From around the corner to around the world, we have been a top tier mover in the South Jersey and Philadelphia area since 1962. The Philadelphia Eagles have put their trust in our hands for over 20 years in moving coaches, players, personnel, and equipment. We can relocate any office or warehouse with successful on-time delivery so you can get back to business.
We can assure all valuables are appropriately and efficiently packed and will arrive safe and sound. Transtar Moving Systems has been serving the Delaware Valley for over 50 years.
We can assure all valuables are appropriately and efficiently packed and will arrive safe and sound. Transtar Moving Systems has been serving the Delaware Valley for over 50 years.
Services
From humble beginnings as Cherry Hill Moving and Storage in 1962, Transtar has developed into a top rated local and long distance moving service provider. Our history is best summarized by our awards, our clients and our reputation. The company was established in the New Jersey, Pennsylvania, and Delaware region to meet the need for a reliable local moving, storage and relocation services.
We can assist in every part of your residential move from packing your belongings, to carefully loading our vans, to setting up your furniture in your new home. Our experience and commitment to quality allows us to offer dependable residential moving service that is unsurpassed in the moving industry.
Are you looking for local movers for your home or office relocation in Moorestown, NJ, or surrounding areas? Consider using an experienced local moving company familiar with the region to move in a timely manner. They'll know the most efficient and safest route to your destination. You want a moving company with a quality guarantee.
Moving is stressful. In fact, some say it's one of the most stressful experiences a person can have. First, there's the logistics like finding a place to live and preparing to sell or vacate your old residence. Then there's the preparation, including packing, loading a truck, cleaning and scheduling utilities.
Reviews (33)
Kristen Hunt
Apr 15, 2022
Transtar moving company is the best. This is the second time I've used them in 5 years. Ronald's team was awesome. They were professional and listened to what we needed. They did a great job moving from house to house. They made sure that our furniture was protected and handled everything with care as they would there own stuff. If I could give them 10 stars I would.
Jim Manousos
Apr 10, 2022
We hired Transtar to move my husband's workshop equipment and we were very impressed with their work ethic and professionalism. Along with being hard working they were very helpful to us and helped us with any question or concern we voiced during the move. The move of the workshop, which was initailly a challenge for us, was completed in a professional and efficient manner. We highly recommend Transtar Movers as they are a top flight company.
Steve O.
Feb 09, 2022
I was referred by neighbor down the block and also had another company in for a quote. Transtar quote was spot on and then came moving day! Four person crew ( Ryan, JR, Erick, & David) were calm, cool, professional and moved everything at a nice pace without so much as a scratch on our belongings or the home. Tricky move from NJ into the Philly and Ryan and the crew nailed it!
I bought the crew cheesesteaks from Geno's midway through the unloading process and they finished strong. Can't say enough about how smooth this entire process was from the quote down to the final piece being set in place in our new home.
I bought the crew cheesesteaks from Geno's midway through the unloading process and they finished strong. Can't say enough about how smooth this entire process was from the quote down to the final piece being set in place in our new home.
Geraldine Sweeney
Jan 15, 2022
As a person who has moved many times, this moving company and the employees who facilitated our move out and storage were by far the best in the business. Kenny, Kris, Nick and Will were awesome! Hard working and professional. They also were personable and funny! What a pleasure to work with them. I would recommend Transtar Moving Systems to anyone looking for a seamless moving process. Simply stated, they are the best in the business!
Alan Tapolow
Jan 14, 2022
My wife and I used Transstar for a move from Burlington County to Monmouth County this week. I can see categorically that our service was exceptional. Starting with our salesman Mike And our moving men Ryan H Corey N Michael F and Kyle L We received the most professional management we've experienced. Additionally the customer service representatives were informative and professional as well.
My wife and I have moved many times in our life and this was by far the easiest most professional and trouble free move. My I have moved many times and I can say categorically This was the easiest move we've had. I recommend Transstar highly as I'm sure that they provide this service to all their clients. If there is a higher rating than five stars we would give it.
My wife and I have moved many times in our life and this was by far the easiest most professional and trouble free move. My I have moved many times and I can say categorically This was the easiest move we've had. I recommend Transstar highly as I'm sure that they provide this service to all their clients. If there is a higher rating than five stars we would give it.
