Napa Cellars & Storage

I went to my storage today and asked John if I can check in to yelp and he said yes and I did and I got t shirt thanks John:

Highly recommend this place very helpful went out of her way to assist me

Great customer service. Manager (John) was very courteous and helpful. The facility is clean and secure. I would highly recommend this location to anyone looking for a trusted and secure location to store their belongings in the South San Francisco area.

Tatiana helped me with getting my storage unit. She showed me two units that were available. She was very informative and reassured me that my belongings would be safe there. I am very happy that I found this place. They also have a 14 hour window of time you can go in to drop off or pick up things from your unit 6am to 10pm.

Clean, friendly, easy setup through phone, great rates and very secure.

TW, if that's the lady's name that helped me on 1/19/22 was very nice and helpful she even took me to my unit and showed me around. It was a pleasure having such nice customer service.

Love this place, it's so clean and nicely kept. I have never been so impressed with customer service. Definitely, 5 star service. Thank you for making this move to your facility so easy and seemless.

It's a decent storage unit facility. The price is a little high and it's an inconvenience to enter code every time when exiting. Sucks that they don't have any dollys or carts available for customers to use when transporting items to and from the second level.

Great service. John, the manager, is very friendly and helpful. He showed me the storages before I signed the contract, and explained everything clearly. The storage is very clean, cool, and dry. I was worried about the humidity in Bay Area could get my stuffs mould, but the storage environment gives me a lot of confidence.

Love the security my family has been doing business with them for over 15 years

This place is very clean and secure. The staff ( John) is very nice and helpful. I checked out several storage places before this and this is by far the cleanest.

I was having a stressful few day's about a move and Tatiana and her new employee was so kind and helpful. I am so happy that I went to check them out. I will refer everyone to that storage facility if they are in that neighborhood.

I had a great experience here, so friendly and helpful and I really appreciated it.

Great facility. Very easy to load and unload your items. The customer service is also great. It was easy to start the rental process and was able to start storing item the same day. Thank you John, the manager, for making our storage needs so easy.

My wife is a victim of discrimination from this business. They have restricted the hours when she can access her unit because our little dog on a couple occasions has jumped out of the window on a hot day and followed her into the air-conditioned building! One I've learned that f you don't have money, makes it hard to protect yourself. And homeless people draw the short straw!

Went in to get a storage space and was out of the office in 10 minutes. The team at this location is efficient and friendly. I will recommend this location to my friends and family.

Both staff members were very helpful in helping me find the most economical space for my needs. Very pleasant experience!

Clean storage and well maintained. Great location with a view. John is an amazing worker and very friendly.

Outstanding customer service! I was pleasantly surprised and impressed in dealing with the office people and management. They were friendly, helpful, knowledgeable and explained the rules in detail. Which made me feel confident that I made a good choice with this company. Also the whole grounds, units and office are impeccably clean, that makes a world of difference to me.

This storage is still the best place I trust my personal belongings to be housed in.and I have been pleased with the great customer service of John who manages this storage place! It's very clean.tidy and organized which not a lot of storage places I've had in the past. John does a great job in keeping it that way! He works very hard to make things go right in this place and it shows!

I highly recommend these to anyone looking for a trustworthy storage place! Thank you John for your professional and kind attitude every time I go there! Your sincere smile is very much appreciated! Written on 3/5/2021

Best storage place in Pittsburg. We moved our stuff from Public storage because the place is cleaner, bigger, and cheaper. Everyone does an excellent job with customer service. Shout out to Tatiana, Emily, and Rachel for great job! I wish I would have known this place before.

They were super nice people and always helpful. That was until a hole in the roof leaked rain and caused mold to grow on all my belongings. It cost me over $800 to have my clothes dry cleaned and I had to throw out shoes and luggage. I took them to Small Claims Court but lost because in SCC you have to prove they did it on purpose which they did not, but they did not fix the roof either.

They offered me another space but the damage was already done. Be very careful about signing that contact, the price goes up and you'll never win in court if your stuff is stolen or damaged.

I always receive such incredible customer service from this company (specifically this location). John is always so helpful with storage logistics or customer support!

I'm so impressed with this place and the attentive staff! Not only is it tucked away in a safe location, but the staff are amazing! And want to make sure you are taken care of. After I checked in to get my unit, the staff member that helped me called me and asked me to save the number to my phone and check in that everything was good! Can't recommend them enough!

This was my first time renting a storage unit. John helped and very nice and professional. Made us feel like every unit is a special unit and that take security very serious. Of course we want to hear that when renting a unit, a piece of mind! We appreciate his help and recommend Security Public Storage. Thanks John!

As always for the last 33 years we never moved out from Security Public Storage on 99 Hyde court. Simply because we had good experience with the customer service provided by the Managers John and Ines. Always great customer service they never change specially John

They will padlock your stuff if your 10 days late. Your car can get locked in for the night if your there past 7pm. Granted that would be your fault but very inconvenient for the customer. Their prices are a little above average but the facility is nice.

My experience so far with Security Public Storage is amazing. The service that they have provided to me is always with a smile and quite pleasant. Aug 24, 2018 Well so far so good with my rental storage at Security Storage. They are awesome people great Management Services and always very pleasant doing business with them. Great team Mary and I forgot your husband's name but I wouldn't take my business anywhere else thank you very much.

I love the people that works in this storage. John and anneth are the most friendly and explained everything with us about rules and regulations in a polite manner. Clean storage too! Highly recommended!

Clean and safe place to store your stuff. Friendly and reliable staff especially Annette and John. Super helpful. Made us feel very welcome.