AAA STORBOX Self Storage

I left and got another storage elsewhere out of frustration. I would go to my storage and sometime i would be up on a ladder to get stuff on top of the shelf when the light would automatically shut off which is a bit dangerous because it gets really dark and you'd need to go to the hallway to get the light back on. It just became too frustrating so I found another storage facility.

I have stored various things a half dozen times over the past several. The stag is friendly and efficient. I would NEVER store anything at another storage facility. The place is clean cool and spotless. There are few businesses I'm ever motivated to review, this is definitely one of them.

I recently moved and had a lot of extra stuff that I needed to store last minute. I have never used storage before and I was baffled at how expensive it can be! I was happy to find Storbox, which had reasonable prices, amazing reviews, and a good distance from my new place. They even had a 50% off the first two months deal. That's what did it for me.

But that's also the one issue I had- it wasn't really 50% the first two months. As I went to sign the papers, they mentioned a few fees I had to add on, which hiked up the price quite a bit (still not full price though). This is all fine, but don't advertise something that's not true, I would rather you just tell me it's one month 50% off and not two. Anyways, other than that minor issue, I've enjoyed using the space, the staff is professional and assertive, customer service is good, and it feels like a secure place to be keeping my stuff.

I'm a new customer and was looking for a storage location that was credible, client-focused, clean, and secure. With the increased problems of crime related incidents and no judicial consequences, I really wanted a location not surrounded by quality of life issues. As a very selective consumer, I required specific square footage, when there wasn't a lot of availability.

The Storbox team kept me abreast of upcoming vacancies and were very accommodating in securing the specific spaces requested. If your in the need of storage, it is definitely a business where you do not have to look further.

I looked around Pasadena for storage units and found Storbox had the highest rating. That meant a lot to me. I was really impressed with the security system employed, the cleanliness of the area and the attention to details by the staff. I would recommend Storbox to anyone looking for a storage unit. I feel very safe in going to this facility.

These people are very nice people! Its very simple and easy process, very secured place and also when you move stuff in the first time? they let you use their ban for like 4hours for free (10miles Gass free and after 10miles its just only 1.50). after the time line, you need to pay little amount but its okay, there is uhaul close to the storage so you can have back up plan!

Very friendly and professionally run. I would recommend this facility over anything else in Pasadena. Lease was a simple 10 minute process. Thank YOU Storbox for making things easy.

Great place to store. Lien was very helpful at explaining how it works. Clean and organized facility! Carts are easy to find and I feel like my stuff is very secure!

Aggressive rent increases and charge maximum late fee allowed by law if you are a day late 15% I would highly recommend Arcadia 210 Storage with competitive rates and fair policies

We had been debating the need for a storage unit for some time but finally made the decision to go for it. On the day we decided to do it, I called STORBOX and spoke with Lien. She gave me very helpful information about the available spaces and let me know that we'd also be able to use their van to conveniently move our items to the unit. We quickly made our way there and met with Lien, she showed us several options before we decided on the one we got.

She was extremely courteous and did a great job in providing us the details we needed to get started. We had called several places prior to STORBOX, but it was ultimately the convenience, cleanliness, security, and comfort of working with Lien that made us choose STORBOX.

I was looking for storage while we do some renovations. Went by a couple local places with no luck. Walked in Storbox and was greeted by two very friendly people who made the process incredibly quick and easy. Even the gentleman working on the facilities engaged with me to make sure all was well as I started to move some stuff in. Privately owned, with friendly service. Start here if you are looking for storage.

This was seriously the nicest storage place I have ever been to! Both employee's that we met were really friendly, informative and helpful. The inside office was really nice! And it even gave an example of the sizes of the storage facilities inside where it was nicely air conditioned! Great customer service! I would highly recommend this place to anyone.

Our experience getting set up at Storebox has been great! Lien, our storage counselor, was so helpful and accommodating. I had chosen a certain sized storage unit and she suggested a different size that would better suit our needs. She was correct! She showed us around the facility and helped us with the easiest ways to get to our particular unit.

She was very welcoming. The Storebox facility is exactly what I was hoping for. The units are climate controlled and feel very secure. I am happy with the choice to use this facility.

We really enjoyed the overall experience at Storbox. We were looking for a large storage unit and Scott and Lien were both there to help answer all our questions and concerns. The facilities are clean and very well maintained. Also the sign up process was simple and easy to understand. Definitely using Storbox again for my storage needs!

Everything about this place is amazing - the facilities are SUPER nice and the service is excellent. We're renting shelves for our storage unit from them - totally worth it - just allowed for improved and safer vertical organization. Great folks! If they've got space available, TAKE IT!

I just moved to town and was helped SO quickly and so efficiently. I was set up with a great unit in record timing because I came amidst a busy schedule and my time was respected 100%. Super easy set up, great staff, beautiful property and feels very secure.

UPDATE: So, my previous review stands. All true, however, I would probably not have even written a review had it not been for their request to write a review and get $15 off your next month's fee. I wrote the review, copied and emailed it to them so they'd know I did the review. They replied back to the email so I know they got it well in advance of my next month's renewal payment. Then, when it came time to honor their offer, they claimed dumb and did not credit me the $15. Not cool. Felt a little swindled.

StorBox is by the far the best storage facility that I have used. It was recommended to by a good friend who assured me that my belongings would be safe. Dawn was very helpful and patient as she showed me multiple units to help find the right one for my family. I was very impressed with how well lit each floor is. That gave me an added sense of security for whenever I would be accessing my unit.

The climate controlled environment was also an added plus and insurance for our personal belongings. I highly recommend StorBox if you are in need of a storage facility for your things. The staff is very helpful and patient.