Vicki Biederman
Dec 30, 2021
If you want to experience a stress free move, call Transtar. They were so professional and communicative from the very first phone call. We had never used a professional company to move before and were very nervous. They spent so much time on the phone walking us through the process and Alyssa always followed up as they said they would. On the day of the actual move we had the dream team! HUGE shout out to Mark, Shawn, Derek, David, Miguel and Steph.
They not only moved us quickly and efficiently but they also kept us laughing and smiling with their pleasant, upbeat and fun personalities. We felt like we had a bunch of friends helping us move! Everything arrived in perfect condition and was placed in the exact location we asked for. They even reassembled the beds for us and helped us figure out placement of furniture in the rooms.
They truly offer a full service moving experience. I am a real estate agent and will always recommend Transtar. They are the best! Thank you Transtar for such exceptional service and professionalism.
They not only moved us quickly and efficiently but they also kept us laughing and smiling with their pleasant, upbeat and fun personalities. We felt like we had a bunch of friends helping us move! Everything arrived in perfect condition and was placed in the exact location we asked for. They even reassembled the beds for us and helped us figure out placement of furniture in the rooms.
They truly offer a full service moving experience. I am a real estate agent and will always recommend Transtar. They are the best! Thank you Transtar for such exceptional service and professionalism.
Melissa Sammy
Dec 28, 2021
I used Transtar to move my things into storage while I was house-hunting and then again for a long-distance move from NJ to DE. First off, customer service is amazing! Tiffany and Kristy are so nice and make sure that all of your questions and concerns are addressed. Secondly, compared to other services, their prices aren't too bad--even the long-term storage prices were competitive. Finally, on moving day (both times), the delivery guys were very polite and considerate.
They were very careful not to scratch the furniture or floors, and only one pieces of my furniture was a little bit banged up in the corner (but that's to be expected when moving). All in all, I would definitely use them again if I had to move.
They were very careful not to scratch the furniture or floors, and only one pieces of my furniture was a little bit banged up in the corner (but that's to be expected when moving). All in all, I would definitely use them again if I had to move.
Carla Arzuaga Sheppard
Dec 22, 2021
If I could give them more than 5 stars, I would! Ashley and Robert took care of our move from NJ to FL. For starters, they were not only on time, but early. They were extremely professional, and took care of my furniture as it were theirs. The backed team was fantastic, from the booking to communications along the way. Everything went so smoothly. Our move arrived 1 day early to Florida (always a win). The unloading was quick. The guys were so agile and so pleasant! Hands down best moving company we have ever used.
David L.
Dec 15, 2021
Lindsey Masciangelo
Dec 05, 2021
My family was extremely pleased with the service and professionalism that Transtar Moving Systems provided. From our first encounter to the last moment of the move, they made the process as easy as possible for us. Ryan, Corey, Jamel, Miguel, Christian, and Erick were wonderful all day. We had a long day of moving with a load-in and load-out all in the same day and they were positive throughout the experience. Moving can be stressful and Transtar alleviated some of the pain points and worked with us to complete the move and have us settled in our new home.
Krissy Eden
Oct 07, 2021
I was very nervous moving from NJ to NC and having to trust a moving company with ALL of our belongings. I was so impressed with how courteous and kind the movers and driver were. They took the extra time to wrap and secure everything! When our delivery came, they were awesome with unloading everything into our new home. They went the extra mile to make sure nothing scratched the floors or walls.
I would recommend them to anyone needing to move in or out of state. Amazing job Transtar and an EXTRA thank you to our driver from Wheaton Van Lines- Steven Georgia. He is amazing with maneuvering that huge truck and getting everything here in 1 piece. Great job by all! 5 stars
I would recommend them to anyone needing to move in or out of state. Amazing job Transtar and an EXTRA thank you to our driver from Wheaton Van Lines- Steven Georgia. He is amazing with maneuvering that huge truck and getting everything here in 1 piece. Great job by all! 5 stars
Courtney Marsallo
Aug 29, 2021
The Transtar moving team made our move as seamless as possible! With two small kids and a puppy in the mix, moving was stressful to say the least - but from arranging the quote to making the move happen the day of, we felt like we were in great hands with Transtar. The admin team was organized and on top of everything, and the movers were friendly, careful and efficient. We would absolutely use Transtar for any future moves and recommend them to anyone looking to make the process of moving significantly easier!
