Reliable Storage

My name is Jadi Mills and I work for Simply Contents LLC, We're a emergency packout/storage company and we just did business for the first time with Reliable Storage! Julie at the front desk was super kind and made the whole process quick and efficient, Highly recommend Reliable Storage for anyone in a rush or just looking for a relaible storage facility.

Julie did an outstanding job getting me into a storage unit that meets my needs.

We at The Wright Move (#1Northwest Labor only) Moving Business LOVE Working with Reliable Storage Helping Families and persons in need of Relocating and Loading, unloading, packing up their belongings and unpacking. Julie's the best! Extremely helpful and nice. We love that the units are accessible and wide turn space to get in and out so people can easily move about. Even with larger vehicles unloving, other cars are able to go right past with no problem. Easy 5 star

We moved mid Pandemic, so no stress there. Our first contact with the ladies at Reliable was on the phone, followed up by emails. When we arrived with our first load and met them in person, they were kind and professional, with a bit of humor. We needed to store a business, classic car, and household. They were able to seamlessly accommodate all of our needs.

The gate hours were so convenient. Knowing someone was onsite was peace of mind. The annual garage sale is fantastic! They always treated us with kindness and made us feel like we were a priority when we had a question, if they needed to follow up it was consistently prompt. Thanks for your customer service!

I highly recommend this storage facility! Convenient location, good rates and benefits (including free use of a truck for moving in!) plus the staff are friendly and helpful! I've moved several times in my life and this is the cleanest and most secure storage unit I've ever rented! Great experience all around for me! Special shout out to Julie for doing an amazing job! NW

Julie was awesome and so helpful! She made the experience of getting me switched over to a bigger storage unit fast and easy and I will always be using them as my preferred storage place!

Thank you so very much Poulsbo Reliable Storage! Staff was always in a great mood and willing to help, Especially Julie my wife and I love you so very much thank you again! Ps they are not not joking about using the Uhal truck it's free for members to use for members just return it's filled up and make sure to reserve it. Will always be my 1st choice for storage in kitsap.

Julie is awesome! And the prices + free truck is unmatched. And a yearly site garage sale! Seattle storage companies need to take note!

I have received excellent customer service from Julie at Reliable Storage facility in Poulsbo. She listens to your questions and requests and provides resources and suggestions. So very helpful and so greatly appreciated!

Reserving a unit was easy and was offered a free move-in truck. Julie in the office was a huge help and took me around to show me the available units. Great customer service. I moved in on a Sunday afternoon with the move-in truck. The office is closed on Sundays and when I went to access my locker, there was a padlock on it. Not mine BTW. Well since the office was closed I figured I would have to keep my fully loaded moving truck until a weekday.

I called the after hours emergency line and Julie came out and unlocked the maintenance lock that was put on my unit and I was able to successfully move into my locker. She was friendly, helpful, and did not even care that I was interrupting her day off. Thank you, Julie. I am happy to rent from you!

Reliable Storage was great! I can't say enough good about this storage facility. The units were clean and the staff was always friendly and professional. Whenever I needed assistance, they were always very responsive. Even during the covid pandemic, they were responsive and the level of customer service remained excellent.

Great place! Immaculately taken care of. Managers are dependable, friendly and know what they're doing. Would highly recommend!

I am updating my review after my husband spoke with the General Manager. We were happy to find out Juan is still employed here, what we thought was a husband and wife team we found out is just the wife, unfortunately she is the one who yelled at my son. There is now water access up in the top lot and an email was sent out stating this. Juan and the GM found a temporary parking spot while they contact the owner of the trailer that was partially parked in our spot and have him come straighten his trail out, allowing us full access to our spot.

Thank you Juan, Jim (the GM) and the owner for working on solving the problems When we first started storing our trailer here is was a great experience. However they now have new management who have yelled at my husband and my son (who is only 4). The trailer next to ours is clearly in our spot which makes makes parking and leaving extremely difficult and the new husband and wife management team are unwilling to contact to owner of the other trailer.

The new management also cut off our power without warning. My husband returned from a trip with our trailer to find the power box locked. The new male manager accused my husband of using power without paying. When we moved in we made it ckear we needed power, there was a lock on our outlet and when we agreed to pay the higher rate for power it was unlocked and we have been plugged in ever since!

The newest and final straw for us is that the water access has been removed without any warning! We went today and tried to fill up on our way out of town and there is no way to access water. Beware to all who are currently there, THERE IS NO LONGER WATER. This storage lot went from full with a waiting list to having many spots available. We will be leaving as well just as soon as I can find a new place! We have been there about a year and a half and had no issues until May of 2017. We loved working with Juan and Mel and they are sorely missed.