Castle Rock Self Storage

Great service. Very organized and my rental was ready to go. Exceeded my expectations.

Highly recommend! The women working made everything so easy and truly went above and beyond! Love this place and so grateful

**UHAUL TRUCK RENTERS BEWARE. IF YOU WANT TO READ REVIEWS ABOUT THEIR UHAUL SERVICE, THEY HAVE ANOTHER GOOGLE PAGE FOR JUST THE UHAUL SERVICE CENTER. YOU'LL READ TONS OF HORRIBLE REVIEWS ABOUT THEIR TRUCK RENTAL SYSTEM!** 6 hours before our reserved truck pick up time, we got a call from Debbie stating our truck from the previous renter was extended and is not here for us to pick up. Ok. Fine.

So help us out? No. She tells us we need to wait til tomorrow to see if there is even trucks being returned for us to take, or call uhaul and figure out another solution. When asked if she is willing to help us out since we are MOVING, have MOVERS in place and need the truck at the reserved time, she proceeds to yell at me about how it is people like me that don't understand the situation and give her a hard time and hangs up the phone. Debbie, claims she doesn't work FOR uhaul but WITH uhaul, but sure does blame everything ON uhaul, as if she works for them, huh? Odd.

If it is indeed a separate business and you work alongside uhaul and not for them, shouldnt that be more of an incentive to help a customer out that you left hanging? Initially the reservation was made through YOUR business, making this YOUR business. But when an inconvenience pops up, it's easier for Debbie to blame Uhaul and have the customers pick up her garbage.

It seems Debbie absolutely exploits this system. Because customers are desperate, like me, they will figure a solution out on their own even if Debbie isnt willing to help out. Even if the trucks she guaranteed a reservation for doesnt come in on time, she just has to say she has no control or responsibility over the matter and let the customer go through hoops and loops with uhaul headquarters.

And once the customer finds another reservation going through hoops and loops on their own, on their moving day, the reservation gets moved and disappears out of Debbie's life. Easy solution without having to put in any extra effort on Debbie's end. Seriously. Dont rent here. Go down a little further south on Gilbert st. There are young men way nicer, more informed who will help you out a galaxy further than what Debbie will do. **reservation was under different name than the name of reviewer, just in case they spew the "we don't see your name under our reservation" response. Our horrible experience was indeed at 11 Kellog ct. Castle Rock. **

I was in the process of moving and needed to store some things in Castle Rock until I figured out how to get the rest of my stuff shipped across the country. Everyone at the facility was super helpful when I contacted them searching for a storage unit. Debbie was very helpful with everything and made the process much easier than anticipated. I highly recommend using this facility for storage.

Easy for me to access, easy for moving trucks to access. Friendly, honest, hard-working staff eager to help. A very pleasant experience. Would not hesitate to recommend.

I rented a unit (113) containing household goods & furniture at CR Self Storage for 3 yrs. During this period the unit was maintained securely, and there were no water, insect or rodent concerns The rent was at a reasonable rate during the rental period. Thanks very much, LT!

I had a wonderful experience here. The staff was so incredibly helpful on a day where uhaul.com was down entirely. My move would have been a nightmare were it not for their help, expertise, and willingness to go the extra mile. I was so grateful and would highly recommend to Castle Rock Storage & Uhual to others!

Very competitive pricing! Owners and staff extremely helpful, friendly, and knowledgable. The process of getting a storage unit was simple and efficient. Very clean, great carts available for use near every unit. I'm very glad I chose to store my personal belongings here!

Absolute TERRIBLE and FRAUDULENT company, DO NOT give this place your business. I rent a small storage space here and have been doing so since last August. I recently received a notice in the mail, this place was going to charge me 100% late fee, the entire cost of my storage unit, tacked on top of my regular payment. I called and spoke to BRANDON, who gave me the WORST, most disrespectful, dishonest customer service I have ever received.

This place had my card of file to charge but they made an error and did not charge it. They wanted me to come in a fill out a form for no reason and refused to take responsibility for the error or take off the insane charge of the late fee. This place will find any way to take money from you and take off fraudulent late fees and refuse to work with you or speak to you in any kind of respectful way. They should be put of out of business.

The prices here are not bad for what you get. The managers are wonderful people if i recall there names were Dennis and Tina. When Dennis showed me my unit i was very pleased with it. It was clean for an outside unit. When i moved out it was as easy as moving in no problems, you just let whoever is in the office know and that's about it. Compared to the other companies around i would say Castle Rock Self Storage is probably one of the best places to store your stuff for however long you need to.