White Star Movers Inc - Grosse Pointe

Exceeded My Expectations! Before moving I contacted 3 local movers to get rates and availability. One of the popular services gave me a high quote, the other tried to up-sell me. White Star Mover's quote was competitive and straightforward. When I contacted them again to schedule a moving date, they made special arrangements to accommodate my schedule.

I have used moving services in the past with mixed results. So when Josh Z and Sonny arrived at my home (10 minutes before their expected ETA) I was pleasantly surprised. Right out of the gate they were very professional, competent, friendly and efficient. They took exceptional care of my home and belongings and hustled when appropriate and were patient when necessary. Moving is one of the most stressful events one can experience, and dealing with White Star was a pleasure and refreshing relief. I would highly recommend White Star Movers and would definitely use them again for future moves. Kudos and big thank you to Josh Z, Sonny and the staff at White Star Movers!

We had the most excellent service with this company. They're workers are very professional and kind. They did such a remarkable job with our move. I moved out of a house into a condo and it was the quickest most efficient move we could've asked for. I would highly recommend this company for all of your moving needs.

Huge thank you to Bobby and Taezon! Your professionalism and hard work did not go unnoticed. You were on time and went above and beyond my expectations! You were very careful with my furniture yet moved quickly! I will definitely use White Star movers in the future because of you both!

Just finished a move from a downtown Detroit townhouse to a high rise on the morning of a big snowstorm. From the office to the moving crew this was an awesome experience. The 3 movers (Will, Bobby, and Sonny) were helpful and a pleasure to work with. I highly recommend this company.

I was impressed with Josh Z and Sonny who came out and represented White Star Movers. They're professionals! They did an amazing job moving 2 pods for us in courteous and efficient manner. I appreciated their customer service too. The company itself was amazing too, their call center dispatch workers were very helpful. I have to say I was impressed with my experience and will highly recommend White Star Movers.

Today was my second move within a year with Whitestar Movers! Bobby and Josh were amazing, and exceeded all of my expectations! When you trust your movers, your anxiety levels stay down and you can actually enjoy this usually extremely stressful day! All of my most cherished furnishes were in great hands, and the weather today (5 degrees and windy as heck!) did not slow them down. What a great team! Hire them. You won't regret it. Thank you again, guys! -Amber

Professional crew and office staff. My move was so much easier than I expected. The 3 man crew of Will, Bobby and sonny went above and beyond to help with the move. They were careful and respectful of my items and my home. Recommend them highly.

We had Dan N., Josh Z. and Jordan move all the contents of our office into containers for temporary storage while our new space is being made ready. They were all extremely polite, efficient and worked very hard to load our contents into their truck in very cold temperatures. I absolutely would use them again and highly recommend White Star. Kathy L.

Very professional! I'm very happy to have White Star Movers as the company to move my belongings. Leo, Riley, and Mario were most helpful! They were fast, efficient, and extremely careful with my house hold items. Thank you!

Everyone looking for quality movers for a reasonable price this is the place to go! I had quoted competitors and no one beat their price or time quote for my things. Josh Z and Matt B showed up to my second floor apartment and I was a little worried as it took 3 guys to get my couch up.but they were literally the best movers, we're so nice, extremely helpful and did more than impressive job.

They did everything and took such care in the shortest time! I was getting quotes for 3-5 hours and was looking at over 1k from other places. These guys did not dilly dally and waste my time for money and got the job done in 2.5 hours! This was my first move so I really had no idea what to expect and this just set the standard so high. I will be using them in the future and would recommend them to family, friends, anyone.

Leo, Mario, and Josh J were great! They were quick, efficient, and were willing to go the extra mile. Currently, my mother is in the hospital, and they moved me in time to spend time with her today. Thank you very much guys! Update - 12/31/2021 I used White Star Movers again due to my mother's condition worsening. Bobby and Ortiz were great! I am glad that I chose White Star to help with my move.

