NJ Moving & Storage

I had a wonderful experience working with Key Moving, and in particular the manager there, Casey Donlan. This company was super professional, friendly and reliable. They were able to move my belongings within an hour and even brought them back to be stored at their own storage facility, which saved me the extra work of renting a storage unit. Their pricing is very reasonable and the workers are very trustworthy! I will definitely be using them again. :-

Key Moving helped me with a difficult move to a hard-to-reach house which included detours due to post-storm road closures and a long and narrow driveway. The three men were always patient, courteous, helpful and willing to go that extra mile. They were also in ingenious when it came to disassembling and reassembling furniture, removing doors and putting them back on, etc. I highly recommend Key Moving.

Key Moving helped me with a recent move. I would like to praise the movers, office staff and the sales rep for an overall great experience. I contacted 4 local companies for a move within the City. I had 3 companies come over (as I highly recommend) - my hope was to have no surprises, no last minute changes - what you see is that I need to move. I received only 2 firm quotes (the 3rd company mentioned that even if their quote is titled "Binding" they still have some room to play.

I thought this was maybe true but not necessary in my Case). Key Moving representative Danny was on time and very knowledgeable. He explained to me when and what will happen in each step of the way. I heard and read lots of horror stories of price changes, delays, damages and what not. I wanted to leave no stone un-turned. I chose Key Moving as I simply felt that their attention to details and input was truly genuine.

My later conversations were with Scott Coleman at the office who also was friendly, courteous and had lots of insight and suggestions which I thought were really nice and to the point. I received a call from the office confirming the moving times and details. The crew showed up on time and really took good care of my goods. The crew was fast and helpful.

They kept asking me to "be careful please" as they were lifting and moving my bed, sofas and dresser away. J. All items arrived in perfect condition and on time. This was a great experience and by far not anything as I feared. I will recommend Key Moving to all for quality service.

Called Key moving and storage for a quote for my relocation out of state. I talked with Scott Coleman, he immediately set my mind at ease and answered all my questions and provided me with a quote. I told Scott because of his attention to my concerns and kind ways I felt confident scheduling my move with Key Moving. From the start to the pickup in one state to the delivery 1200 miles away in another state the company has superseded my expectations.

All the movers on both trucks, pick up and drop off including Pedro and not to forget Scott, were courteous, professional and a pleasure to work with. I would not only use Key moving and storage again if I needed a move, I would refer friends and family to them. Take comfort and know you and you possession's are in good hands if you choose this company. A heartfelt thank you to Scott Coleman and the team at Key Moving. God Bless All Of You. Chaplain Florence

Worst experience we have ever had. We are an experienced moving family and we have never been treated the way we were or had as much broken as we did. We were quoted $5000, and AFTER all our belongings were in their possession, the total was changed to $8000. The day of delivery the semi driver claimed he couldn't make the turn onto our street [it is a normal width residential neighborhood where we have seen [and have pictures of] other semi's driving.

Because the driver chose not to make it down our street, we were charged an additional $2000 for them to get a Uhaul [I talked with the Uhaul owner, he said he charged them $50], and shuttle our belongings 0.1 miles to our house from a parking lot nearby. Once all of our belongings were delivered we found an EXTRAORDINARY amount of damage, and have just filed a $6000+ damage claim.

First they broke my parents fence when they left and didnt offer reimbursment (my mother videotaped it all happening as well) They arrived over a month later than they promised(2 months total). They unpacked my boxes as well as other people's boxes on the street in puddles. They dropped a crystal lamp in the street in front of me and ignored me when I told them they shattered it. 4 lamps all broken. Mold on all of my clothing and all boxes were damp and coming apart.

I also was left with other people's things. They tacked on charges 3 times almost doubling the cost telling me my final payment had to be in cash. I was then asked to rate them while the man stood over me and watched. I put down excellent ONLY because I felt like I was being loomed over and I'm generally a passive person. It was very awkward.

Absolutely horrible. Some representatives were polite, others were horrendous. Moved across the United States and it took almost a month to get my belongings. Once I was finally given the actual drive/mover of the truck he would not return my calls with me simply asking for a ETA. DONT USE THESE GUYS.

I had a terrible experience using Uship and ended up calling Key Moving and got ahold of Casey. Words can not express how grateful I am for running into a company with morals, standards and a great work ethic. They packed up my pieces in New York and had them delivered to Miami just as promised. Because of the traumatic experience I had with Uship, I was extremely nervous about the move. Casey "held my hand" the entire transaction, ensuring me that my items would be delivered as promised.

Even when calling the company to inquire about pick-up and delivery, every team member that I spoke with took the time to provide me with answers. The drivers stayed in constant communication, which is also a plus! Thank you guys so much for displaying the true customer service that is often times lacking in the service industry!

Spectacular from start to finish. Quick, efficient, reliable, professional and transparent about everything including costs. It was a two-stop move out-of-state and they made moving day as seamless as possible. When we buy a house, we'll be definitely using them again. Thanks again Scott and Key Moving!

