Twin Forks Moving & Storage

Good service before my move and nice and helpful crew. move complicated bc during covid. however movers took along time to arrive at my new house and were unable to unpack and assemble all furniture/boxes. some furniture was damaged and they brought back with them to repair- these items were never returned despite repeated requests. a vintage sign was missing and I could not claim in insurance bc I was told it could be in an unpacked box that was beneath furnishings in my storage area- when box was later unpacked, sign was still missing. took almost 6 months to sort out insurance claim.

I have used them for multiple moves and have always been 100% satisfied.

Had an estimate from them to move the contents of our home to a storage unit. They gave us the boxes and we were told any unused boxes we would be refunded for. The final bill was 3 times what the estimate was for and never refunded for the unused boxes. I understand that there will be a little adjustment to the original estimate but it was a little ridiculous. And 1 damaged piece of furniture. Not using them again.

A Great Family Business that i am fortunate to work for. Chris and Gab are the nicest Father and Son in the Business, they are hands on as opposed to just sitting in there offices. There entire office staff are great as well. YOU WANT A CARING COMPANY TO RELOCATE YOUR FAMILY THIS IS THE PLACE TO CALL.

The absolute worst. They damaged every single piece of furniture! All were antiques. So my repairs were extensive and expensive. Broken fine China that was my Grandmother's. Broken cane seating or a tiger wood chair that the owner took and went I went to the offices 3 weeks later, the Owner and his number one employee laughed at me. My intuition told me he threw it away.

He lost beds! 3 Antique ones. He was supposed to give my Sister one storage unit and me another. Without telling us they took everything to WestHampton and both of our thins in one storage unit. Allowing her to go through every box of mine and the employee with a photogenic memory told me a piece of my furniture was missing. She was able to help herself. I am not interested in suing people. But don't use this company. Bad people. Their cruelty was so unnecessary.

It was a pleasure dealing with Twin Forks. The home office was helpful and responsive and Mike, our driver, and his crew courteous, professional - and enjoyable company to boot. Recommend Twin Forks Moving without reservation.

I have been in business for 45 years as a professional designer and I was a customer of this company for ten years. Never owed them a penny. Generally pretty good, although expensive. That said, about a year ago I noticed they were not doing their job - they did not inspect items upon delivery or even let me know when something was received. As a designer, that information is critical in case there is a claim that has to be filed for damage.

When I asked why they were not telling me when deliveries arrived or why they were not being inspected, I was told by Cate, the office manager, that they were "too busy." Last month a very expensive custom cabinet that was made in Europe was received by them and subsequently scheduled for delivery to my client. When it arrived at my client's house, the delivery men showed me that there was a huge chunk of wood taken out of the edge on the top of one of the cabinets and the box was a mess - torn, broken, dented.

It was clear that nobody had bothered to inspect the piece for damage when it arrived although it is SOP when a carton is received by a receiving warehouse that is damaged the first thing that is done, and done immediately before accepting it, is open the box, look for damage, document it on the Bill of Lading, and advise the customer. I told them to put it in the house, went directly to my office and called a furniture repair company.

About an hour later I got a crazy voice message from the owner, Chris, stating repeatedly that he had "made an executive decision" to go back into my client's house without my permission or knowledge and take the item back to their warehouse. I was flabbergasted. They then took it upon themselves to try to fix it, also without my permission, all the while insisting that they had not damaged the cabinet.

I asked them why, if they did not damage the piece, did they take it back in order to repair it? No response. I called two weeks later, and they said it was done. I asked for a photo of the repair. It was clearly unacceptable - so bad that they didn't even argue but said they would try to fix it again. I told them to just return it but they refused and insisted they get paid for the delivery.

The charge was an inflated bill for $600 and when I questioned how a 20 minute delivery could cost that much, they said they were billing me a "three hour minimum" (for a delivery service?) which I had never heard of. IMO they were trying to cover their cost for the failed repair. When I asked the if that meant for every 8 hours of work they were actually billing for 24 hours, they hung up on me.

In an effort to get my merchandise, I agreed to sign their ACH withdrawal authorization form. They had refused a business debit card, asked for CASH, and, when I said I would not drive an hour to deliver cash, which is totally unbusinesslike to begin with, they insisted that I sign the form for an unspecified amount before releasing the furniture to another trucking company.

Every time I called they hung up or did not pick up the phone. The only way I finally reached them was to hide my number (*67) when I called. THEN they picked up and were shocked to hear me on the phone. I asked for the owner, who took the call and without a word hung up the phone again. FOLLOWUP: I ultimately received the cabinet by sending the ACH form and hired another company to pick up the cabinet. which cost me additional monies.

The moving company found - and documented - additional damage on the cabinet when they went to pick it up, damage that could only have been done in the Twin Forks warehouse. Now this will cost me even more in order to have the cabinet fixed. They lied, they were rude, they were totally unprofessional, took the merchandise from my client's house without authorization, refused to take responsibility for their damage, refused to return my cabinet, did not do the job they were supposed to do, and held me hostage for money in the face of damaging a $5000 cabinet before agreeing to release the cabinet to another delivery service. Needless to say, I will be suing them for diminished value and out of pocket expenses. The worst.