Our moving day was efficient and of the highest quality. Tayzon and Josh arrived early and loaded our furniture and belongings with great care. When we arrived at our new place, they were very accomodating and placed all furniture and belongings exaxtly where we wanted it. They handled everything with great care and were very efficient, friendly and accomodating. This is the second time we have used White Star and family have used them for their moves also. Thank you so much!

So glad our friends recommended White Star Movers to us! We moved ourselves from Chicagoland to Lake Orion in November, but wanted movers to unpack our truck and just carry our stuff up to a two-story apartment; Stan and Steve were phenomenal! Not only did they do a professional job unpacking our truck, carefully navigating a tight entryway, they were kind enough to make sure the labeled boxes went into the correct rooms!

They even checked in with us before they left, to see if we decided we'd like the furniture in a different spot, or anything moved around before they left. They were in and out in short order and were so professional. Highly recommend White Star, and we will definitely be using them again when we buy a house in the near future! Thanks Stan and Steve, you guys were EXCELLENT!

Excellent moving company. Prompt and very dependable. Sonny, John and Isaac were very helpful, efficient and went out of their way to place furniture where I wanted it. I couldn't have asked for better movers. Can't praise them. enough wonderful experience.

My realtor referred me to White Star Movers.so glad she did. All the people I spoke to on the phone were helpful, professional, & patient. I called several times changing the amount of items I was having moved. They were never annoyed, just updated the info & gave me a quote. Ben, Mario, & Sonny arrived early, moved efficiently, & handled ALL of our items with great care. Ben seemed like the crew leader that day & he was very professional & personable. I would definitely use them again in the future.

Had White Star move a client of mine a few weeks ago into a senior housing community. Troy, Tommy, and Chandler handled the move and they were AMAZING! Hands down these employees were some of the best movers I have ever worked with. Extremely kind and helpful to me and my team as well as our client. Went above and beyond to make sure her and her daughter were happy with all of her furniture placements before they left.

I deleted my five star review from 2016 because things clearly have changed and I don't want to mislead people. I contacted White Star last week regarding a quote. They scheduled Eric for a walkthrough at 11:30am on Friday last week. I cleared my schedule so I could be home that day. Eric called me at 10:20am the day of our scheduled meeting and left a voicemail that he had to "reschedule".

When I finally managed to get him on the phone at 11:25am, he told me that he had no plans whatsoever to drive to Ann Arbor for a quote because its a long drive, which is something that would have been good to know more than 5 minutes before our meeting. He then tried to give me a quote while driving (!), which I found irresponsible for numerous reasons.

I asked him if we could do a video walkthrough instead so we could get an accurate quote. He agreed and promised to call on Saturday to schedule the walkthrough. Unsurprisingly, he never called. Given the long list of red flags here I decided to work with another company.

Well, if I could give zero stars I would. On July 9, Eric Czygan the regional manager came to my current home to give me a quote for a move date of August 11. My quote was for $1,186.70. Prior to giving me that quote he walked through my house one bedroom at a time and calculated the weight and time it would spend on our move. He boasted about his staff and how they went down to half the size of their staff since COVID because the others wanted to collect unemployment.

He said the staff they have are the best of the best who are well-paid with a 401k at the company, making them reliable and great to work with. After we went through room by room including the garage and basement, we sat at my kitchen table where he told me that he had August 11 available. At the end of the conversation, I said I wasn't going to beat around the bush and I wanted to book them right now.

He told me I didn't need a down payment, everything was set for August 11, 2021 and I should call him one week before the move (Aug 4) to update him with any changes. On August 4 I called him at the number he gave me, (586) 873-3888- I left a detailed VM, no call back. On August 5 I called the same phone number- left a detailed VM, no call back.

I immediately called 586-977-0400 and explained the situation that Eric was no responding and I needed to confirm my move. They told me that they couldn't find my name anywhere on their calendar. They said they would leave a message for Eric but the earliest move date they had was August 31- I told them I was turning the keys over on Aug 12 so that wouldn't work.

About an hour went by and Eric still hasn't called. I called their main phone number again and spoke with the same girl- I told her I was freaking out and she said Eric would call me and that he was in an appointment or meeting. About 15 minutes later I called and spoke to another girl. Same thing, Eric still isn't available and he would call me. It's now August 6 and still no return call.