Tara Yates
Jul 22, 2021
We are SO grateful for Transtar! What a hardworking, diligent and friendly moving team! We had the pleasure of meeting and working with Wayne who gave us a super reasonable price and wonderful conversation. His crew, consisting of Kenny, Michael, Saleem, Misael, Martinez & Corey, were nothing short of outstanding. This group helped move my family out of a house, into an apartment, and back into a new home 2 months later.
All of our belongings were wrapped well and transferred carefully out and back in to our new home. They were respectful and took great care of us and our belongings. We will HIGHLY recommend Transtar to friends and family. Thanks again!
All of our belongings were wrapped well and transferred carefully out and back in to our new home. They were respectful and took great care of us and our belongings. We will HIGHLY recommend Transtar to friends and family. Thanks again!
Donna Miers
Jun 21, 2021
As a realtor, i have recommended Transtar to my clients many times, and they always take the time to let me know how happy they were with the service and thank me for referring them. Well - this time i was the client that needed to move from NJ to WV! And WOW! what an awesome job they did! It was a challenging move to say the least! We didn't even have steps to get into the new house yet - we have a big tree stump as our only step into the house.
But this didn't deter them at all! They just did what they had to! Actually Robert English and his team of 1, Ashley, went above and beyond to do what that had to do. I don't want to leave out Tommy - he was on the NJ end and was fantastic too! I will continue to refer them to friends, family, anyone - that needs a moving company! Also a shout out to Wayne Lobascio, the most "hands on" company owner I've ever met! Thank you to you all for an awesome experience!
But this didn't deter them at all! They just did what they had to! Actually Robert English and his team of 1, Ashley, went above and beyond to do what that had to do. I don't want to leave out Tommy - he was on the NJ end and was fantastic too! I will continue to refer them to friends, family, anyone - that needs a moving company! Also a shout out to Wayne Lobascio, the most "hands on" company owner I've ever met! Thank you to you all for an awesome experience!
Theresa Pellegrino
May 28, 2021
I recently used Transtar moving at the recommendation of our realtor, and I'm so glad we listened to him. We had a great experience from start to finish. Michael, who did our estimate, thoroughly went through each room in our home to provide an accurate estimate for our move. Tiffany and Lindsay in customer service were always polite and quick to reply to any questions that I had. Finally, our moving crew of David, Jay, Chris M, Anderson and Elijah were polite, professional and extremely hard working.
They were able to move items out of our 3 story Victorian home on a 90 degree day quickly and efficiently. I was definitely impressed! I am keeping my fingers crossed that I can get the same team again when we move into our new home at the end of June. I'd definitely recommend Transtar!
They were able to move items out of our 3 story Victorian home on a 90 degree day quickly and efficiently. I was definitely impressed! I am keeping my fingers crossed that I can get the same team again when we move into our new home at the end of June. I'd definitely recommend Transtar!
Andrew E.
Jan 19, 2021
I cannot rave enough about this company! They arrived early, got right to work and were finished in what seemed like a blink of an eye! When they arrived, they each introduced themselves and requested a walk through to get a perfect understanding of what was getting packed and shipped from each room. Throughout the process they would double and triple check at times, to ensure nothing was packed that we weren't moving!
The movers showed extreme care with all of our belongings as well as when moving them, and let me tell you, our home was not the easiest to navigate! When we arrived at our new house, they again did a walk through to get an understanding of what boxes went where. What blew me away was when we realized our initial plan for boxes and things needed to change, the movers adapted without so much as a heavy breath of displeasure.
This company and their employees showed the upmost professionalism throughout the entire process! I HIGHLY recommend this company to anyone who is considering using a moving company! I wish I could give 10 stars!
The movers showed extreme care with all of our belongings as well as when moving them, and let me tell you, our home was not the easiest to navigate! When we arrived at our new house, they again did a walk through to get an understanding of what boxes went where. What blew me away was when we realized our initial plan for boxes and things needed to change, the movers adapted without so much as a heavy breath of displeasure.
This company and their employees showed the upmost professionalism throughout the entire process! I HIGHLY recommend this company to anyone who is considering using a moving company! I wish I could give 10 stars!
Melissa C.
Jan 24, 2020
I highly recommended this moving company! To start someone from the company came out to give us an estimate. He went over everything that needed to be moved, went over the extra charges for certain items that would need special wrapping as far as lamps, mirrors and our big screen TV. We chose to transport the lamps and mirrors ourselves but opted to have them safely wrap and move our TV.