Customer service was great at first, but once they demanded we pay the whole price of the shipment (even though we were told to break it up once it was delivered to ensure some sort of collateral), they dropped off the map. Our stuff has not arrived when they said within (7-20 days). They promised their drivers take our things from NY to Portland, OR and we have come to find out they have outsourced our things to another company.

When we called the driver they provided us with, he had no idea who Key moving was or who we were. Our arrival date has been moved twice now and we've been wasting our time and money waiting for our stuff to arrive. No one called us back to follow up and no one bothers to listen to us. DO NOT use this company.

It took almost three weeks to get our belongings back! We used them to move a small apartment from Brooklyn to Saint Louis. I was originally contacted by Mia who was extremely attentive until she got our money. Then she never answered emails and was never there to take phone calls. We only moved boxes (70 total) and a few items like a baby stroller - no furniture.

The day they picked it up they said it would arrive 5 to 14 days from the day we were in St Louis ready to accept delivery. We were told the driver would call 24 hours ahead to schedule the delivery. After waiting over 10 days, I called to ask when they intended to show up. Our items were still in the warehouse in New York! I was told that they 5 to 14 days to deliver but when I called I was told that meant "business days" so they still had plenty of time.

Finally I got a call and the driver who informed me he would be there on Sunday morning at 4:30 am. Seriously 4:30 in the morning! It took nearly three weeks from the time they took our stuff to the day they delivered it.

Let me start with saying, I did not hire these guys. While Kirk is an effective sales guy they just don't seem to be up for it. I had deposited $100 with them for booking a moving spot. I had to cancel the move therefore I cancelled their services. Now is when the fun begins, they seem to be reluctant returning the deposit. I suspect their intent and have emailed them multiple times, however I don't expect them to respond which is NOW usual for these guys. The guy on the phone is rude and indifferent to my requests. My experience has been bad and I would NEVER recommend THEM TO ANYONE.

Very quick move and arrived earlier within the arrival timeframe. Moved my 1-bedroom apt from Astoria to NJ in 3 hrs total! Workers introduced themselves to me and got right to work. Just keep in mine travel time is for the time it takes for them to return to their warehouse from your final destination and you are responsible for that. The move travel time is part of the labor. Scott was great and answered all my hundreds of questions and was very patient with me. I would recommend them for a short distance or long distance move. Thanks Key Moving!

So I had a hard time deciding what moving company to go with. I ended up with key moving after talking to one of the sales people (I think April?) because she made me feel comfortable with the company. My move was from providence to Charlotte. I had already moved down south so my mother met the movers picking up my belongings. She raved about how amazing they were!

She said they took care of my stuff like it was theirs. The delivery got confusing because I got different calls saying when it would be here even though I didn't have my apartment keys yet. Eventually we got it figured out so t was all set. When the delivery got to me the movers from Charlotte were great! Such friendly guys who worked their asses off.

Extremely efficient. The driver wasn't as great as the movers, he wasn't bad but he seemed to complain and tell me I was lucky he could get the truck to me or else I'd have to pay a lot more. It was just awkward. In the end I had to pay more money because of the distance from the truck to my apartment? I had to give him $75 cash that he said was in the contract but I never received an updated invoice.

I gave it to get him gone but I feel I should've received an updated invoice or a call from the office manager about this extra fee. Overall I was happy with the movers and april and Pedro from the office. The driver just seemed off to me. I would hire the company again and recommend them.

This moving service is top class. The movers were courteous, efficient, and fast. They worked as a harmonious team that knew their work. I would highly recommend the Key Moving & Storage Company without any fear in my heart. Everything about the company is and was first rate. All of my furniture arrived at my new apartment in the condition it left my old apartment. EXCELLENT WORK FELLOWS!

It was a great experience for my long distance move from PA to WI. Daniel was very helpful and responsible for helping me schedule my move and my requests. The pickup service was very good and it was very quick and on time. I understood that long distance move could take a longer time to delivery. I wish next time it could be faster to get my stuff delivered. Overall, it was a great experience and all of my goods were delivered without any damage. I would highly recommend this moving company for your move.

My husband and I have moved every year for the last 10 years and have always had a great experience until this year when we hired Key moving for our cross country move. One day before our scheduled pick up in Philadelphia and Connecticut, they called to tell us they re-arranged our dates and we're moving our previous scheduled dates up. We told them that we had the freight elevators reserved and were working so the times they wanted to change it to was not possible.

After a lot of talking, they finally agreed to go back to the initial date once we told them we would get our lawyer involved. This wasn't the worst of it. We had two moves, one in Philly and one in CT, on the day of the move in CT we asked the movers time and time again if they would like anything to drink, and at the end, the main guy asked for a tip repeatedly in a very rude tone.

On the day of the move in Philly, they put a huge hole in my wall and when asked what they would do about it, the response was "I'm responsible for your furniture not the walls." They didn't even apologize or offer a solution, knowing it would come out of my security deposit. Then at the end of the move, right before we were going to give a tip (despite the rude attitude and placing a huge hole in my wall), once again, they asked for a tip in a rude manner.

Upon delivery, only one mover showed up so we had to help move out furniture and boxes. A lot of hidden costs came out at the end and to top it all off, our tv was broken when we unwrapped it. Would never recommend this company.