The girls at the office had zero empathy or compassion- they said they weren't sure what the conversation was between Eric and I and talking to him wasn't going to get me a moving date. Are you serious?! I looked back at my quote and the dates keep changing- on it, it must be a live document where you can make modifications because the prepared date said Aug 5 yesterday and now it says Aug 6- my move date said Aug 2- I asked the girls if my move date was August 2, why didn't anyone come to my house on August 2.

I booked over a month in advance to only have this reputable company ghost me. I am sick to my stomach knowing that we don't have movers for our move less than a week away. I would never book with White Star again- they had great reviews but totally screwed me and my family over.

When we decided to move from Michigan to Alabama our first concern was obviously the move itself. We first contacted Eric at Mayflower/white star movers and he quickly set us up with an estimate.from there on the process couldnt have been simpler. we were assigned a move coordinator, Megan, who kept us updated on schedules etc.the movers, Jon, Leo, and josh showed up when they told us they'd be there, they were courteous, polite and friendly.

But most of all they were the hardest working guys. They loaded the truck and did an excellent job. They made sure that everything was marked correctly and placed in the truck in the order we wanted. Great group of guys and we couldnt have been happier.within a week our load was delivered to Alabama by Mike and Everett, they were also great.they worked tirelessly despite the near 90 degree temps and us being located on the second floor.they never complained and remained happy and upbeat during the entire move.

Every box and piece of furniture was placed where we had requested and they were done in less than 4 hours. I would never hesitate to recommend this company to anyone for their move.we had an experience about 19 years ago with another company I prefer not to name, all I'll say is that, I'll never try to save money on a move again, the two men who moved us then were a disaster, I moved more boxes than the two of them did. I'll never shop for a bargain when I move again, Go for a quality first rate company, you'll be happier in the long run. Thanks to everyone associated with Mayflower/White Star movers.youre the best! No

I had to schedule a move from one storage unit to another with pretty short notice. This entire experience was as easy as it could have been. From scheduling with Kateland to the moving guys Mike A., Don and Leo. These guys were the best! They were so quick, efficient and even made my items i would need easily accessible. They were so fast too! I'm very lucky to have found this moving company and will definitely use them again. I trusted them with some fragile sentimental belongings and they didn't disappoint. Highly recommend! Thank you!

We are so happy with the packing job Whitestar movers did for us! Andrew, Trent, Steve & Kamryn were not only professional and did a great job, but they were also very pleasant & efficient. I'd hire this crew to pack my house again. Then, on move day, we had Andrew, Trent, John & Carlos. They put my mind at ease, handled every detail & did more than expected. They over promised AND over delivered. Give these teams a raise Whitestar! Best money I've ever spent on a move!

Estimated 4-5 hours for my move. Took over 8 hours. It was recommended only two guys would be needed, could have saved a lot of time and money if the job was quoted more appropriately.

Moving was an emotional thing for me and my wife. Once the truck pulled up, my wife started crying and was upset. The movers made us both feel comfortable. We realized our belonging were in good hands and we saw them take extra care of things. Trent, Ben Shaw and Bobby (not Ricky) did a fantastic job. They made sure everything we wanted was packed up and then they put everything where we wanted in our new house.

They were fast and even finished in less time then quoted. If we ever move again, we will use White Star Movers again and request these 3 guys. Thanks for helping make this move easier on us.

Amazing price. Showed up on time. Utmost care moving my antique furniture. Not sure if every employees is this amazing, but I had an above and beyond experience with Brett & Andrew. Made a stressful time much easier. A++++. Only wish I knew about them earlier.

I've worked with other moving companies but not as professional as efficient as this one don't hesitate to utilize white star services if you're lucky enough to get Matt and Carol to help you you have a great day

So I completely understand the frustration of state to state moves and that may be why some folks had a bad experience, but I have to say, this was the BEST experience I've ever had with a moving company. I had the pleasure of working with Dwayne, Connor and Marcus for my move from Royal Oak to Saint Clair Shores. Not only did they go above and beyond to move and reassemble some troublesome items I had, but all did it with a great "can do" attitude.