He put all the information in his IPad and had a portable printer so printed out our copy right there which I was impressed with. He also went over how the price could be more or less meaning the estimated number of boxes we gave him if it is less than estimated than we would pay less but if it was more they absolutely could accommodate that but the charge would be more which we understood but I appreciated him explaining it. Moving day came and they were on time!
The guys came in, went over everything that was going and started to work. They were extremely professional and moved fast. They arrived at 8am and had everything off the truck at our new place by 12 noon! This was the smoothest move I ever made! Also for an extra fee they can PACK EVERYTHING FOR YOU! To me that was the most stressful part, buying the boxes, packing materials, tape etc and packing it all up.our next move I am definitely paying them to do all of that! 5 STARS! HIGHLY RECOMMENDED!
He put all the information in his IPad and had a portable printer so printed out our copy right there which I was impressed with. He also went over how the price could be more or less meaning the estimated number of boxes we gave him if it is less than estimated than we would pay less but if it was more they absolutely could accommodate that but the charge would be more which we understood but I appreciated him explaining it. Moving day came and they were on time!
The guys came in, went over everything that was going and started to work. They were extremely professional and moved fast. They arrived at 8am and had everything off the truck at our new place by 12 noon! This was the smoothest move I ever made! Also for an extra fee they can PACK EVERYTHING FOR YOU! To me that was the most stressful part, buying the boxes, packing materials, tape etc and packing it all up.our next move I am definitely paying them to do all of that! 5 STARS! HIGHLY RECOMMENDED!
Dan W.
Dec 28, 2019
The process of moving is both stressful and such a hassle. Fortunately, I was given a recommendation of a moving company that turned out to be terrific. From the first time we spoke to arrange the on-site review (for the moving quote) and then subsequent conversations arranging the move date were hassle free. When the pack up date arrived. WOW! The the driver prepped the house with runners and brought in boxes and wrapping paper.then a crew of four packed our house (over 3,500 sq ft) in less than one day.
The following morning the driver arrived with a different crew to load the truck. The truck was loaded and on its way less than 7 hours. This was done professionally and with the utmost CARE. On the other end.less than 72 hours passed (from the time the van departed) and we were completely unloaded into our new home. Not only was my wife happy. I was as well and the the final bill was less than quoted. GREAT JOB TRANSTAR!
The following morning the driver arrived with a different crew to load the truck. The truck was loaded and on its way less than 7 hours. This was done professionally and with the utmost CARE. On the other end.less than 72 hours passed (from the time the van departed) and we were completely unloaded into our new home. Not only was my wife happy. I was as well and the the final bill was less than quoted. GREAT JOB TRANSTAR!
Jill L.
Nov 30, 2019
Jan G.
Sep 23, 2019
We needed to move from New Jersey to Nevada. We selected Transtar based on a relative's recommendation. From the first phone call until the last box was unloaded our experience was great. From the original sales call with Patrick, to dealing with Tiffany in the office to the packers, loaders, warehouse staff (our stuff was in storage for 2 months) to the Arpin team that delivered our belongings to our new home everything went off without a hitch.
We had some follow up calls with Kristy & even after the move was completed, they were still a pleasure to deal with. Pricing was in line or a bit less than other movers but to know that you'll have a great experience is worth it! Thanks to Wayne, Marie & the rest of the team!
We had some follow up calls with Kristy & even after the move was completed, they were still a pleasure to deal with. Pricing was in line or a bit less than other movers but to know that you'll have a great experience is worth it! Thanks to Wayne, Marie & the rest of the team!
Christina D.
Sep 16, 2019
James and David are excellent movers. They worked fast, were friendly and treated my belongings as if they were their own. I have a peloton bike and I was extremely nervous about anyone touching it, they took excellent care of it and even helped me set it back up. They moved me out of a second story, 2br 2ba apartment into a second story condo in just four hours.
My sales man, Michael, was also excellent. He communicated with me through out the entire process and his quote was exact. I will definitely use Transtar for future moves (hopefully not anytime soon lol) and referred both of my parents to them.
My sales man, Michael, was also excellent. He communicated with me through out the entire process and his quote was exact. I will definitely use Transtar for future moves (hopefully not anytime soon lol) and referred both of my parents to them.
