Since my first phone call to the signing of my contract Kim made it very easy and was very nice to deal with! The storage is very clean and gated which I love. Thank you for helping my storage experience pleasant! Looking for storage near you? The Brentwood Self Storage facility is located at 190 Sand Creek Road, near Highway 4 (Brentwood Blvd), and offers top-quality storage units in a wide variety of sizes. Our storage facility offers convenient drive-up storage units that are easily accessible, so you will never have to lug your items to and from your storage space.
Services
At Brentwood Self Storage, we are proud to provide clean, secure and climate-controlled storage in Brentwood, CA. Rest assured that our self storage professionals will always treat you with the courtesy and respect that you deserve. Our drive up storage units provide easily accessibility for large moving trucks and trailers.
Unit sizes advertised for rent are approximate only and units may differ slightly in shape and/or size. Customers should inspect the actual unit to be rented before signing a rental agreement and should base the decision to rent on the inspection of the unit and not on the advertised unit size. Rental amounts for a particular unit are not based on square footage measurements.
Oakley Self Storage partners with Oakley Self Storage to provide the highest level of customer service in Contra Costa County. The combined efforts of both facilities prove to be an effective outreach to the community. Self Storage of Vacaville partners with Brentwood Self Storage in providing a professional, friendly and secure self-storage facility.
Reviews (10)
Victoria Marcrander
May 05, 2022
Joseph Moniz
Apr 21, 2022
Darlene Riva
Mar 23, 2022
Chad Austin
Dec 05, 2021
JoAnna Di Sibio
Aug 14, 2021
I am very unhappy with the uncaring unhelpful customer service I received at Brentwood Self Storage. I reserved a 15' U-Haul from Kim on 8-2-2021 for Sunday 8-8-2021, She assured me that I had it reserved and sent me an email to that effect. When we arrived to pick it up, Emery informed us that the reservation had been cancelled by the customer. I am the customer and I did not cancel. Emery kept passing the buck saying he is not U-Haul.
I am a senior citizen and instead of trying to make things better he got mad at me for being angry and refused to help me. When you are in customer service it is your job to defer a person's unhappiness with your services and turn things around. He never apologized and didn't help. Maybe Emery is great when things go well but he sure doesn't know how to solve problems. Thank God my children came through and saved the day. But, I will be reporting this to the Better Business Bureau and everyone else about these events.
I am a senior citizen and instead of trying to make things better he got mad at me for being angry and refused to help me. When you are in customer service it is your job to defer a person's unhappiness with your services and turn things around. He never apologized and didn't help. Maybe Emery is great when things go well but he sure doesn't know how to solve problems. Thank God my children came through and saved the day. But, I will be reporting this to the Better Business Bureau and everyone else about these events.
Deborah Garbez
Apr 27, 2021
Colleen Mcauley
Dec 14, 2020
Arlene Versaw
May 21, 2020
Patti Carlen
Dec 20, 2019
Well I was getting really frustrated with u_haul website because I'm technically challenged, so I decided to call Brentwood Storage directly and the nicest voice answered the phone and Kim took care of the whole reservation for me and was so kind about it she didn't rush and explained in detail all my questions. Emery walked me to the outside and went over everything I needed to know to the drive big beautiful truck that was wonderful, When my plans changed and I need the truck for longer, Kim checked and said it was not a problem. thankfully because I was able to help my daughter her husband and my 4 little grandsons move into there beautiful new house.
So all the work I had to do around the house with the truck ended on a positive note. I will DEFINITELY recommend Brentwood self storage and u_haul, they made the whole experience so for much easier and the customer service is well beyond expectations. The staff is exceptional!. So thank you guys for taking such good care of your me. See you guys next time! Patti Carlen Brentwood, Can.
So all the work I had to do around the house with the truck ended on a positive note. I will DEFINITELY recommend Brentwood self storage and u_haul, they made the whole experience so for much easier and the customer service is well beyond expectations. The staff is exceptional!. So thank you guys for taking such good care of your me. See you guys next time! Patti Carlen Brentwood, Can.
Ryan Baird
May 05, 2019
5 stars! Julie and Jordan were outstanding They helped us quickly, professionally, and VERY friendly. I thought I was going to have a horrible experience. It was raining and cold! They helped me get in and out painlessly. I can see exactly why they have been the BEST of Brentwood for over 5 years in a row.