Fort Knox Record Storage

Excellent service I will use them again for sure when I need a U-Haul truck.

The hours arent great but appreciate diligent associates who are courteous and helpful.

The customer service team at Fort Knox is AMAAAZING. Moving is difficult in the best of times, and the Fort Knox super-her staff had my back the whole way, especially when U-Haul corporate decided to make things really hard; Fort Knox smoothed the way. I highly recommend this business!

They go above and beyond for their customers, especially during a pandemic and rental trucks being scarce. They did everything they could to find me a truck on short notice and we're so kind during my tome at their facility! Thanks Fort Knox

I recently moved from Tennessee, and needed a storage unit quickly so I picked this location under the assumption that it would be convenient. I've paid my monthly bills on time every month including insurance, and they treated me like crap few months in-- I was moving to a new apartment & had been moving all day then 5:00p.m rolls around and I'm trying to get back into the gate when I realized I was completely LOCKED out, like they cut my code off basically due to me leaving late ONE night so they said I can only go M-F from 9-5; when they actually close at 7pm but they want to CUT ME OFF EARLY ALL BECAUSE I LEFT ONE NIGHT AFTER 7pm. Moving isn't the easiest. It takes time. Sorry for making ONE mistake didnt know I was gonna be treated like sh** when I pay my bills on time

If you provide respect and act in an ordinary action, you will be respected like how you should be. Clean facility, clean trucks, and a clan environment.

Good customer service, clean storage room, and some discounts!

Great customer service that took it as a challenge to get me into a unit before my lunch date. Mission accomplished. J, the bearded man getting it done, is all business and gives it to you straight. I've rented a truck through u-haul.com from them twice and they make that easy too. Be advised, they are the pick-up and drop off location for U-Haul which is very easily rented on u-haul.com.

Demand on trucks may prevent Fort Knox from renting directly to customers from time to time. To be sure to get the great service at Fort Knox reserve your truck early through U-Haul.com as J tells me there has been high demand as of February 2021. Of course, the facility was clean, secure and easily accessible. J made sure to ask if I might be in-and-out of it a lot to put me in a unit that was more advantageous toward that end. He thought of everything. Cheers! Fort Knox Storage.

Great service. Kim went beyond the call of duty. I had a last minute situation and needed a truck. She worked to get me one. Very professional and knowledgeable about the company and trucks. I thank her as I was stressed out. She also was great with social distancing

Their U-Haul Rental Service: They make you wipe down the vehicle before you return it with your own wipes! Reserved vehicle online without insurance, somehow this was added during pick up although I opted out of it upfront. Insurance was $20. I requested it be removed and they refused. They can keep the money, but not my business in the future.

If your looking for somewhere to store your belongings here is a clean, safe & friendly place to use. Have been using Fort knox storage Unit for few years (3 years) and now we finally found a bigger house to take all our belongings. Totally would recommend this place to anyone and when taking our belongings to our new house. we also used their rental trucks.

They were willing to give me a discount because of the relationship with storage unit. And also willing to offer a helping hand! If in the future I would need storage unit or rental truck I will come back to Fort knox! Happy camper I am!

I just adore the employees at this location, very friendly, helpful, and sweet! Now, I've never rented a storage unit before so I don't have much to go off of, but I will say, I was very surprised at how clean this place is! I've heard horror stories about rats and bugs at other storage units so I was hesitant about storing my furniture. but I had no choice!

I was actually recommended to this place through my fiancee family who have had nothing but great experiences with them! Yay for me and my furniture! Anyways, this review is for the interaction I had today with a very sweet employee! My lovely debit card expires this month.so I had the fun job of figuring out all places my card is hooked up to for automatic payments.

Then to top it off, my card had fraud on it! YAY! This isn't a great way to start the new year, but today I actually got a call from an employee to inform me that my card on file needs to be updated (BEFORE IT WAS CHARGED!)! I truly would never expect this type of customer service from a storage facility, much less. anywhere. This place is amazing on every level, but the employees really make it all that much better! Pleeease take notes companies! THIS is how you treat a customer!

I am not one to normally write reviews but I really felt the need to write one here. Of course I decided to move during the most hectic time of year (Christmas) and along with that comes a lot of stress. I was visibly overwhelmed and Jay was able to make the process very easy for me and was extremely polite and accommodating. I went in having no idea how to drive that thing and Jay was very patient and made sure I was comfortable by the time I left (thanks again). I really appreciate the generosity and would definitely recommend this place!

I had a unit here serivce was great. Gate hours didn't work for me. Other than that I was happy.

The staff is very friendly & helpful, but the gate access seems to be a bit tricky. I had to go into the office to get the gate override. Fortunately it was during business hours or I would have been out of luck & that would have been more frustrating.

Had a great experience here at Fort Knox Self Storage. I was returning a UHAUL rental and JW and Kim were extremely helpful. I had a hectic moving day and my experience here made up for all of it. I did not have time to fill up the gas completely so I was prepared to pay the fee. JW was kind enough to understand my situation and decided to help me out with a discount and waived this fee. Would do business with again. Thanks you guys!

This review is for the uhaul service and our experience w Jay. He spoke to my husband in a very disrespectful manner. as if we were not paying customers. I called to complain and the lady I spoke to immediately defended Jays actions I cant event talk she wouldnt stop arguing. My point is - you never treat customers with disrespect its so ghetto. I do not recommend this place. No customer service whatsoever.