To say that these polite, professional guys made my entire day stress free is an understatement. I will absolutely use them again if I move, or recommend them to anyone for an interstate move. Thanks again White Star and team DMC!

We are impressed with the customer service and by the professionalism of the young lady answering the phones. She is polite, thorough and knowledgeable. We highly recommend this mover. We had zero damage to our belongings and the guys were polite, wrapped everything very well, including our glass wall unit. Not a single scratch or mar! A special shout out to Dwayne, Marcus and Connor for an awesome pick up and delivery over and above the line of duty. What a team! Thanks for all of your care and concern and for a flawless experience!

The guys are super nice when they arrive, but they don't do an awesome job packing or labeling your belongings correctly. We just arrived at our new location and have begun to unpack all of the boxes. To our surprise, some of our most prized possessions are damaged / broken. It's never easy moving. Especially when your job requires the move.

I wish moving companies were just more considerate. In all of my military moves, by far, my stuff packaged by White Star Movers was damaged the most. Do your homework before you hire this company. Actually, run. Don't hire this company. Unless you wish to have your belongings broken and damaged.

I thought, went you hire a moving company like white star they will move you, all I got was to lazy men who had better things to do WOW and it was unbelievable how rude they were

I hired White Star/MayFlower movers for my relocation from Michigan to Arizona and found them to be very professional, prompt and willing to go above and beyond my expectations. I selected a pickup date and they confirmed saying they would be there at 8am. At 8am they were there and ready to start loading. They stated they would have my stuff in Arizona in 5 to 10 days and arrived on the 6th day, They kept me updated as to their location and expected arrival. Called the day prior and said they would be at my door at again 8am for unloading. 8am they were there and unloaded even asking where in rooms I wanted things setup and against what wall etc. 11:00am they were complete and on their way. Each location they covered floors with runners, covered wall/door corners. Price quoted was price paid. In a word. "Professional" Thank you Eric and the entire moving crew.

WHITE STAR MOVERS NIGHTMARE! About $2,000 of Damage. White Star/Mayflower moved my 88-year-old mother from Novi Michigan to an assisted living facility near my home in Southport North Carolina. The truck was scheduled to arrive Friday June 3. On Friday they did not know where the truck was. On Monday I was told it arrived at the Wilmington NC agent "with significant damage".

The truck arrived at my home on Wednesday the 8th. The furniture for my mother's new resident was unusable. There were family heirlooms that are 60 to 90 years old with legs broken off, scratched and gouged. Most cartons were crushed. We had to scramble to find other furniture for my mother to use. It is unknown if the pieces can be repaired.

They cannot be replaced! My garage is currently full with broken furniture and crushed boxes, while we wait for the insurance adjuster. I was told to contact Mayflower for a 5-day delay claim. I told Mayflower and White Star, my mother's furniture is not delayed 5 days. The move is not complete until her furniture is repaired and delivered to her.

I raised the issue with White Star. Mark White, the Owner of White Star Movers, response was: "Headquarters is giving you the 5 day delay claim for it arriving late and Penny in claims is handling the damages." The move is over. White Star did their job, but does not care about how the job was done. Mark White has passed it off to Mayflower claims and wiped his hands of it. Thanks for the great customer service Mr. White. A sample of the damage can be viewed at: https://drive.google.com/folderview?id=0B4APoHC-lXPQa1ZTekMyQnlwcW8&usp=sharing

We used White Star for a local move after many suggestions to give them a call! Best money you can spend when moving! We only needed them to move the big stuff. Beds, couches, dressers, desks. When i called and got a quote, the 3 hours minimum was $185 less than slither company i called ( travel and fuel charges included)! The 2 movers arrived on time, were very nice, and did not waste ANY time!

They were very careful with our belongings. The time quote they gave me was also spot on, so i wasn't shocked with how long it took. I will refer them anyone looking to move!