I had a storage unit that I purchased, but then was unable to move in right away. Although my account was on auto pay, I would get calls complaining that the security guard was "getting tired" of checking my unit during the daily checks because I hadn't moved in yet, even though I was paying for the unit! What's the difference? When I finally was ready to move in they told me the promotion price I had was expired.

They refused to work with me on a better price so I didn't renew the contract. Terrible business decision on their part. Far better and less expensive options! Go elsewhere.

All stuff are nice and kind, Lien took care of me when I sign up storage 2 yers ago and she remembered me when I see her after a while later. I feel so safe to renting storage.

The manager of the store was very rude. He cancelled the arrangement for the unit after we had all the paperwork complete because he felt like it. He didn't want to let a tenant rent a unit. Very rude and offered no particular reason except he felt so.

I was nervous to begin looking for a storage unit because this was a new venture for me. As I read thru Yelp reviews of storage places in the Pasadena area, I was bummed to discover that so many people had awful experiences. That all changed when I clicked on Storbox! Right away I loved what I saw was even happier when I got on the phone with them. Sarah was INCREDIBLE from the moment we jumped on a call.

So kind and so helpful. Gave me a run down of the family owned business and all of the offerings they have. I was stoked and she told me to swing by right now if I could! So I drove down a mere 5 mins from my house (their location is amazing) and met the fabulous Sarah in person! She gave me a tour -- showing me the facilities and the two units available that I was interested in.

I was sold and the sign up process was a breeze! So stoked to be a part of the Storbox family now. Like I actually get excited to go drop stuff off and pick stuff up from my unit! Can't recommend them enough. Best storage units in Pasadena!

Renting a storage unit from Storbox was SO easy! Sarah was a pleasure to work with and made the entire so process quick and easy. Storbox is so clean and secure. I would definitely recommend Storbox to anyone in the area looking for a great storage facility!

I have not rented a storage unit in over 15 years but Storbox made my experience very easy and simple. I requested a quote, they called and emailed me for follow-up. I went there to check out their facility and the location of my "potential" unit and Storbox did not disappoint. Dawn was super friendly and made the experience less stressful and simple.

The facility is super clean! I met with Scott the day I was planning to start moving my stuff and he was very friendly. Friendly staff and very impressed with how clean their facility is. You can tell how much they take pride in their business. Highly recommend!

This review is for Storbox' *business practices*. I called them based upon pricing I saw online. Long story short, they're having a special: 2 months at half price. But the way the pricing is listed on their web site, the impression is that you're seeing the monthly price, and you'll be getting the first two months at half of what you see.

But no. The price you see is the discount that you get for two months, and then the price you see will be DOUBLED. It's unclear--and I suspect deliberately so--but it was clarified over the phone, so no real harm done. I immediately told the representative that the price was far too high and that it wouldn't work for me. I thanked her and ended the call.

Barely an hour later, I got a freaking TEXT from these assholes: "It was a pleasure speaking to you. We hope you will visit us soon so we can show you why STORBOX is the highest rated STORAGE facility on YELP and Google. TXT STOP to Unsubscribe." Excuse me?!? 1. I CLEARLY said I wasn't interested. 2. I never gave permission to be texted, let alone receiving SPAM! (And I never gave them my number.

They harvested it via caller ID.) How presumptuous! 3. Then, when I replied to their SPAM text to express my discontent, I got an auto-reply: "Sorry, we are not able to receive messages on this line." So, not only do they list their pricing in a misleading way, they insult me by SPAMMING me after I said I wasn't interested--and they deliberately fix it so that you can't possibly REPLY to their SPAM. This is simultaneously presumptuous, disrespectful, and rude. I do NOT appreciate these kinds of unscrupulous business practices. THIS IS A SHADY COMPANY.

I just renewed my contract for a third year, and without any reluctance. The free truck rental and immaculate facilities made my decision to extend, a very easy one. Office staff is knowledgeable and extremely help, even when I've had to call from out of town.

Can't believe there are still businesses that hose down hardscapes with water in a drought

DO NOT FALL FOR THE FREE MONTH BANNER - unless you are truly desperate! By taking the free month you have set yourself up to pay double what you would elsewhere (& BTW - the truck to use also comes with strings attached). The office staff is neither friendly nor all that efficient, at least when it came to exercising common sense - I wanted to confirm they had the correct email on file.

Plus their system was down when I went in. Bear in mind that if something sounds too good to be true - it usually is - NO ONE in business is ever just being nice! My advice to anyone is always to shop around.again, unless you are absolutely desperate! REPLY TO COMMENT: You are right - I am not a tenant - nor would I ever be - but you had no problem taking my money for my daughters storage unit.

All I wanted was to make sure that you had her correct email on file to send her receipt. I never asked for any information - I simply wanted to confirm that the one that I was reciting was indeed the correct one you had on file. Nice try at an excuse tho!

We just moved in yesterday and Athena (and the rest of the staff) could not have been more helpful. The facility itself is excellent: very clean, very modern. The van they provided for free was also brand new and very spacious. I'm not sure if anyone looks forward to using storage but I will look forward to having access to this specific space for its convenience and comforts (e.g., very nice bathrooms!).

Moving and storing your possessions is always a vulnerable feeling. I really care about my stuff and to know that it was safe and in a clean space was really important. The customer service here was amazing! (Thanks Lein!) A very personal feel. They are used to working with the moving companies and facilitate the process. I felt safe visiting on my own to get things I needed.

I used two storage spaces due to changing needs over the period (October-December) of getting my condo ready for show and then moving into a new home in another city. I couldn't have been happier with the experience!