Locatelli Moving & Storage

We hired Locatelli because they were a local business and family. Unfortunately our cross country move was a terrible experience. Firstly I was impressed by how quickly they packed up our two-story home in under eight hours. As we watched everything we own driveway in two trucks we were excited about seeing all of it on the other end. Sadly that was not the case.

When our stuff arrived, there were two boxes completely on accounted for and eight boxes we were told didn't make the truck. We were not alerted about this until the day of delivery. Secondly the way the boxes were labeled there is no way of knowing what was inside of them. Many broken frames later, ruined family heirlooms and ending up with someone else's belongings.

We are incredibly disheartened by this experience. The third and final straw has been and continues to be, trying to get a hold of someone at Locatelli. We are constantly told that people are out on estimates and after countless messages and attempts to get information about the rest of our belongings, we still have yet to be communicated with. This service cost us just shy of $11,000.

If you are moving cross country, please do not use this service. My best advice is to pack everything yourself, label it yourself and follow the truck that moves it, if you aren't driving it yourself. I do not recommend this service. I regret choosing this service.

Hands down the best moving company I have ever used. Great customer service. They work with you to make it happen. 2 young men that did the moving were professional and hard working. Didn't break one thing.

This crew was rude, combative, and the language and treatment by a guy with a long ponytail was so offensive that I nearly came to blows with him in front of my family. The treatment by this crew and the shady manager, Casey, were completely uncalled for and unprofessional. The guy with the long ponytail started yelling at me in front of my Mom when I asked him about his ridiculously overinflated quote that you gave me: over $1200 for barely three hours of work.

Never in my life have I received a quote from movers that didn't include moving boxes as well as furniture. Nor was I clear that you would be charging me for 15 minutes that it takes your crew to get to my apartment in the same city. Last I checked, I don't get paid to drive to my work place where I earn money. You gotta show up in order to get paid right?

Apparently not with these scumbags. Regardless the quote we were given was misleading, and Casey, you confuse all of us and caused us to have a really bad experience after your guys yelled at me and acted like complete savages. The estimate that you gave me was $720 which included the packing materials, so I am a bit appalled that you charged me an extra half hour for driving to and from an apartment where your nephew is the slumlord.

We were charged an extra half hour for these assholes to drive 15minutes to and from my two bedroom apartment in the same city. crew packed and loaded my rental truck for 3 hours and demanded to take a half hour break while on the clock, and they had the audacity to charge a drive time of 15 minutes each way to my residence, for a total of 4.5 hours.

At $180 per hour, for a total of $810.00 plus $121.81 in materials. For the final amount of $931.81 which was not the amount on either quote that we were given. I must say that Casey's behavior and language towards me and his misleading quotes and disrespectful crew was absolutely unacceptable! Would not use them in a million years even if they are the last movers on earth. SCAMMERS! If I could give you zero stars, I would.

Never rented from Penske before but will do so from this business from now on. :- Better availability on trucks at the time we rented than other rental companies. Good easy-to-drive truck. Best was the straightforward, friendly service. The onsite mgr was able to lower my total slightly, and took the time to make sure our truck was in good shape and our trip went OK. Easy pickup and drop off too. Highly recommend!

I called, emailed and submitted a request by using their online form. Unfortunately they never called or emailed me back. If you are looking for a moving company, I say move away from Locatelli.

Locatelli moving and storage is the B E S T! We moved from Santa Cruz to San Jose and they stored our belongings for three months in-between! Annie and her team are amazing people to work with! They are very professional and I was so impressed by how organized and CAREFUL they ALL were with our things! They protected our flooring and did not ding one single wall.

They packed some of our special things as well and they came out of the boxes like new! Their prices are reasonable and well worth the peace of mind during a very stressful time to have to move. I cannot say enough great things about the whole Locatelli team, from beginning to end, GREAT PEOPLE! Thank you!

Go Penske! Will never use Uhaul again. I saved so much money with Locatelli/Penske. *Veteran friendly business*

I needed to get my truck weighed for DMV. I called several auto shops. Finally Locatelli popped up. Gave them a ring and sure enough. No reservation required. I showed up, weighed my truck, got the slip, and took off. Super easy and reasonable priced. If you need your vehicle weighed for DMV - go here!

TERRIBLE Management. Good Drivers and Movers. We spent half of a day walking the salesperson through all of our 3 locations, an office, an apartment, and a storage container. The movers arrived having no clue of the scope of our move. they were understandably very unhappy the entire time but they still went through with the job. Because we had a very heavy piece of industrial equipment, and the men were completely unprepared for the fact that the job was 3x larger than they thought it would be, what should have taken 2 hours took an entire 8 day, having to bring in a second truck, having to borrow pette jacks from the building, having to piss off building managers etc.

This all could have been avoided had management done their job and properly informed the team well in advance. I would give them 1 star for management and 4 stars for movers, but because management and communication is such an important thing for moving when people's health and safety and expensive machinery is on the line. I am giving them 1 star. Someone could have seriously been hurt by them not having the proper preparations for moving industrial equipment.