This place is awesome! I needed a U-Haul at last minute- LITERALLY. I got there after picking up my dog from the vet & their U-Haul rental area was already closed, but Melina at the front desk was understanding about it (she even gave my dog some treats :)) & was able to get the manager (who was awesome as well) to unlock everything for me after they had already locked up & audited for the day. Then, the manager took it upon himself to drive the truck over to me rather than have me drive it out. Also, I'm a pretty small girl & Melina is too so I asked her how to drive it if we're so small.

She got in & gave me some pointers- showing me that it's not too bad after all. I dropped the U-Haul off the next day (after hours because I am ALWAYS late, but it was still no problem). I took a look at my bill and I was in awe! It was the cheapest U-Haul rental I've ever seen- and no late fees either! Meliner and her manager were awesome & SO nice despite the inconveniences I caused. I'm definitely going there for my next move & recommending EVERYONE. They deserve all of the business they can get!

I needed a moving vehicle to head up to Sonoma to pick up a bed set and the guys at Fort Knox you're very helpful and pleasant. It's hard to see this business from the street as it's tucked away behind some restaurants on Railroad Avenue. This is a huge facility and able to meet almost anybody's needs for they're moving needs.

I would use them again and I will recommend them to my friends. They do have parking for your personal vehicle and prices are very reasonable and equipment is clean and without defects. Thank you

It's a great facility with an easy location. The manager is always there and very helpful and the staff are very attentive to your needs. Whoever trained and hired these guys did a good job! Plus it makes me feel better knowing they are always on alert with security cameras everywhere and its a gated and controlled entry/exit.

Secure storage facility that also does Uhaul. The workers are absolutely amazing. Kind and efficient and they always listen to my needs. They have carts in the Bay that are free to use, which is really frickin' sweet. I really like how secure it is here. The manager is really strict about who comes in and who comes out. If you bring someone in with you without telling him, he will investigate to make sure they are actually here with a tenant.

You aren't stuck in a contract with Fort Knox like how you are at Public storage. It's month-to-month here and rent never goes up! I had a storage bin at Public Storage in the past. They got me with the $1 for the first month. They ended up making me sign a 6 month contract and my rent was raised multiple times during my stay. I ended up paying over $250 from the starting point which made up for the "first month for a dollar." Huge scam!

Their hours are actually different than what they say on Google as of 06/19/16. Monday through Saturday, Fort Knox is open from 9:00AM until 6:00PM. Sunday, they are open from 9:00AM until 2:00PM. Uhaul hours are Monday through Saturday, 9:00AM until 5:00PM and Sunday they are open from 9:00AM until 1:00PM. Thanks for everything you do, Fort Knox!

Extremely clean work place. Great prices and the workers are polite and thorough. The bathrooms are also meticulously clean. It was an enjoyable experience and I will be back soon.

I had to pick up a Uhaul Truck and car trailer from Fort Knox Storage today. There was a small issue with my reservation from the Uhaul website, but Jay was able to quickly fix it. The customer service was great from Jay, he went over the truck and trailer with me and made sure that I understood how to properly connect/disconnect the trailer and also made sure that even the mirrors were correctly adjusted.

The negative reviews in regards to their customer service must have been from customers that had their own attitude issues. I always find it much easier to get great customer service when you are nice to the people helping you out.

Worst Customer service ever! Samantha was rude, Delfino was rude and They were not professional. Charges am extra $250 on my bill and itemized it as "cleaning"! Horrible horrible! I would never go back there! Very rude

NOT FORT KNOX AT ALL! I had my 50" flat screen TV stolen from my "secured" LOCKED storage area. How is that possible? I suspect it was an inside job. Management said that because the TV was not insured they couldn't do anything about it. WTH! They said they would investigate it. yah, right. If you have visibly valuable stuff, DO NOT GO HERE! They will steal your SH@T!

Wow! What a great facility. Best rates, most clean, and easy folks to work with. I needed Self Storage for about six months and I still got my first month free! They also have UHaul trucks on premises so it made my big move easier. They have 24 hours secure access, too. Really cool. It was worth traveling a few extra miles to store my belongings at Fort Knox Self Storage.

DO NOT RENT U-HAUL VEHICLES FROM THIS PLACE! The truck I rented was returned with 3/4 of a tank which was above the amount required to not be charged a fuel fee. When I received my receipt via email Fort Knox Self Storage claimed the truck was returned just slightly above 1/2 full which is totally incorrect. I know how to pump gas and read a gas gauge and was VERY careful to go slightly above the needed amount.

I was charged $45 extra. I feel Fort Knox Self Storage falsified the results of the fuel gauge inspection and has stolen $45 from me. When I called in to inquire about these bogus charges I was met with rude and defensive comments from an employee named Jay or "J" who in so many words said it was his word against mine. I calmly brought up that on their YELP page 2 out of the 3 reviews (now 3 out of 4) stated that they had been lied to and charged for fuel and fill up fees that were inaccurate.

At this point "J" became angry with me and said that since I was getting "technical" that he wasn't going to talk to me anymore and somewhat aggressively suggested I would have to come in and work this out with him face to face. This "J, " besides being a complete meat-head idiot, was rude, aggressive and seemed suspiciously defensive. Fort Knox owes me $45. I will be taking further actions.