Royal Hawaiian Movers

I have no complaints! The individuals doing the packing were awesome! very friendly and helpful. They seemed to enjoy their jobs. Definitely hard work that I would not want to do. So very grateful.

I was excited to work with Royal Hawaiian as they seemed to have a pretty good reputation. My pack out survey was done virtually, which is understandable because of COVID, but of course is not as accurate as an in-person survey. With that being said, the pack out was severely underestimated. The movers showed up and right off the bat, had mentioned that they didn't have enough packing paper.

The lead had told them to just use as little as possible. This was a huge red flag as I own a lot of fragile items and expected the utmost care be provided to wrap and pack these items. Long story, short, they ended up calling someone to bring them more paper. The second red flag was when the movers started moving my mattress out of my unit WITHOUT wrapping it.

Before they took it out the door, I had stopped them to ask why they hadn't wrapped it, and their response was that it wouldn't fit out the door and they would wrap it once downstairs near the truck. This was not my first move from this same exact place, so I knew it could be done and told them so, but they still took it out of my unit to wrap it, gross!

Third issue I had is that this time they ran out of padded wrap and wanted to wrap my expensive framed art with the paper wrap (which was way too small to wrap around). At this point I demanded they ask someone to bring more padded wrap. The whole ordeal was taking so long, two more movers had to show up (for a total of 6) and had to help them. ---Side note: These two movers had mentioned they came from packing up a unit with a similar volume of HHG, and it was just the two of them, they agreed these guys were taking a long time.-- Because of how long they were taking, the building management could not allow them to use the elevator past a certain time, and much of my stuff was hastily wrapped and packed.

Damage to some of my things is inevitable at this point, but I'm hoping the irreplaceable items make it ok. If I were to rate only the movers, I'd give them a 0, 3 of the 4 guys seemed pretty clueless. I don't know if this is indicative of the company as a whole, as the surveyor/coordinator seemed very friendly and responded promptly.

I would highly recommend this company, especially for military members. The 3 employees that were assigned to our Packout/Pickup were respectful, followed all COVID protocols and ensured to double/triple check to make sure that they took the things that we wanted them to pack.

Amazing crew, I gotta remember review them for the military as well. They delivered our goods earlier than expected and were super friendly. Some strong guys and they were great at time management. Nothijg was damaged or missing and everything was assembled. A month later our empty were picked up.

Royal Hawaiian Movers came out to pack our house. Were incredibly professional throughout the pack out day. My wife's Wallet, ID's, Credit Cards were accidently packed with our Household Goods. They went out of the way to help us go through the packed items to recover her wallet prior to moving everything. These guys are awesome, and take customer service to the next level. Thank you for a great experience!

My husband is military, so we were moving from Oahu to Germany using Royal Hawaiian Movers back in March. We do not have many things, mostly bulky furniture and glass decorations. The workers assigned to us were very professional. They worked very efficiently! I had them pack up a room at my old home, and a storage unit in Waipahu. We started the day at 10am and ended a little after 5pm, which was impressive considering there were only 2 of them and my storage unit had a tiny elevator so there was a lot of going up and back down.

They were very careful with my decorations, which was important for me because it wasnt stuff easily purchased or found. Anyways, when we got to Germany even my transportation officer who oversaw my move in process was surprised at what a good job was done packing my things. Most companies, in her 20 years experience in her line of work, she says dont follow protocol about how to pack certain items.

She was thoroughly impressed because all of my glass items were packaged separately in lots of packing paper, and if possible even cardboard and then shoved into boxes with extra packing paper. None of my things arrived damaged, everything was in tact! I HIGHLY RECOMMEND Royal Hawaiian Movers, can't beat it.

Came without notice after days of attempting to reach out to them via the logistics company. I'm not sure if it was the east coast logistics companies fault or theirs. Regardless, we were not properly prepared for the movers. A full tank of propane also went missing. I planned on giving it to my tenants when they moved in. They did manage to salvage some credit by preforming the task quickly.

The knowledge of the customer service is less than helpful. They were unable to answer basic questions about process of their own company. After being transferred twice the person was still having to put me on hold to relay questions back to their 'dispatch'. Additionally this company not professional. Before unpacking my items the lead packer pulled aside and told me that "if I took care of his team, they'd take care of my stuff".

I thought he was joking, so nervously I was like, what does that mean. and he said you know, take care of us with food and drinks and we'll take care of your stuff. Seriously, but with a jovial response, I said well that should come without bribe. Other than that the movers underestimated the unpack time. Due to being behind, they brought in the B team on the last day to assist with unpacking.

The lead packer asked if I still wanted everything unpacked because it was getting close to them having to leave. I stated they were contracted to deliver and unpack and yes I would hold them to the contract. At this point it went from 3 people in my house to 6 and their method of "unpacking" as to dump out boxes anywhere they could. I caught a guy dumping boxes of bathroom items (towels, decorations, etc) into the bathtub.

From the looks of it he had dumped about 4-boes of items. Two others were caught dumping.not unpacking, but literally dumping clothes on the beds. I pulled the lead packer aside and mentioned the two concerns two which he replied, well do you want us out of here on time or not? Then he and the crew started talking in a pacific islander language, laughing and making obscene gestures.

One of the packers opened a box clearly labeled "bedroom" in the garage, when I corrected him and said that he needed to take that to the upstairs bedroom he cursed and jerked the open box up and proceeded upstairs, that jerking motion made several items fall out and break on the flor. It was at that point I kicked them out of the house and finished the job myself.

Movers are horrible at assembling furniture! With some of the items it seemed like it was assembled but when taking a closer look, some of the screws were stripped and others were missing and left on the floor. Extremely frustrating. When calling the company, they kept transferring me from phone to phone without truly helping. If they are assembling, ensure you supervise them. if not, the same thing may happen.

The Royal Hawaiian Moving crew who packed and loaded our household goods for shipping were outstanding. They were courteous, fast, and responsive to any concerns we had. We would definitely use them again. Customer service called every day to make sure our experience was a good one.

If you are moving from the mainland- do not use this company. I moved from the mainland and expected good service since this company has a good Better Business Bureau Rating, so we paid more than other companies to not have to worry. When they packed our items - it was smooth but when we landed here - despite multiple conversations with our representative on the mainland side about no additional fees, they tried to charge us an addition 700 dollars to move out items off the boat the day before our scheduled move.

When they did move us in - they dropped and broke many of my items (including a couch), ruined some property and refused and got irritated when asked to unpack - which was included in the price of the move. I am still - 3 months later working to get my damages fixed on the items that they broke. It is unfortunate since this move was made much more stressful than it needed to be.

From the first phone call for an estimate to the last handshake, our moving experience from O'ahu to Big Island was a positive experience. We don't own a lot of expensive stuff, but the movers treated everything like it was fragile treasure. Layers of communication, efficiency, punctuality, kindness, respect, and professionalism were greatly appreciated. Our move was virtually stress-less!

Lazy movers. I had to be at work while the movers delivered our stuff, so my 8 months pregnant wife was at home dealing with it. The delivered some stuff inside, but left half our stuff outside our doorstep. Also, they broke my doorbell in doing so. Avoid this company at all cost. I'm in the process of filing a formal complaint within USAF channels to make sure no one else on base has to deal with this.

If you are military and get these guys, request someone else, or watch them very closely taking pictures and documenting everything. Update: They are also liars. Claim they were instructed to deliver boxes outside, but were absolutely not. I also found out later the stuff that I thought was delivered inside, was actually brought inside from my wife.

They did apologize and try to send the guys back, but much later in the day after we had completed the job ourself. Also my doorbell is still broke. Again, avoid this company at all cost.