June A.
Aug 04, 2018
Really happy with their service and performance. I had about 8-10 quotes from other moving companies, ranging from internet based moving companies to the large recognized van lines. It got to the point where my parents (where half my my things were stored) told me that they weren't going to let anyone else in the house to help with a quote. So here I was, with 8-10 quotes, and Arpin (Transtar) was the last to get into my parents house.
I had to make a choice. My move was in a few weeks. we were going from Philly to a state down south, so it was a big move. I ruled out the internet based moving lines, despite the fact that they were the nicest and gave me the best price. However, I read really scary reviews where your things end up getting held hostage, movers never showing up, getting bills thousands above your initial quote, etc. so I decided not to take the chance with them.
The large recognized national moving lines were fine, but they weren't very nice. They gave me a "take it or leave it" attitude, were pushy and very sale-sy and required a huge deposit of about $2k to "book" with them, so. That left Transtar/Arpin. The sales guy was actually phenomenal. I don't know what it was about him but he just seemed honest.
He wasn't trying to kiss my behind, he gave me a price that was comparable, and he just overall seemed to be down to earth-- and I'm a NY'er (lived there for 17 cumulative years since college) and I *think* I can spot bullsh** but you never know, right? To top it off. of ALL the moving companies, they didn't require a deposit of a few thousand dollars!
I ended up choosing Transtar/Arpin, but second guessed myself constantly. What if they didn't show up? What if the people who showed up were unprofessional? What if? What IF? It was driving me crazy. So on the day of the move, they arrived as promised. The driver was the same guy who drove all our stuff to our new place. Half the moving crew was also the same from start to finish.
They were super professional and I'm SO glad I chose them. A few things in our boxes broke but it was our own fault for not packing it better. We may move again in a year or two. and I would definitely go with Arpin/Transtar moving again.
I had to make a choice. My move was in a few weeks. we were going from Philly to a state down south, so it was a big move. I ruled out the internet based moving lines, despite the fact that they were the nicest and gave me the best price. However, I read really scary reviews where your things end up getting held hostage, movers never showing up, getting bills thousands above your initial quote, etc. so I decided not to take the chance with them.
The large recognized national moving lines were fine, but they weren't very nice. They gave me a "take it or leave it" attitude, were pushy and very sale-sy and required a huge deposit of about $2k to "book" with them, so. That left Transtar/Arpin. The sales guy was actually phenomenal. I don't know what it was about him but he just seemed honest.
He wasn't trying to kiss my behind, he gave me a price that was comparable, and he just overall seemed to be down to earth-- and I'm a NY'er (lived there for 17 cumulative years since college) and I *think* I can spot bullsh** but you never know, right? To top it off. of ALL the moving companies, they didn't require a deposit of a few thousand dollars!
I ended up choosing Transtar/Arpin, but second guessed myself constantly. What if they didn't show up? What if the people who showed up were unprofessional? What if? What IF? It was driving me crazy. So on the day of the move, they arrived as promised. The driver was the same guy who drove all our stuff to our new place. Half the moving crew was also the same from start to finish.
They were super professional and I'm SO glad I chose them. A few things in our boxes broke but it was our own fault for not packing it better. We may move again in a year or two. and I would definitely go with Arpin/Transtar moving again.
Jim T.
Jul 18, 2018
I used this company four years ago to move. They were professional, on time, and when a issue arrises they problem solved and came up with a solution. So when i moved this time I didn't even bother calling around to get other estimates and schedule Transtar. Unfortunately this time around I was disappointed. The two man crew they sent me was unmotivated and lazy The original quote was for a four hour move which they went over by 1.5 hours and charge me extra for.
There was several items left behind that now I have to to figure out how to move. When the truck supposedly was fully pack I ask them what are they going to go with the items left behind. The response I got back was " you have a truck just move it yourself " They claim the original estimate was underestimated. Which became there main excuses. Having been a mover myself in my younger years I made some suggestions that fell on deaf ears. Moving is stressful I needed movers to problem solve not make excuse. I recommend to anyone who is moving to pick your movers carefully and look elsewhere when it comes to transtar.
There was several items left behind that now I have to to figure out how to move. When the truck supposedly was fully pack I ask them what are they going to go with the items left behind. The response I got back was " you have a truck just move it yourself " They claim the original estimate was underestimated. Which became there main excuses. Having been a mover myself in my younger years I made some suggestions that fell on deaf ears. Moving is stressful I needed movers to problem solve not make excuse. I recommend to anyone who is moving to pick your movers carefully and look elsewhere when it comes to transtar.
