Stack-On has over 40 years of proven success in the manufacturing and distribution of gun security products. Stack-On builds gun cabinets and safes purposefully, with the outdoorsman in mind. We strive to deliver exceptional value with a wide array of features, options, and flexibility. Stack-On quick access gun safes, portable security cases, and personal safes are the choice for the value-driven shopper in a variety of markets, channels, and demographics.
Services
Registering your product will provide Stack-On Customer Service vital information should you ever need to file a warranty claim for the product you have purchased. This information is confidential and will not be shared with any third parties. It is being collected to help Stack-On create products and services that will better meet the needs of its loyal customers.
Did you know that many of the calls we receive to Customer Service have a solution as easy as changing the battery in the safe?. A great way to avoid this inconvenient mishap is to sign up for Stack-On's bi-yearly battery change reminder. We can remind you by email, text, or both!. Check here to opt in for a biyearly text message reminder to change the batteries in your safe.
Make sure you have entered the # sign after you have entered your security code. Once the correct code is entered, you have 5 seconds to open the safe. Make sure to turn the handle clockwise to open the safe. If the red light comes on, check the battery and replace it as necessary. If the green light on the lock turns on for a moment, followed by the red light, you have a weak battery and will need to replace it. If you receive beeps 3 times, it means you have entered the wrong code. Open the door, remove the hinge caps.
Please take this into consideration when submitting your request, thank you for your patience. For your protection your stack-on product could be registered here in our product registration page. Step 1: Complete the information request below. Our Customer Service Agents will use this information to see if a key or combination request is available for your safe.
Reviews (16)
Tim Lezon
May 27, 2020
I have tried contacting them and no response back. I bought a battery light kit for inside my gun safe. The batteries are discharged in 1 week. The proximity switch is shutting off the lights as I can see when closing the door that the lights are going off. I wanted to see if there was a faulty unit or something else that I could try to remedy the issue but apparently they dont like dealing with customers!
Ryan D.
May 08, 2020
Terrible customer service. I purchased a 51-69 gun safe based on the dimensions (28.5 inches depth)that was listed on their website. Safe came delivered in the garage only from tractor supply and i hired movers to put it in a room on the first floor which doorway measured 29.5 inches. Turns out the safe is NOT 28.5 inches overall as it says on their website.
It does not include the hinges and tumbler which brought it to 31inches! Now i just spent $260 on movers to just put it right back in the garage where it was. I called customer service and i had never been treated so unfairly and not to mention the agent was completely unprofessional. All I was seeking was reimbursement for the cost of the movers since i bought the safe on the premise of their listed dimensions. The agent was not helpful and assured a manager would reach out. 3 days later. Crickets.
It does not include the hinges and tumbler which brought it to 31inches! Now i just spent $260 on movers to just put it right back in the garage where it was. I called customer service and i had never been treated so unfairly and not to mention the agent was completely unprofessional. All I was seeking was reimbursement for the cost of the movers since i bought the safe on the premise of their listed dimensions. The agent was not helpful and assured a manager would reach out. 3 days later. Crickets.
NerdyMe Studio
Apr 01, 2020
Garrett Hughes
Apr 29, 2019
Places order on December 18th, was told that day it would be 12 to 15 busniess days to get a key made and another 3 to 5 days to receive the key. On January 3rd I have a "confirmation" email stating that the have received my order and it would be 15 to 20 days for my order to shop. It is now January 21st and I call customer service and they said it has been shipped and they don't know when it was shipped or when I'll receive it, said maybe today or tomorrow.
No tracking number just a bunch of broad answers. So "MAYBE" I'll receive my key eventually. Maybe I won't. A little customer service would be nice and approximatations not answers. As of January 23 no notification after 48 hours make another phone call, speak to a guy named Michael and he said he'd get back to me in a hour, still nothing as of hour so I call them.
And get back in touch with Michael. He say it will be here on the 29th. So yet another week of waiting, hopefully it doesn't get lost in transit. So form originally being 12 to 15 business days turned into 40+ days. Great service stack on. Never will I buy or recommend stack on to anyone, I get better service at a McDonald's.
No tracking number just a bunch of broad answers. So "MAYBE" I'll receive my key eventually. Maybe I won't. A little customer service would be nice and approximatations not answers. As of January 23 no notification after 48 hours make another phone call, speak to a guy named Michael and he said he'd get back to me in a hour, still nothing as of hour so I call them.
And get back in touch with Michael. He say it will be here on the 29th. So yet another week of waiting, hopefully it doesn't get lost in transit. So form originally being 12 to 15 business days turned into 40+ days. Great service stack on. Never will I buy or recommend stack on to anyone, I get better service at a McDonald's.
