Citizen's Self Storage

What type of business is this? You send 2 x email messages on their website get a automated response back. That the storage unit I am interested in there is a required $25 deposit hold fee, and to contact them regarding arranging the holding for the unit. So after 2 email messages 5 x calling their business line directly listed in their website and google search, I still have yet to get a live person to speak to directly and here we are day 3.

You would think if you want new business you would promptly get back to your new prospects. If you cant even call back newer customers for your business, what else are you lacking with your established long term customers.

Christine the manager is a wonderful person she is kind and compassionate but also professional. The grounds are immaculate and I feel very safe when I'm there.

Citizens storage customer service department needs improvement. My credit card which is used for automatic monthly payments expired and as a courtesy one would expect a call/text/email from them to ask for an update. Instead I received a Preliminary Lien Notice charging me a $20. late fee and a $15. Pre-lien fee. I called right away and asked that the late/lien fees be reversed as this was the first notice I had of the issue with the card. Christina told me that she could not make the adjustment and that the Corporate Office had to authorize it.

She told me Bill from Corporate would call me. I am still waiting for that call. I also sent an email to which I received no reply. After waiting four days for Corporate to call I called Christina again, and she told me nothing had been done yet and to call her later that day as she was not in the office. This morning she told me that I would not be getting reimbursed and that it wasn't her job to contact people when there is a problem with payments, because she has too many units to oversee.

I tried to move into this facility and the spot was to small because there was a container in the spot assigned next to me, I had to give a $50 deposit to hold and was charged $140 on move in. When I arrived to move in the young man at the desk moved me in and asked me to measure the trailer. He could not measure the trailer because I did not have it with me.

I returned the next day to park the trailer and the container disturbed the pivot point along with a small car next to it wouldn't allow me in because I would hit it. When I called to explain the situation Christina was very rude and told me that I would only get $123 dollars back because her husband was a truck driver and i didn't know how to drive and it was my fault I couldn't get it in.

She also explained to me that that $140 and $50 equal $123 And I was trying to get an extra $50 out of the deal (absurd) I just wanted the original amount back. If this is how buisnness is conducted here I would reevaluate storage here. Save yourself the headache and find somewhere else to go. Christina was very excited and agitated because I was asking questions, I guess I am not allowed to question her authority.

The problem with the situation is that I was promised my 27ft trailer would fit and it did not because the company misjudged the area or did it intentionally, so they sold a product that was not accurate. I should not have to pay for a 20ft spot when I clearly stated I owned a 27ft trailer. The scam is telling you that it might be gone and you have to put a deposit to hold it and when you get there the size is not true. Then they keep the money and say it's your fault for not checking the size they lied about.

Who ever said they had great customer service. I wish I had the same experience. I requested a space for an RV and the space given was extremely small. Keep in mind the RV is attached to a truck in order to park it. NO WAY this was big enough. We drove from Long Beach to Camarillo and when asked for a refund we were told" her husband would of fit it and hung up" what kind of customer service is that? why would their mistake be our fault and not get a full refund? PLEASE DO YOUR RESEARCH before renting here. I would give it 0 stars! very disappointed almost customer

Always clean. Never any broken down cars or RVs onsite. Great manager

Excellent customer service from the manager ( Christine ). Don't lose that girl she is a hard-working, savvy, beautiful individual and should be making top dollar at Citizen Storage.

I've only been a customer for two months and I am very content with the service and the staff (very helpful and courtesy in all aspect) at this facility. I will recommend this facility to anyone and everyone who needs a storage site!

I rented a unit her for almost 2 years and was very pleased with the service I received. This place is friendly, clean, and most of a all secure. The only reason I moved out is because I moved to far away, but would definitely recommend this place to everyone.

Been with Citizens Storage for almost two years and have never had any problems. The place is well maintain on a daily basis. Managers are helpful in every way.

Easy access to the units. Open-air setup, all unit doors are not covered by a ceiling. Clean pavement.

I've been using the facility for several years now for both vehicle storage and inventory storage. The facility is always clean organized. The staff is always friendly and helpful.

Absolutely awesome experience. Has exceeded our expectations thus far. Friendly and helpful. Clean and safe grounds; and in a nice area. We've recently upgraded to a larger storage unit for ease of access to our more needed belongings. Had lost a family painting that management found, held and personally contacted us. We'll be here a while as needed.