Margo O.
Nov 08, 2016
Fantastic company from first call and scheduling with a sales rep. Scott Davis was professional in helping me decide on a moving company. Any phone calls were professional. Packers Frank B and Corey were outstanding. Movers lead by Ryan and team Corey and Andrew couldn't have been better. From arrival to departure they were a real team. It is amazing to watch my entire home get packed in storage containers that will be in there climate controlled facility.
It took them 7 hrs to wrap and store. My house was left neat and am hoping after 4-5 months this TEAM will deliver to my new home. Nothing but 5 STARS! Thanks again for making this move easy and stress free.
It took them 7 hrs to wrap and store. My house was left neat and am hoping after 4-5 months this TEAM will deliver to my new home. Nothing but 5 STARS! Thanks again for making this move easy and stress free.
Donna L.
Jul 30, 2016
Cindy B.
Jun 21, 2016
Andy and James were great. Moved a boxspring and mattress, big sofa sectional, TV stand and dresser for my son. Wasn't a big move but they did an excellent job. Were very friendly and helpful. Would recommend Transtar Moving Systems to do your move. I am shocked at the poor reviews. Andy and James were very careful with the furniture.
Jeff C.
Feb 17, 2016
I have used this company for a few smaller moves in the past so they were my only choice when it came to a complex move involving four different properties. It went off without a hitch and came in under budget both time and money. The guys were very helpful and hard workers. I read some of the not so pleasant reviews and I can only surmise the more you participate in the move the better off it will go. Thanks Transtar!
Jody V.
Oct 03, 2015
I hired Transtar to do a local move. First let me say that the movers themselves (sub-contractors) were both good, (with one being exceptional), as the move was from an upstairs apartment to another upstairs apartment and he really worked hard getting all of my boxes up and down those stairs and all of my items survived intact. My complaint with this company was with the way the moving costs were estimated, which left me feeling as though I had been purposely mislead.
When I initially moved into my apartment I had received a flat rate estimate for the moving job from the company I used at that time, so I made the assumption that the estimate I was receiving from Transtar was the same, and the estimator never explained that it was not. The estimate actually turned out to be a "ball park" hourly rate figure, which was, according to the person I spoke with at the company, dependent upon many factors including the strength, skill and stamina of the movers; traffic, weather or any other conditions that as a client I have no control over, which I was not made aware of until the cost of the job went up because it took an hour longer than the original numbers of hours estimated and I was hit with an additional $115 in fees.
My issue with this as a customer who up until a month ago was low-income, has a strict budget and hates surprises, is that the original estimate was fairly priced, so I did not get any other estimates from other moving companies making the decision to go with Transtar on the spot. Had the estimator told me that the real price of the job could be anywhere between 4-6 hours depending on conditions, or estimated the job at the highest possible number of hours instead of the lowest, I would have called other moving companies to get other quotes.
After an unpleasant discussion with customer service I paid the bill, (feeling fortunate that I actually could without having to sacrifice a payment on another bill) but I am left feeling that either the estimator either does not know his job, was so sure of his estimate that it never occurred to him the job would run over or deliberately came in low so as to look more competitive.
Either way I was the one that paid the price. I am not saying that I would not have ultimately chosen to use Transtar depending on the other quotes, but the way they handled the situation has made certain that I will never use them again. UPDATE: Thank you Bill for so thoughtfully pointing out your policies to me again but here is the problem; the move took a total of 5 hours including travel time.
The movers arrived at 9:30 AM and left at 2:30 PM. They worked for 4 hours with a total of 1 hour travel between apartments. Yet I keep being told by your company that somehow it was a 6 hour job which is why I owed you extra money, because rather than look into what went wrong, you keep quoting me policy to explain why you are are right. The paperwork was filled out incorrectly, with the mover putting down the total time without realizing that the travel time slot already had a number in it, but no one on your end is willing to listen or truly look into the matter because you are so certain that the mistake could not possibly be yours, and that I am just a whiny client who begrudges hardworking folks a "water break". The truth is that I was overcharged for the job.
