted to pick up the vehicle before securing payment. Overall a nightmare. Never again.

I really wish I could give less than a star. My experience with this company and its people has been less than acceptable. They drained my liquids without telling me. Told me the car ran and it did not run when I received it. Failed to give me my paperwork. Failed to communicate properly. Became extremely verbally aggressive in person. FORGED my signature on liability paperwork! RUN.

Do yourself a favor. You do not want to be one of the few that gets screwed over. I hope they aren't expecting me to give up this easily on getting recompasated for the damages they are responsible for. Despicable company.

I've had a very bad experience with this company that shipped for us, 3 cars from Los Angeles to Europe. After my experience and after how they treated our case, I highly not recommend to use this company for shipments. What's happened is that before the arrival of the container with our 3 cars, we asked to the CFR to have some pictures of the cars (for to know the status of them) and to know how they have been put into the container (for to set up our team and the tools for to bring the cars out of the container once they arrived here). 1st-the company never gave Us pictures of the car's conditions 2nd- They send Us a video with detailed instructions about how they charge cars on a container and showing how easy was supposed to bring them out (without special tools or equipments).

The problem is that one of the cars, was lifted up with special equipments and fixed on top of the container with wood and all the wheels lifted up. So, we've had to contact a company specialized on that kind of discharges and to pay a total of $900 for to do it, cause was crazy hard to solve the problem and bring out our cars from it. After that, we asked a refound of the money we've spend at CFR cause they detailed wrong info, but they never answered.very bad way to communicate with customers.

They did a great job shipping our Saab from San Diego to Germany. Great rates and the car arrived ahead of schedule and in perfect shape! If the need arises they will be my first call!

I had my vehicle shipped from DE to CA, it took about 9 days for the shipping. My car looks fine. However, someone took my GPS and ipod nano from my glove box which I forgot to take out. My manual originally in the glove box was left on the mat in the passenger side. And a bag left on the back seats was searched for any potential "valuable" stuffs.

The company claims that they have no responsibility for any loss inside the car during the shipping. It feels bad that you stuffs were stolen. So never ever left anything valuable inside your car including the glove box.

I was relocated from US to UK due to company business, and used CFR Rinkens for car transportation. The service of CFR Rinkens is highly recommended since they are perfect! Steve and Martin provided substantial useful information and help that make the progress easy and comfortable. Very professional and perfect service ever! Unfortunately, there is only thing that makes me feel very upset.

Once I picked up my car from port (only 1mile was driven shown on mile reader which is great!), lots of unknown liquid drops/residuals were found on the car surface. I asked local body shop what they were, and they responded that it would be the tree sap and really difficult to be removed. Documents proved that my car was clean before it was towed by company, and should be caught during the transportation. The only suggestion I can think of was that do transport your car in cold season? I am very happy with beginning of transportation, but am unhappy with the final

Thank you for a great job Connie Chan My cars from Japan cleared customs today. Beautiful Karmann Ghia Type 34 and a Gullwing Toyota Sera

Our issues have finally been resolved. After a lot of back and forth we agreed on a settlement for the scratches on our car. Victoria was very helpful in getting the check sent out to my daughter and followed up with me to ensure it arrived with a phone call today. I appreciate the effort that went into resolving our problems and would feel better about recommending this company now.

9/5 - Adventure with CFR Rinkens LLC to ship my car from Boston to LA begins! I got arrangements to have my car shipped through them by a helpful broker Total Car Shipping. The differentiator with CFR Rinkens is that have a system with trains to help with the transport. After my prepayment with the broker was done I got the contact info for CFR Rinkens. Talked to a helpful person at CFR Rinkens who said I could call next business day to get info about pickup from the Driver Manager.

I noticed some not too good Yelp reviews and they mostly seem to be when people are taking their car Eastward whereas the Westward trips have better reviews. This is the third time i have had my car shipped and hoping this is a good experience! 9/8- Called the number for the driver dispatcher. They asked for my reference # and found me in the system. Said I would get a call the day before the pickup to discuss the pickup times! 9/14 - two days before scheduled pickup and got a call to inform me of the driver and their phone number - will touch base tomorrow to get exact pickup time - checked and they accept gratuities which I am sensing is the norm for the industry 9/15 - got in touch w/ driver and goal is a window pickup between 10am - 2pm which seems reasonable for 1 day out 9/16 - got a call about an hour before the pickup and another about 15 minutes out.

They arrived, inspected the car and were soon on their way. As they were able to meet my expectations for the pickup I gave a $20 gratuity 9/26 - right on the expected day of delivery and after my plane had landed in LAX I got a call that they were ready to get me the car. they were able to do a same day change from Burbank delivery to LAX area and soon I was reunited with my car.

I gave a gratuity for the delivery driver as it was someone different and they beat my expectations by delivering on time and able to change the delivery location. I had a very delightful experience with CFR Rinkens for this East to West journey.

I'll start by saying my car has not been delivered yet, and depending on the resolution this can change. It has been over 10 days and I have not received any communication from CFR whatsoever. I have been unable to reach either driver whose contact info was provided to me at pickup, and the main number usually goes to voicemail (no evenings or weekends) My transport broker isn't much help either.

Anything I've learned about the status was from calling myself early in the morning and speaking to an operator. The last time we spoke was Monday, and I was assured it would be delivered today (Wednesday). I asked for a delivery before 10AM or after 3PM due to me and my girlfriend's work schedules. She waited at home all afternoon and night for the delivery.

It never came. Not even a phone call! I have still not been contacted by them as I write this. I'm getting worried. I expected much more. This evening I left a voicemail at the dispatch office, and contacted them via web form to improve my chances of a response. I will update this review with any new info.