I had someone from this company come do a in person quote and it seemed nice and fine but then she told me I should "take things over" myself before the movers come. I am trying to move to an apartment in my exact same apartment complex. She called it an "in house move" but still requires a minimum amount of hours which will make it very expensive. If.

I were capable of moving things myself? Would I need to hire movers? It felt like she was judging me some how. and like they would rather do a larger job. That my small job would be a waste of their time. And she said they would not want to wait for the elevator so would use the stairs most of the time. I am moving into a very quiet building for disabled and old folks.

Rarely is no waiting for the elevator. Seems like that was just a way to make the job last longer? Not sure. But going out of your way to go up 3 flights of stairs is odd with all of my belongings. and it made me nervous. I contacted her about my concerns after she left and I heard nothing! That showed how much they did not want my business.

If you've ever moved office you know how chaotic it can be. Annie and her team were awesome. Organized, wicked fast, professional and calm when the unexpected kept cropping up! I HIGHLY recommend calling Locatelli to manage your move, big or small.

I had a wonderful experience working with Locatelli Moving and Storage while relocating from Los Angeles to the Bay Area. Through email/phone Annie and Juan were available each time I had a question, they were very friendly, able to accommodate my requested moving date, and quoted me at what seemed like a very reasonable price. Because I packed most of my own stuff the total came out to be less than the quote they originally thought.

On moving day Francisco was on time, very carful with our things, very friendly, a hard worker and efficient mover. Francisco moved our stuff into the truck in SoCal, drove it up to the Bay Area and was great again while unloading our stuff into our new home. It was nice to have a familiar face and person we enjoyed working with unloading our stuff after he did a great job loading it. Thank you Annie, Juan and Francisco!

If you value customer service as much as I do then you should choose Locatelli's. They were so accommodating to our needs and were willing to do whatever we needed them to in order to make our rental truck pick up convenient. I highly recommend them and will use them again in the future when I need another moving truck!

Locatelli moved us from SF to Santa Cruz and they did a great job for a fair price. The movers were fast, courteous and professional. I recommend them. Another company moved us from the Peninsula to SF and they were not nearly as good.

We hired Locatelli for our move from Soquel to Scotts Valley, and we had our items stored in their storage facility until we finished renovations on our new home. Everything about the process was fantastic. We had very little to worry about on our end, and the things we did need to worry about were communicated well in advance. The guys came into the house and were very efficient and careful with our items. I highly recommend to anyone looking to ease the burden of moving.

The best moving and storage company there is. I have used Locatelli 3 times and they are so helpful and flexible. They made schedule changes easy, moved a car no problem and communicated well. They made moving as easy as it can get and their customer service from Misty was the best! Thanks Misty!

This review is somewhat late, and if Annie should happen to read this, please accept my apology for my tardiness. Annie and her moving men had come to the rescue of Redding Title Co. just after the October 17, 1989 earthquake. We had around a quarter of a million title and escrow files in the basement storage area of the Leonard Bldg., downtown Santa Cruz.

My business partner had called Annie in the evening to remove the files and to replace them in a separate storage facility in Santa Cruz. The move was done that night(with no electric lighting). She is a superwoman! I have used her moving services since then a few times for moving from one residence to another. Always done in a proper fashion, no provlems, and what I considered a very reasonable fee.

The last move that was done was in July 2012. She also assisted her workers in getting the job done. If there were more stars to give her and her company I would add them to this reviews. Thank you Annie, you're a gem! Sherman U.

They rent penske trucks, and I have to say when I arrived to pick up my truck the office was confused and in turmoil. They pushed me into the damage waiver insurance and stated it would only be 20 for a day. I was only to be charged for 1 day even though they were closed for the weekend and I couldnt return on SUNDAY. They ended up charging me for 2 days of insurance even though they stated it was only a one day charge because they are closed.

I had to complain to corporate to get my money refunded. Not to mention that when I went to return the vehicle the system were down and they could not provide me with a final total, and would call me. I never recieved a call and when I did I noticed they charged me for more than what we negotiated. Customer service is bad, and expect extra charges if you rent from them.

Locatelli Moving came through for us at one of the more stressful times in a household's life - moving day. I did a lot of research before hiring anyone and found horror stories and bad reviews, and not much on the positive side about local and long-distance movers. After interviewing a few places, we went with Locatelli. Locatelli gave us an estimate before hand, answered all of our questions, and got us all packed up.

Their contract for long-distance moves is with United Van Lines, so it was a huge United truck that moved us into our new place in Austin. We weren't moving a lot of stuff, so we just had one tiny section of that truck. But it was still treated like a priceless treasure during the moving process. The move couldn't have gone better, and it was a huge sigh of relief when it was all done. No broken items or crazy bandit movers as we had heard about. Thank you Locatelli and United!