Pinal SelfStorage
Feb 20, 2019
Cmi Jewelry
Jan 13, 2019
Have 4 Stack On safes. Tried to contact them via e-mail and both 800 and local phone numbers, and only infinite voice mail hold. Discovered they have up and moved to Mexico, and sold the company to Cannon Safes in Nevada (who also will not answer their phone or return an e-mail). Therefore service an impossibility. DON'T buy from Stack On (or Cannon)!
Mike K.
Jan 08, 2019
Please read this before considering purchasing a stack on safe. Aprrox in the month of Nov 20 18, I discovered the stack on safe I purchased was not locking properly. I check all the obvious such as the batteries, obstructions, etc. I have been a sheet metal worker for more than 35 years and I own an extensive amount of tools. I removed the back portion of the safe that exposes the locking mechanism.
I found the defective part and called stack on or about the 1st week of Dec 2018. I explained the situation and was told my safe was still under warranty and the parts will be sent directly to my home, I was relieved. Something happened along the way, It's been nearly a month I have not heard a thing from stack on. I have called repeatedly, sent emails to customer service with no reply.
The time spent calling to find out where and when I will receive the parts needed resulted in hours of recorded music to customer service with NO ANSWER WHAT SO EVER. there's AN OLD SAYING THAT THERE ARE NO BAD COMPANIES JUST BAD MANAGEMENT. This is a clear case of a company that is badly managed.
I found the defective part and called stack on or about the 1st week of Dec 2018. I explained the situation and was told my safe was still under warranty and the parts will be sent directly to my home, I was relieved. Something happened along the way, It's been nearly a month I have not heard a thing from stack on. I have called repeatedly, sent emails to customer service with no reply.
The time spent calling to find out where and when I will receive the parts needed resulted in hours of recorded music to customer service with NO ANSWER WHAT SO EVER. there's AN OLD SAYING THAT THERE ARE NO BAD COMPANIES JUST BAD MANAGEMENT. This is a clear case of a company that is badly managed.
Pat Owen
Dec 08, 2018
Have a safe and lost the key. Paid the fee and sent the info and finally got the replacement key. The key did not fit my safe. They then sent another key that did not fit. A final call revealed that there's nothing more they're willing to do for my safe that's maybe ten years old. I am frankly a bit shocked by this.
Kerry B.
Feb 09, 2018
Extremely frustrating company to work with. I have a keypad that went bad and have a lost key. We filled out the form from their website to get a replacement key, got in notarized per the instructions, and sent it in. This was on January 18, 2018. A week later I had not heard a thing so I called their customer service number. After being on hold for over 30 minutes with customer service I finally spoke with someone by the name of "Angel".
He told me my paperwork was received and the key was a week late and that I would have it at the end of the next week (February 2). Since them on numerous occasions, sat on hold for upwards of 45 minutes, and no one has EVER picked up my call. I never got past their annoying recordings that drones on and on and on and reminds me every 5 minutes that I am a "valued member of the Alpha Guardian Team." I have since sent the documents a second time thinking that would trigger a response.
No joy. As of February 9, I cannot talk to a human being and no one will respond to my customer service requests. We are building a new home and I am installing a VERY large gun safe in that home. Stack on won't be getting my business. STEER CLEAR! You won't get support. Absolutely horrible experience. Their President should be ashamed and embarrassed.
He told me my paperwork was received and the key was a week late and that I would have it at the end of the next week (February 2). Since them on numerous occasions, sat on hold for upwards of 45 minutes, and no one has EVER picked up my call. I never got past their annoying recordings that drones on and on and on and reminds me every 5 minutes that I am a "valued member of the Alpha Guardian Team." I have since sent the documents a second time thinking that would trigger a response.
No joy. As of February 9, I cannot talk to a human being and no one will respond to my customer service requests. We are building a new home and I am installing a VERY large gun safe in that home. Stack on won't be getting my business. STEER CLEAR! You won't get support. Absolutely horrible experience. Their President should be ashamed and embarrassed.
Darren K.
Jan 25, 2018
I have been working with this company for about 15 years. They have terrible customer service. They are nice but they are severely unorganized. I am on hold trying to call them. Sitting here forever because my guess is they are on lunch and just leave the phone on hold. I do not know. It has been 10 minutes. A call back feature is something all larger companies should have.
They do not. I am calling them because as is very common with them they have misplaced my order or they have shipped it to the wrong state. Not kidding. I wish I was not stuck with this company because I would like to buy from someone else.
They do not. I am calling them because as is very common with them they have misplaced my order or they have shipped it to the wrong state. Not kidding. I wish I was not stuck with this company because I would like to buy from someone else.