Excellent professional full Service company. Highly highly recommend. After Sandy they sent trucks free all Over with clothes donated to Staten Island New York where needed daily. These are very good kind people. Don't forget their FREE kindness.

The entire team including managers, packers, movers, office support did a fantastic job. They are professional, helpful, friendly, and hard working. We are continued to be impressed with the great care everyone takes at Twin Forks. Thanks again for making our move less stressful and smooth!

The team at Twin Forks is top-notch and provided perhaps the smoothest and professional move we've ever experienced. From Gabe who manages the business and the overall process, to the moving and packing crews. Everything was thought through and taken care of right down to the smallest detail. If you can believe it, this was the first move we've ever done where nothing came out on the other side broken. Additionally, Wayne and his moving crew were really the best group of movers you could ever ask to work with. Super focused, amazing communicators, and just really friendly. Would recommend them highly and would definitely use them again. Just good people all around.

We used Twin Forks to receive, inspect and install all the furniture for a 5 bedroom house in Bridgehampton. They made everything very easy for us to monitor the project from Los Angeles. Very professional in all aspects. Even when we had several items get damaged in transit, they were helpful in getting things settled with third parties. They were also great with our client. I could not have asked for a better company to work with.

Thank you Ricardo for helping us move from the East End of Long Island to Pennsylvania. Your men are very professional, knowledgeable and polite. We appreciate how you handled all of our needs and concerns. You hold the bar high.

We hired Twin Forks Moving and Storage to pack and move my elderly grandparents last weekend. The crew was great! They were friendly and patient, and made my grandparents feel very comfortable moving out of their longtime home. They packed everything quickly and thoroughly, taking the time to individually wrap each item before transport - Every item arrived safe and unbroken.

They were truly a pleasure to work with on a really stressful day. Additionally, the estimate and the final cost were both very transparent and fair. I would highly recommend Twin Forks!

Horrendous experience with this company. They could not figure out how to move a sofa out of my apartment (I had to tell them to take the legs off). They damaged the walls and mouldings and did not offer to compensate for the damage! Then upon arrival at the new location they refused to move the sofa to the second floor as discussed. Said it was not possible which of course it is.

Just had a great experience with B&N movers who were kind professional and moved the sofa upstairs without an issue. Hire B&N. Stay away from Twin Fork. They're unprofessional, obnoxious and incapable of moving a simple sofa. Horrible!

Twin Forks is the best moving company I have encountered in a very, very long life. I have used them on 2 big moves - the last was from Long Island to North Carolina with a lengthy stop over in their storage facility. The packing crew is professional, caring and kind. The crew that brought the contents of our very large house down south then were careful to place everything exactly where we wanted and even offered extra help. Can't imagine this business would get a bad review, unless from a competitor!

Great crew. Truly an efficient, organized, and courteous team that went out of the way to make this complicated move as quick and painless as possible. Over two days, Twin Forks deftly handled packing the contents of a four story home in East Hampton (which included four bedrooms, two libraries, a full basement, and a pool house) and then relocated the items to multiple addresses in the tri-state area.

This was one of those jobs that had everything -- pianos, art that needed crating, chandeliers, furniture to donate, a storage unit in New Jersey, an apartment in Manhattan. Final price was very near the original estimate, which was incredible considering I decided to use their packing blankets and also had a few last minute add-ons. Thanks to their stellar planning and willingness to collaborate, Twin Forks made this an exceptional experience.

These guys moved my mother out of her home of 40 years last week. We could not have been happier. Things went to basically three places -- her apartment, to storage and to be donated. They also packed -- which included the entire kitchen, a lot of art, and furniture and clothing. The packers were terrific -- extremely helpful, flexible and nice to have around -- and the movers were the same.

There were steep stairs involved, and many heavy and fragile items. Everything was treated carefully and we were consulted at every opportunity, if there was even the smallest question. It required patience and organization and everyone of them demonstrated both. The owner stopped by twice to see how it was going. This is the second house they've done for our family -- and btw, we are in no way related to the company -- so I've experienced the other end of their business too -- items got to me safely and securely across the country. We thank them for making an emotional and difficult time go smoothly and easily.

Simply awful. What they didn't lose they broke. Hard to believe they got a 5 star review - must be a relative.

Love these guys! They moved us today! Not only was their customer service helpful, kind and informative but the movers were Quick, efficient, polite and on time. Will absolutely use them in the future :

Not sure why anyone would give Twin Forks Moving a bad review. After using other companies over the years, Twin Forks Moving is by far the best in the business. Beyond professional. They were on time, packed everything up without incident and made my parents move the easiest ever. In the past when calling other moving companies, you typically get a rude dispatcher on the phone.

Not with Twin Forks Moving, Co. From the moment we called to inquire about their service, the person on the other phone was friendly and helpful. Google may have listed Twin Forks as the forth choice, but they should really first. They have our biz for life.

No stars! The worst moving company ever! The actually price was way more than quoted, things broken and the owner, Chris, left the most obnoxious message on my vmail. Also, they outsourced the job to another company and didn't supervise the job. They asked that I pay in cash. I guess Chris doesn't use the same teachers, fire dept, military, roads, etc. that I use and wanted to avoid taxes? I eventually wrote him a check that he insisted be made to him personally and not the business. Also, all of my tools and emergency equipment was stolen. Despicable!