When I initially moved into my apartment I had received a flat rate estimate for the moving job from the company I used at that time, so I made the assumption that the estimate I was receiving from Transtar was the same, and the estimator never explained that it was not. The estimate actually turned out to be a "ball park" hourly rate figure, which was, according to the person I spoke with at the company, dependent upon many factors including the strength, skill and stamina of the movers; traffic, weather or any other conditions that as a client I have no control over, which I was not made aware of until the cost of the job went up because it took an hour longer than the original numbers of hours estimated and I was hit with an additional $115 in fees.
My issue with this as a customer who up until a month ago was low-income, has a strict budget and hates surprises, is that the original estimate was fairly priced, so I did not get any other estimates from other moving companies making the decision to go with Transtar on the spot. Had the estimator told me that the real price of the job could be anywhere between 4-6 hours depending on conditions, or estimated the job at the highest possible number of hours instead of the lowest, I would have called other moving companies to get other quotes.
After an unpleasant discussion with customer service I paid the bill, (feeling fortunate that I actually could without having to sacrifice a payment on another bill) but I am left feeling that either the estimator either does not know his job, was so sure of his estimate that it never occurred to him the job would run over or deliberately came in low so as to look more competitive.
Either way I was the one that paid the price. I am not saying that I would not have ultimately chosen to use Transtar depending on the other quotes, but the way they handled the situation has made certain that I will never use them again. UPDATE: Thank you Bill for so thoughtfully pointing out your policies to me again but here is the problem; the move took a total of 5 hours including travel time.
The movers arrived at 9:30 AM and left at 2:30 PM. They worked for 4 hours with a total of 1 hour travel between apartments. Yet I keep being told by your company that somehow it was a 6 hour job which is why I owed you extra money, because rather than look into what went wrong, you keep quoting me policy to explain why you are are right. The paperwork was filled out incorrectly, with the mover putting down the total time without realizing that the travel time slot already had a number in it, but no one on your end is willing to listen or truly look into the matter because you are so certain that the mistake could not possibly be yours, and that I am just a whiny client who begrudges hardworking folks a "water break". The truth is that I was overcharged for the job.
Ryan M.
Jul 16, 2015
B. G.
Nov 19, 2014
Very disappointed! We used Transtar for several moves. The movers seemed experienced. The insurance was not completely explained and they ended up wrecking an expensive modern chair. The chair was stored in their warehouse for several days before delivery. Then, they said because I didn't opt for additional insurance, they only had to pay 60 cents per pound or computed by them ---$60!
The chair was worth $3500. Part of this move was paid for by the US government, thus more fully insured! Please ask lots of questions! Customer service had some excuse about government regulations on paying for damaged goods! Mr. Arkin who owns Transtar was unavailable and didn't return my call.
The chair was worth $3500. Part of this move was paid for by the US government, thus more fully insured! Please ask lots of questions! Customer service had some excuse about government regulations on paying for damaged goods! Mr. Arkin who owns Transtar was unavailable and didn't return my call.
P. J.
Nov 15, 2014
Adam W.
Oct 20, 2014
I relocated my business with Transtar and couldn't have been happier. I had your typical office stuff to move, but quite a bit of heavy equipment as well. From the initial quote process with Patrick through the moving day with a punctual, capable, friendly and patient team (6 chaps, 2 trucks, 2 trips), right on through follow up, I couldn't have been happier with Transtar. Moving is stressful and hard, but Transtar helps alleviate many of the headaches, without creating any new ones. If you're a business, you need these guys on your RELO Team. Great work, great service, great price. Five stars.
Andrew B.
Jul 08, 2014
July 8, 2014 We hired these movers to help us pack our household. Rather than remove the bumper from my 6-month old son's crib to pack it, they cut the cloth ties, destroying my property. I would NEVER use this company again. They moved my mattress onto their truck without a protective bag or box, immediately after telling me they'd use both, staining and permanently damaging the sides and corners.
A lie to my face. I would NEVER use this company again. They **shattered** a dining chair made of solid wood moving from their truck to their warehouse. And damaged the one specific piece of furniture I explicitly told them was of significant value, denting the sides and corners. I would NEVER use this company again.
A lie to my face. I would NEVER use this company again. They **shattered** a dining chair made of solid wood moving from their truck to their warehouse. And damaged the one specific piece of furniture I explicitly told them was of significant value, denting the sides and corners. I would NEVER use this company again.