As soon as I wrote this review, within minutes I received a message from Daniel at Key. He wanted to connect with me to try and figure out what had gone wrong with my experience. I sent him my old claim that was denied, we emailed back and forth, and ultimately he helped me get my claim (from over a year and 1/2 years ago) processed and had a check mailed to me to partially cover the damage to my property within a week.

He also instituted a policy that Key would no longer deny valid claims for "bureaucratic reasons", like in my situation. And, because I was moving again this June, I spoke with Daniel, and decided to give Key another shot to change my initial impression of their service. Daniel and his team helped me get everything setup, gave me a good price, and the movers came promptly at 8am on 6/17 as arranged. Pedro (the foreman), and his crew were fast, friendly, helpful, and made my latest move pretty stress free. Honestly, my 2nd time using Key was easily one of the best moving experiences I've had, and I would consider giving them another shot in hopes that my experience in the future would be as excellent as the 2nd time around.

I can't give them a higher rating at this time (even with the great 2nd experience), because the 1st experience was so negative. But I really appreciate Daniel and his team, as well as Pedro and the movers I had this 2nd time! I recommend that Key be in your moving services consideration set. A company that admits their mistakes, and works hard to try and correct a bad customer service experience is one worth considering.

5 reviews 5.0 star rating 3/1/2016 Hands down the best moving company I've worked with! I would recommend this company to anyone who is moving! First of all, my husband and I move A LOT. To be more precise we've moved 7 times in the last 4 years, and Key Moving was the most professional, courteous and hassle-free move we've ever had. When we started to look for the moving company, we only knew that we're moving out of New York, but weren't sure where to, Miami or LA.

So most companies wouldn't even deal with us or wouldn't provide quotes. From the very beginning Key Moving was very transparent about their pricing, gave us a very accurate estimate and turned out to be by far the cheapest company I've seen. We decided to store our things for a couple of months in one of their storage units, while we travel, and then make a decision. Scott, the gentleman who I talked to over the phone, was very professional, quick to respond and always delivered what he promised.

On the day of the move, movers arrived on time, were also very polite and professional and did their job very quick. After that Daniel was following through with our move, and also was very very nice and really on top of it. He did us a huge favor along the way, and helped us to get rid of our couch, because our new place already had one. When we finally decided to move to Miami, I gave them a call, and in less then a week we got our stuff.

Also very hassle-free. Boxes were in good condition, we had two broken glasses, but I consider it a success, given all the moving our boxes have been through. Anyway, as I said, would recommend them to anyone!

Best experience ever! I will recommend them to everyone that I know.we had Sceduall for 9am the team come on time very professional work very hard we were very happy we bring them coffee in the morning and both for them lunch they work very hard for the money if you trees them nicely you will get return back. The price was fairly and overall the guys did outstanding job. Highly recommended!

We had a great experience with Key Moving! We moved across state lines with 2 bedrooms worth of furniture, much of which was fragile. Pedro and his team were professional, efficient and pleasant. We got a flat rate, yet the movers still went above and beyond to ensure that our furniture was dis-assembled and re-assembled without a scratch. I would use them again and will recommend them to friends!

Highly recommend! Scott was very professional with planning my move from Brooklyn to the Bronx. The movers were on time and ready to work. I had a very tight window time to complete my move, and they completed the task. I was very impressed, and I will definitely will hired them again. I am a very happy customer. Thank you Key movers.

Very average company with average service. For starters, they came in late. The foreman was in a great hurry. I had a time based deal with Scott (the guy who booked on the phone) however, the foreman was insisting that he would only take 19 items as listed. They didn't shrink wrap everything as a result, they completely destroyed one baby crib and a recliner.

They were so careless that they never used a ramp or a lift to put things in a very high truck but instead used a small door which was some 6 feet above the ground. So they went kind of throwing things inside. They were even taking my babies mattress without packing it but I protested upon which they wrapped it. Upon reaching my new apartment, they realized they dropped a Allen wrench at my old address so I had to drive back to get that for them.

Overall a bad experience. Foreman was rude. He was constantly fighting with his own team and kept trying to charge me more for one thing or another. I would not recommend them to anyone.

I used Key Moving for my move from New York to Florida and nothing but a pleasant experience. I spoke with Daniel a few times who I believe was the owner also and he was amazing. I was told everything up front and received my shipment within the week which worked out perfectly because we drove down there. What was great about it was how the movers treated our belongings. They really made our new house feel like a home. 5 Stars!

We had to move recently as I had to change jobs. I wasn't so sure about what to expect from a moving company as I moved myself before. I was pleasantly surprised to see uniformed movers with clean trucks and equipment. My communication with the office was impeccable. I received answers to all my questions, in writing and with no "double sided" options.

The move itself was smooth. In both cases the movers showed up on time, were polite and seem to take good care of our goods. We are still in the process of unpacking boxes (moving sucks.) but overall I highly recommend Key Moving. P.S. I highly recommend having a rep come over and survey the goods. It takes the question mark out of the pricing possibilities.