Ppavel Boshnakov
Dec 17, 2017
Anja B.
Nov 25, 2017
Thank you Stack-On for nothing when we called for help after our expensive gun safe took on water during the hurricane Harvey flood in Dickinson, TX. Not even a year old and none of your service representatives cared one bit. We didn't ask for a replacement, we simply asked for help on how to solve the mold issue. Since it's your product, you might have a solution, but nope, nothing.
But don't worry, we're just gonna attempt to fix it ourselves. Very disappointed and we'll be sharing this with our family and friends, especially with our many connections in the gun industry. Wish I could give zero stars.
But don't worry, we're just gonna attempt to fix it ourselves. Very disappointed and we'll be sharing this with our family and friends, especially with our many connections in the gun industry. Wish I could give zero stars.
Sal H.
Feb 17, 2017
Do you want a reason not to buy from this manufacture because they will gladly give you one. I was a happy customer until I had to request a new set of keys for a cabinet that I recently had replaced a lock on. Here's the basics: I ordered a new lock set from Stackon and replaced the one I had on my Gun Cabinet. I lost my set of keys somewhere in my garage so I figured, let me just call and order a replacement set.
When I did so they refused to send me a set of keys without filling out a request form, get it notarized and mailed in by USPS. So let me get this straight; Not only did they originally send me a replacement lock set with the key number on the invoice, but they are now unwilling to send me a replacement set by a call in order to the same address, same name and I am supplying the key number! This is the second StackOn product I have purchased, and will be the last! I WILL NEVER BUY FROM THEM AGAIN!
When I did so they refused to send me a set of keys without filling out a request form, get it notarized and mailed in by USPS. So let me get this straight; Not only did they originally send me a replacement lock set with the key number on the invoice, but they are now unwilling to send me a replacement set by a call in order to the same address, same name and I am supplying the key number! This is the second StackOn product I have purchased, and will be the last! I WILL NEVER BUY FROM THEM AGAIN!
Sep 08, 2016
Terribly operated business. Nothing is easy. Everything you ask for as a customer it sounds like a big deal and they make it more complicated. One of the gun safes with electronic keypad ran out of the battery and when you change the battery it won't let you open it either way. No back up batteries no reset code, no customer service support but girl with attitude. Stay away from the Stack -on products that's my simple advice. There are many other companies that'd be more than happy to assist you with the product problem.
Mike M.
Apr 17, 2015
Don't buy a Stack-On product unless you inspect it first! Terrible packaging that leads to shipping damage. This company has sent me two gun cabinets both damaged in shipment. Customer service took no ownership in trying to resolve this concern. basically wished me luck with my next Stack-On purchase. No luck there as I will not be buying any Stack-On products unless they get this right!
Interesting point number one is that if you read the Amazon reviews Stack-On has a reputation for customers receiving damaged product. At some point it should be obvious that the problem it is more than the knucklehead at FedEx Ground or the picky customer. Packaging is really bad. Interesting point number two is they were far more interested in me pulling down my Amazon claim then communicating with me on delivery or pick-up of damaged cabinet.
Interesting point number three is that I emailed three executives at Stack-On (at what I believe are their business emails, but I could have erred) with no return or bounce backs and 24 hours later. nothing. Not a we are sorry, we will look into the issue, etc.
Interesting point number one is that if you read the Amazon reviews Stack-On has a reputation for customers receiving damaged product. At some point it should be obvious that the problem it is more than the knucklehead at FedEx Ground or the picky customer. Packaging is really bad. Interesting point number two is they were far more interested in me pulling down my Amazon claim then communicating with me on delivery or pick-up of damaged cabinet.
Interesting point number three is that I emailed three executives at Stack-On (at what I believe are their business emails, but I could have erred) with no return or bounce backs and 24 hours later. nothing. Not a we are sorry, we will look into the issue, etc.
Sandy P.
Oct 17, 2012
DO NOT rely on this company's safe delivery service. Our safe was scheduled to be delivery yesterday and they were a no show. We called Stack-On and they took no responsibility. They contracted the work out to a local company. We called the delivery company and they gave us the run around. We had someone sitting in our house all day waiting for the safe.
Delivery was then rescheduled for today, their first appointment of the day. It's now 12:30 and still not here. Worse, the delivery company has no idea where it is or when it will be here. For a $325 delivery fee, this is absurd service.
Delivery was then rescheduled for today, their first appointment of the day. It's now 12:30 and still not here. Worse, the delivery company has no idea where it is or when it will be here. For a $325 delivery fee, this is absurd service.
